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DIGITAL COMMUNICATIONS ASSISTANT

New Delhi

  • Organization: UN - United Nations
  • Location: New Delhi
  • Grade: Administrative support - GS-6, General Service - No need for Higher Education - Locally recruited position
  • Occupational Groups:
    • Administrative support
    • Communication and Public Information
    • Information Technology and Computer Science
    • Design (digital, product, graphics or visual design)
  • Closing Date: 2023-02-04

Org. Setting and Reporting

This position is located in the United Nations information centre in New Delhi (UNIC New
Delhi), within the Information Centres Service (ICS), Strategic Communications Division
(SCD), Department of Global Communications (DGC).

The UNIC New Delhi is the principal source of information about the United Nations system
in India and Bhutan. The information centre is responsible for promoting public
understanding and support for the aims and activities of the United Nations by disseminating
UN information materials to a local audience in local language; engaging local and regional
partners; and, overall, bringing the United Nations closer to the people it serves.

The incumbent is under the direct supervision of a National Information Officer (NIO) and
the overall supervision of the Director of the UNIC New Delhi.

Responsibilities

Within delegated authority, the incumbent is responsible for the following duties:

• Assists and supports the UNIC and RCO communications unit in drafting and finalising the
UN in India social media strategy in line with the global communication strategies and
campaigns, and priorities of the UN Country Team in India.

• Maintains social media calendar (monthly grids) and provides management and editorial
support for the implementation of organic and paid social media campaigns.

• Writes and edits copy for the UN in India social media channels (Twitter, Facebook,
YouTube and Instagram).

• Produces social media optimised content for the UN in India website and corporate
channels, including designing graphics, audio-visual productis, podcasts, vlogs, blogs and
other new and emerging opportunities.

• Designs and implements digital media campaigns aligned with UN priorities with key
partners, including government, civil society and private sector.

• Participates in the planning and coordination of events using digital communication tools.

• Supports the development of key social media/digital partnerships – including with
influencers, channels and media organizations – towards greater visibility of the global and
national priorities of the UN.

• Supports the social media listening and intelligence of the UN office in India.

• Researches a broad scope of information sources : printed and electronic; compiles and
presents information for use in the preparation and production of digital communication
products/services for target audiences.

• Assists in monitoring, tracking and analysing data related to social media reach and
engagement, current events, public opinion and press; and identifies possible action/responses using digital communications.

• Identifies and prepares new material for inclusion in appropriate websites by researching
various information sources for relevant material and cross-checking information with author
offices as required; identifying, retrieving and downloading pertinent documentation and
other information in requisite programming languages for Web format or inserting into
database after determining appropriate categorization. Tag content to improve Search Engine
Optimization (SEO).

• Coordinates and collaborates with UN agencies on key international days and campaigns
focussing on priority areas of work in India.

• Assists in the electronic dissemination of outreach materials; prepares, maintains and
updates websites, to include drafting and editing content; maintains the UNIC digital library.

• Acts as focal point on digital communications issues, monitoring and reporting on latest
trends and developments, responding to inquiries.

• Performs related general administrative duties, as required, including the identification of
office technology needs and maintenance of equipment, software and systems.

• Provides guidance to, and may supervise, junior colleagues, including other local staff,
consultants, and/or interns.

• Performs other duties as required.

Competencies

PROFESSIONALISM: Knowledge of internal policies, processes and procedures related to
communication, production and dissemination of public information. Ability to research
information from a variety of sources. Shows pride in work and in achievements;
demonstrates professional competence and mastery of subject matter; is conscientious and
efficient in meeting commitments, observing deadlines and achieving results; is motivated by
professional rather than personal concerns; shows persistence when faced with difficult
problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in
all areas of work.

COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly
interprets messages from others and responds appropriately; asks questions to clarify, and
exhibits interest in having two-way communication; tailors language, tone, style and format to
match audience; demonstrates openness in sharing information and keeping people informed.

PLANNING & ORGANIZING: Develops clear goals that are consistent with agreed
strategies; identifies priority activities and assignments; adjusts priorities as required;
allocates appropriate amount of time and resources for completing work; foresees risks and
allows for contingencies when planning; monitors and adjusts plans and actions as necessary;
uses time efficiently.

Education

A minimum of High School Diploma or equivalent.

Work Experience

A minimum of 7 years of experience in managing digital communications, including social
media, website, analytics management is required.

Experience in developing and implementing digital media strategies and content is required.

Experience in graphic design - Adobe Photoshop, Adobe InDesign, and/or comparable
computer software is required.

Experience in social media video production is required.

Experience creating content for digital publishing formats and/or platforms, including
adapting briefing notes, press releases and speeches for social media and/or websites, is desirable.

Experience working within the United Nations Common System or a comparable
international organization is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the
position advertised, fluency in English is required and fluency in Hindi is desirable.
Knowledge of another official United Nations language is desirable.

Assessment

Evaluation of qualified candidates may include an assessment exercise which will be followed by competency-based interview.

Special Notice

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.

Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Applicants who have not passed the GGST at the time of application may be invited for the test after submitting an application. Having passed the Administrative Support Assessment Test [in English] at the United Nations headquarters, Economic Commission for Africa, Economic and Social Commission for Western Asia, United Nations Office at Geneva, United Nations Office at Vienna, International criminal tribunal for Rwanda or International Criminal Tribunal for the former Yugoslavia may be accepted in lieu of the GGST.

The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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