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Case Management Coordinator

New York City

  • Organization: IRC - International Rescue Committee
  • Location: New York City
  • Grade: Mid level - Mid level
  • Occupational Groups:
    • Refugee rights and well-being
    • Protection Officer (Refugee)
    • Project and Programme Management
    • Managerial positions
  • Closing Date:


The International Rescue Committee (IRC) helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933, the IRC is at work today in over 40 countries and 28 U.S. cities. The IRC’s Resettlement, Asylum and Integration (RAI) department creates opportunities for refugees and other vulnerable migrants to gain stability and control of their future. In FY 2022, the RAI network served more than 300,000 unique clients through a diverse portfolio of programs aimed at five core outcomes: Health, Safety, Economic Wellbeing, Education and Power. IRC’s safety and wellness programs help heal and rebuild communities that have been deeply affected by grief, loss, and displacement by providing mental health and psychosocial support, mental health and interpersonal violence screening, and referral as needed to more specialized supports.

Job Overview:

Since late spring 2022, New York City (NYC) has experienced a significant increase in the number of asylum seekers after having recently arrived via the US southern border. Some of this is due to the transport of asylum seekers from Texas and Arizona to New York City which has been provided by Texas and Arizona state and local authorities. With over 18,000 newly arrived migrants, the Mayor’s Office in collaboration with New York City’s Health and Hospital (NYC H+H) have established four Humanitarian Emergency Response and Relief Centers (HERRCs) within the boroughs of NYC. 

The IRC has been tasked with providing technical support in the areas of legal orientation, case management, the establishment of safe spaces for children and women and delivering best practices for preventing the abuse and exploitation of guests by staff or vendors.  Technical support will be provided through the development of trauma-informed client-centered subject matter materials and trainings. Additionally, referral pathways based on strategic community partnerships with other service providers, government agencies, foundations, employers, and additional key stakeholders will be developed and provided.

The Case Management Coordinator is responsible for the coordination and delivery of technical support for trauma-informed case management to the NYC H+H and DocGo run HERRCs in New York City.  The anticipated duration of this assignment will be 3 months with possibility for extending.

Major Responsibilities:

Job Requirements:

  • Undergraduate degree in a related field, including social work, migration studies, or legal studies; please note that relevant work and lived experience can be a substitute for an undergraduate degree
  • At least three years of professional experience in a non-profit or social service organization setting focused on immigrant rights is required
  • Two years of experience managing or coordinating a project and/or providing critical operational support to a project or program highly desired
  • Strong connections to the immigrant rights community in NYC, including previous experience in coalitions or working groups
  • Deep commitment to serving communities across immigration statuses facing multiple obstacles and vulnerabilities
  • Demonstrated success working and communicating effectively across lines of difference with respect to race, gender, ethnicity, language, religion and age
  • Lived experience as a refugee or immigrant is highly desired; in lieu of lived experience, experience working with refugees and/or immigrants, in particular with individuals and communities across immigration statuses
  • Commitment to anti-racism and ongoing learning
  • Expert communication skills in English (written and verbal) with a demonstrated ability to synthesize complex materials and technical topics into key learnings and insights for non-experts, in a cross-cultural environment
  • Experience facilitating trainings and/or leading a team or mentoring
  • Strong relationship building, diplomacy, and networking skills; ability to cultivate and strengthen internal and external relationships with stakeholders
  • Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties and manage time effectively
  • Ability to follow strict guidelines of client confidentiality and safeguarding
  • Proficient in Microsoft Office applications (Word, Excel, Outlook) and familiarity with data-tracking systems

Language Skills: 

  • Fluency in at least one commonly spoken client language, such as Spanish, Haitian Creole, or Indigenous languages spoken in Mexico or Central America highly desired


Position Reports to:  Asylum Seekers Project Lead

Position Directly Supervises:

Other Internal and/or external contacts:

Internal: IRC staff (local and HQ, including Technical Advisors), interns, and volunteers

External: Government agencies, Community partners

Working Environment: 

  • Standard office environment with [regular/occasional participation in community outreach and events, if applicable] [flexible remote/in-office hybrid, if applicable]
  • [May require occasional weekend and/or evening work, if applicable]

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability.  In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirement

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions.  All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity.  We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits.  In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.




We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.