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Senior Programme Management Officer (Digital Transformation)


  • Organization: UN - United Nations
  • Location: Geneva
  • Grade: Senior level - P-5, International Professional - Internationally recruited position
  • Occupational Groups:
    • Information Technology and Computer Science
    • Project and Programme Management
  • Closing Date: Closed

Org. Setting and Reporting

This position is located in the Digital Transformation Project Management Office (PMO), Programme Support and Management Services (PSMS), in the Office of the High Commissioner for Human Rights (OHCHR), Geneva. The Senior Programme Management Officer reports to the Chief of PSMS.


Within delegated authority, the Senior Programme Management Officer will be responsible for the following duties:

1. Office-wide digital transformation:
- Leads Office-wide digital transformation efforts, including the implementation of a digital transformation strategy that builds on the Organizational Effectiveness Action Plans (OEAP) on Digital Technology, the leveraging data ‘shift’, and recent and future assessments of Office-wide digital needs.
- Carries out day-to-day oversight of the Project Management Office and ensures Office-wide participation and cohesion in digital transformation, development/absorption of systems and tools to meet needs, consistent with OHCHR/UN enterprise architecture roadmaps, as well as change management, change communications and the design of learning support to facilitate uptake and use.

2. Development and planning: In close coordination with the Chief of the Information Management and Technology Section (IMTS), the incumbent:
- Leads the Programme Management Office (PMO) and the digital transformation working group in evaluating, prioritizing and delivering complex information technology (IT) projects.
- Ensures an Office-wide approach and consideration of needs across the full range of OHCHR components, field and headquarters.
- Ensures that the PMO provide appropriate levels of analysis, programmatic management support, and advice across the Office regarding all proposed and ongoing digital technology project activities, while maintaining and implementing appropriate standards and best practices in line with UN policies and procedures.
- Provides advice and support in strengthening project governance structures and processes and ensuring coherence across UN Human Rights’ digital transformation.
- Directly contributes to strategic advice and direction on digital technology programme and project management activities.
- Ensures programmes and projects contribute to strategic objectives of OHCHR.
- Identifies, and anticipates in a timely manner, potential risks and issues and advises mitigating measures to the project board.

3. Set-up and closure:
- Facilitates the development of digital technology programme/project plans, including the collation of lower-level plans into programme/project-level milestones, ensuring efficiencies and Office-wide interoperability across digital technology projects, fully incorporating the needs of UN Human Rights field presences.
- Develops, tracks and maintains dependencies and provides advice to management to ensure quality of delivery throughout the project lifecycle.
- Liaises closely, supporting the Chief of IMTS and other divisions on project operational issues. For project closure purposes, acts as a focal point between the Project team and IMTS support team to ensure smooth handover of the project from development phase to operations/production phase.

4. Monitoring and reporting:
- Coordinates closely with Donors and External Relations Section (DEXREL) to ensure regular review of project status, evaluating performance criteria (scope, cost, schedule and quality).
- Maintains progress reports in conjunction with DEXREL.
- Identifies and anticipates in a timely manner, potential risks and issues specific to delivery forecasts, and advises mitigating measures to the PBRB.
- Performs routine maintenance and implementation of effective monitoring and evaluation systems of digital technology programme and project activities, in line with OHCHR internal and donor requirements, and provides advice and support to portfolio managers and teams to facilitate quality delivery. Within the context of monitoring and evaluation, ensures all projects submitted and regularly updates specific milestones and targets for the duration of projects' life cycles, and tracks progress as per OHCHR and donor requirements.
- Provides editorial support to programmes and projects, ensuring effective and timely dissemination of reports, in line with project documentation and clients' expectations.

5. Stakeholder engagement:
- Develops stakeholder profiles and facilitates the formulation of stakeholder engagement strategies.
- Coordinates stakeholder engagement and communication, ensuring effective timing and interdependency management of communications across programmes and projects.
- Coordinates internal programme/project communications.
- Monitor the effectiveness of programme/project communications.

6. Quality assurance:
- Ensures monitoring of projects is carried out regularly in order to accomplish set targets and results for projects/portfolios.
- Makes sure there is adequate risk-based internal control system and mechanisms in place for effective governance of OHCHR digital technology projects. Adequate quality management procedures are applied across digital technology projects/portfolios of OHCHR programmes.
- Identifies threats and opportunities, and evaluates implications at the organizational level.
- Forecasts and tracks benefits (outcomes) to be realized. Ensures compliance with UN standards for OHCHR digital technology programme/project management.
- Coordinates quality reviews of programme/project documents and deliverables. Provides quality control for management products (project documents, reports, etc.).

7. Training and capacity building:
- Facilitates the design and delivery of training and other learning experiences for the uptake of the digital systems and tools developed by the PMO.
- Provides advice and support to project management practitioners on how to embed best practices of project and programme governance, risk management, project and programme management.
- Contributes to the oversight of lessons learned procedures, ensuring that lessons learnt are shared in a timely and appropriate manner.


PROFESSIONALISM: Ability to identify key strategic issues, opportunities and risks. Ability to generate and communicate broad and compelling organizational direction. Ability to communicate clearly links between the Organization’s strategy and the work unit’s goals. Demonstrated ability to provide innovative technical leadership by performing and/or overseeing the planning, development, and management of operation. Demonstrated ability to negotiate and apply good judgment; shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

COMMUNICATION: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify, and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed.

TEAMWORK: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

LEADERSHIP: Serves as a role model that other people want to follow. Empowers others to translate vision into results. Is proactive in developing strategies to accomplish objectives. Establishes and maintains relationships with a broad range of people to understand needs and gain support. Anticipates and resolves conflicts by pursuing mutually agreeable solutions. Drives for change and improvement; does not accept the status quo. Shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.

EMPOWERING OTHERS: Delegates responsibility, clarifies expectations, and gives staff autonomy in important areas of their work. Encourages others to set challenging goals. Holds others accountable for achieving results related to their area of responsibility. Genuinely values all staff members' input and expertise. Shows appreciation and rewards achievement and effort. Involves others when making decisions that affect them.


Advanced university degree (Master’s degree or equivalent) in information technology, computer science, systems architecture, digital strategy, business administration, management, or a related field is required. A first level university degree in the specified fields of studies, in combination with two additional years of qualifying work experience, may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of ten years of progressively responsible experience in change management and digital technology project delivery is required.

Experience in the implementation and/or supervision of digital technology programmes and projects in the United Nations common system or similar international organizations/bodies is required.


English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English or French, (both oral and written) is required; Knowledge of the other is desirable. Knowledge of another UN official language is an advantage.


Evaluation of qualified candidates may include an assessment exercise which will be followed by competency-based interview.

Special Notice

Extension of the appointment is subject to extension of the mandate and/or availability of funds.

Staff members of the United Nations Secretariat must fulfil the lateral move requirements to be eligible to apply for this vacancy. Staff members are requested to indicate all qualifying lateral moves in their Personal History Profile (PHP) and cover letter.

At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee


This vacancy is now closed.
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