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Chief, General Services Section (P-5)

The Hague

  • Organization: ICC - International Criminal Court
  • Location: The Hague
  • Grade: Senior level - P-5, International Professional - Internationally recruited position
  • Occupational Groups:
    • Architecture, Building and Property Management
    • Managerial positions
  • Closing Date: 2023-02-20

22774| Registry

Deadline for applications: 20/02/2023 (midnight, The Hague time)
Position title and level Chief, General Services Section (P-5) 
Organisational unit General Services Section, Registry 
Duty station The Hague - NL 
Type of appointment Fixed-term
Post number Established post (E-6594)
Minimum net annual salary €134,963.00 
Contract duration For initial appointments, the Court offers a two-year appointment with the possibility of extension (six months probationary period).

A roster of suitable candidates may be established for this post as a result of this selection process for both fixed-term established and general temporary assistance posts (GTA).


Organizational Context


The Division of Management Services (DMS), headed by a Director, is comprised of the Office of the Director and the Human Resources, Budget, Finance, General Services and Security and Safety Sections.


DMS provides a diverse range of administrative services to support the functioning of the entire Court. DMS’s top priority is to deliver efficient, well -planned and cost-effective administrative and management services to support the operations of the Court at Headquarters and in the Country Offices. This is done in a fast changing environment and with the overall objective of achieving effectiveness and efficiency while aiming for continuous improvement.

Given the level of services required from DMS and the unpredictability of Court developments, DMS exercises flexibility and manages change proactively taking into consideration best practices   


The Chief, General Services Section (GSS, Section) reports to the Director, Division of Management Services. GSS consists of four Units: the Facilities Management Unit, the Procurement Unit, the Transport and Logistics Unit and the Travel Unit.


The Facilities Management Unit is responsible for building operations, maintenance and replacements at Headquarters (the ICC owns its own building), and for assessing the condition of premises in the Country Offices. The Procurement Unit provides value for money for goods and services required by all Major Programmes of the Court. The Transport and Logistics Unit has responsibility for asset management, office supplies, supply chain services, fleet management, shipping, transport, mail operations and commercial insurance management. The Travel Unit is responsible for arranging the official travel, visa services and residence permits in The Hague, administrative functions related to privileges and immunities, and host State matters that concern the staff and elected officials of the Court.


Duties & Responsibilities

Under the direct supervision of the Director, Division of Management Services, the incumbent will be performing the following duties:


Provide services to the ICC

  • Delivers facilities management, procurement, transportation and logistics, and travel services to the Court:
  • Supervises the maintenance and operation of the Court’s Headquarters at The Hague, ensuring the safety, comfort and suitable work environment of the Court’s elected officials and staff to enable the regular and especially the core business of the Court.
  • Supervises the provision of timely, safe and comfortable travel services for business travellers of the Court.
  • Manages the provision of privileges to the elected officials and other diplomatic staff of the Court in accordance with relevant agreements.
  • Ensures the provision of local transport services related to business needs in The Hague, courier services, mail operations and logistics at Headquarters and in the field operations.
  • Supervises the procurement activities and makes sure that the principles of procurement best practices are met while providing a quick and effective service.
  • Oversees planning of meetings and conferences at the Court, as well as negotiation and correspondence to clients and outside bodies
  • Determines the objectives for the Section based on the Court’s strategic objectives, determining expected accomplishments, performance indicators and measurements of performance for the Section.
  • Reports to and advises the Director, Division of Management Services on any matters of concern related to the work of the Section and the Court as a whole, including any risks to operations or resources, delays in procurement, and disruptive building works.
  • Advises senior management on proposals for disposal of the Court’s assets and on issues such as insurance claims, authorization for high-value procurements and auditors’ recommendations.
  • Drafts and keeps up to date policies and directives on travel, privileges, visas, procurement, use of facilities, transport, logistics, insurance, asset management and office supplies and stationery.
  • Manages the acquisition and administration of relevant insurance policies.
  • Supports Country Offices through preparing checklists for logistics, premises and transport requirements for a Country Office, recommending options for facilities and fleet services, setting-up necessary contracts for support services including the
    ordering of vehicles and accommodation units as necessary, and supervising the procurement support for Country Offices.
  • Leads innovation projects aimed at achieving efficiencies and continuous improvement within the Section and the Court as well as to adopt sustainable solutions in line with best practices, with an aim to ensure the best economical use of resources
  • Perform any other duties as assigned.


Lead the staff of the Section

  • Leads the staff of the Section, ensuring that all programmed activities are carried out in a timely, reliable and effective fashion with high quality standards.
  • Develops the organisational structure, methods of operation and reporting procedures for the Section.
  • Plans and oversees the work of the Section, including effective management of human resources within the Section (i.e. recruitment, retention, motivation, development and performance management of staff).
  • Plans, integrates and coordinates the work of staff within the Section and monitors the achievements of objectives.
  • Determining staffing requirements, overtime, travel, and training for the Section.


Financial and Budgetary Management of GSS

  • Manages and coordinates the financial resources of the Section in an effective manner.
  • Prepares, implements and submits the GSS budget proposal for approval and defends the submission as required.
  • Collects and reviews data from all the Major Programmes of the Court for input to the GSS submission, and writing narratives in format requested by the Budget Section.
  • Prepares, implements and when required, defends to the oversight bodies the budget proposals for the costs for maintenance, operations of and capital investment in the Court’s facilities at Headquarters and in the field.
  • Participates or chairs relevant advisory bodies and committees, including those related to facilities management.


Essential Qualifications


An advanced university degree (master’s degree or equivalent) in business, engineering, finance, administration, supply chain, logistics or other relevant area. A first-level university degree, in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.



At least ten (10) years (twelve (12) years with a first-level university degree) of progressively responsible and relevant working experience in a business or administrative environment, including seven (7) years management experience in an international or national government as well as private sector organisation, is required.


Knowledge, skills and abilities:

  • Excellent oral and written communication skills to draft reports, procedures and recommendations on technical issues, and to meet with GSS staff and other organizational staff.
  • Proven ability to motivate a large team to work in unison and ability to cooperate with peers on common projects and goals.
  • Proven ability in planning and excellent decision-making skills, in particular in budget process, prioritisation of tasks, project management, and lease or buy situations.
  • Demonstrated service orientation skills to provide goods and services within agreed timeframe, meeting a high-level client satisfaction and through effective communication.
  • Demonstrated management and leadership abilities to lead a motivated and client friendly services team.
  • Demonstrated leadership on broad range innovations, including through implementation of projects aimed at achieving efficiencies.
  • Demonstrated willingness to learn, to apply new technology or methods to projects, to be aware of new ideas or practises in the relevant areas such as facilities, recordkeeping, and travel, and to approve training for staff.
  • Knowledge of Microsoft standard applications as well as of ERP systems, preferably SAP.


Knowledge of Languages:

Proficiency in one of the working languages of the Court, English or French, is essential. Working knowledge of the other is desirable. Knowledge of another official language of the Court (Arabic, Chinese, Spanish, and Russian) would be considered an asset.


ICC Leadership Competencies

ICC Core Competencies
Dedication to the mission and values
Learning and developing
Handling uncertain situations
Realising objectives

Learn more about ICC leadership and core competencies.

General Information

- The selected candidate will be subject to a Personnel Security Clearance (PSC) process in accordance with ICC policy. The PSC process will include but will not be limited to, verification of the information provided in the personal history form and a criminal record check.

- Applicants may check the status of vacancies on ICC E-Recruitment web-site.
- Post to be filled preferably by a national of a State Party to the ICC Statute, or of a State which has signed and is engaged in the ratification process or which is engaged in the accession process, but nationals from non-state parties may also be considered.
- In accordance with the Rome Statute, the ICC aims to achieve fair representation of women and men for all positions, representation of the principal legal systems of the world for legal positions, and equitable geographical representation for positions in the professional category.
- Applications from female candidates are particularly encouraged.
- The Court reserves the right not to make any appointment to the vacancy, to make an appointment at a lower grade, or to make an appointment with a modified job description.


We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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