INFORMATION SYSTEMS ASSISTANT
New York City
Org. Setting and Reporting
The position is located within the Information Management Unit (IMU) of the United Nations Operations and Crisis Centre (UNOCC). The UNOCC is a multi-party entity reporting to the USG for Policy in the Executive Office of the Secretary-General (EOSG), through the Strategic Planning and Monitoring Unit (EOSG/SPMU) and, on peacekeeping matters, with oversight from the USG for Peace Operations, through the Director for Coordination and Shared Services (ODCSS). The UNOCC also receives strategic oversight from a Client Board of principals from each of the client entities. The UNOCC provides global situational awareness, crisis and risk management, as well as facilitates cross-pillar analysis and decision-making in the UN. The Centre is operationally positioned under the ODCSS between the Department of Political and Peacebuilding Affairs and the Department of Peace Operations.
The Information Systems Assistant will report to the Head of the IMU of the UNOCC.
Under the supervision of the Head of the Information Management Unit, UNOCC, the incumbent will be responsible for the following duties:
• Assist with the maintenance and operation of UNOCC's software applications and hardware equipment.
• Ensure 24/7 operational readiness and provide technical support, as needed, for UNOCC's ICT and audiovisual equipment in the UNOCC and the relocation site.
• Develop and maintain UNOCC’s SharePoint site used for communications and dissemination of information to clients.
• Prepare user documentation and training materials for UNOCC's ICT systems.
• Provide training to staff on UNOCC's ICT and information management systems.
• Maintain regular contact with UNOCC staff and technical staff and provide support, as required.
• Serve as focal point for supporting and monitoring ICT resources; follow up on necessary administrative issues and liaise with service providers to initiate and follow-up on requests for support.
• Control access to UNOCC's data and file resources by granting and revoking user access as required.
• Manage office ICT hardware inventory, including updating of inventory database and liaising with DOS/OICT.
• Assist other administrative staff in the Centre, including coverage of the Director's programme, when needed, and assist with operational and administrative issues as per requirements and capacity of the UNOCC's other administrative staff, as well as any other duties, as requested.
• Familiarity with the UN's information infrastructure, hardware, software and application systems.
• Knowledge of office software productivity tools; knowledge of databases and web structure and content management, processes and procedures generally, and specifically those related to computer application system development, implementation and user support.
• Ability to understand workflow and document flow processes.
• Ability to respond to changing requirements and assignments and demonstrated ability to apply good judgment in the context of assignments given.
• Support level knowledge of Microsoft Office and Windows networking.
• Speaks and writes clearly and effectively.
• Listens to others, correctly interprets messages from others and responds appropriately.
• Asks questions to clarify and exhibits interest in having two-way communication.
• Tailors language, tone, style and format to match the audience.
• Demonstrates openness in sharing information and keeping people informed.
• Ability to write detailed technical and user specifications and documentation.
• Ability to explain and present information to both technical and nontechnical users.
• Effectively train/advise users on information management systems.
PLANNING & ORGANIZING
• Develops clear goals that are consistent with agreed strategies.
• Identifies priority activities and assignments; adjusts priorities as required.
• Allocates appropriate amount of time and resources for completing work.
• Foresees risks and allows for contingencies when planning.
• Monitors and adjusts plans and actions as necessary.
• Uses time efficiently.
• Ability to plan own work, to work effectively under stress and to prioritize and juggle multiple tasks within tight deadlines.
• High school diploma or equivalent is required.
A minimum of seven years of experience in information management and administrative services is required, of which, five must be mostly related to information management and technical support.
Several years of technical experience, e.g. systems support, administration and maintenance, content management, data management, user training, etc. is required.
Specific experience in information management, information technology and related information systems, policies, procedures and practices in an international organization or similar setting is desirable.
Knowledge of SharePoint website design and authoring is desirable.
English and French are the working languages of the United Nations Secretariat. For this post, fluency in oral and written English is required. Knowledge of another official UN language is desirable.Assessment
Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.Special Notice
This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.
Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Applicants who have not passed the GGST at the time of application may be invited for the test after submitting an application. Having passed the Administrative Support Assessment Test in English at the United Nations headquarters, Economic Commission for Africa, Economic and Social Commission for Western Asia, United Nations Office at Geneva, United Nations Office at Vienna, International criminal tribunal for Rwanda or International Criminal Tribunal for the former Yugoslavia may be accepted in lieu of the GGST.
At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.
United Nations Considerations
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.
Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.
The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.