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Regional Human Resources Manager, CARO


  • Organization: CRS - Catholic Relief Services
  • Location: Lomé
  • Grade: Level not specified - Level not specified
  • Occupational Groups:
    • Human Resources
    • Managerial positions
  • Closing Date: 2023-02-11

NOTE: This is a global telecommuter position (local agreement will be offered); CRS will give preference to candidates who are based in countries where we have existing offices. CRS does not sponsor visas for telecommuting employees.

About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

Job Summary:

You will assist the RPO support Country Programs’ (CPs) efforts in all HR operational activities including recruitment, performance management, talent development, HR systems, and orientation/onboarding and offboarding in support of high-quality programs serving the poor and vulnerable. You will work with HR staff to support HR management capacity throughout the Region in alignment with the agency’s objectives around Respect, Equity, Diversity, Inclusion (REDI).

Roles and Key Responsibilities:

  • Oversee recruitments for the Region
  • Support CPs during scaling up recruitments and hard to fill positions
  • Support the Talent Acquisition Team on recruitments
  • Provide professional HR advice and coaching to managers, staff, and partners on daily HR issues, especially regarding recruitments. Support CP Senior Management Teams, project leads, and CP HR leads in job design, JD development and job mapping
  • Support country programs to effectively manage talent
  • Support the RPO in developing training and professional development needs assessment and analysis and ensure the provision of focused and precise career development programs for CRS staff
  • Provide support to the implementation of CARO development programs such as Junior Professionals program; Female Mentoring program; Strengthen, Advance and Inspire Leaders (SAIL) program
  • In conjunction with RPO and Global People Resources (GPR), coordinate and facilitate new regional staff orientation program
  • Assist with all CARO HR analytics initiatives ensuring leadership has the right data for decision making
  • Deploy to country programs to support / manage HR processes and activities to ensure they meet latest agency, donor, and local legal requirements and standards and reflect best practices
  • Support and contribute to ensuring adherence and accountability to Safeguarding policies and initiatives
  • Support record keeping through personnel files and/or our internal HRIS (Insight) that adheres to required CRS, donor, and local law regulations ensuring data integrity
  • Oversee Insight data collection and training
  • Support CARO CPs in HR policy reviews by ensuring they use approved templates, follow global and regional guidelines and, with ICT teams, maintain an updated online manual for each CP. Actively participate in CP policy reviews and support global policies roll out activities
  • Support CP review of staff insurance coverage including medical coverage (and possibly other benefits) and ensure it is in line with CRS global guidelines and market data
  • Cover for the RPO in her/his absence
  • Other duties as assigned

Basic Qualifications

  • Bachelor’s degree in Human Resources Management or Business Administration required. Master’s degree in HR Management, Business Administration or Organizational Development preferred.
  • Minimum of five years’ work experience in HR, preferably with an International or local NGO, with at least three of these years managing an HR function and strong knowledge of HR best practices and standards.

Required Languages – Fluency in English and French required.

Travel - Must be willing and able to travel up to 25%.

Knowledge, Skills and Abilities

  • Strong relations management abilities. Ability to relate to people at all levels internally and externally
  • Training, presenting, and facilitating skills
  • Strong experience and knowledge of HR systems (e.g., HRIS)
  • Excellent analytical skills with ability to make sound judgments and decisions
  • Very good planning, monitoring and organizational skills
  • Able to maintain confidential information
  • Proactive, resourceful, solutions- and results-oriented
  • Strong customer service orientation with excellent communication, interpersonal and negotiation skills
  • Knowledge and experience working in CARO countries preferred

Preferred Qualifications

  • Additional education may substitute for some experience
  • Demonstrated ability to analyze and interpret employment laws, regulations, policies, principles, concepts, and practices. Thorough knowledge of local labor law in CARO CPs.
  • Strong experience in presenting, facilitating, and coaching on HR topics
  • Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), web conferencing applications, HRIS

Supervisory Responsibilities: none

Key Working Relationships:

Internal: Country Program Management Team, HR Managers, CARO Regional Team, Global People Resources Team (Headquarters HR)

External: Peer organizations, HR vendors

Agency-wide Competencies (for all CRS Staff)

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

  • Integrity
  • Continuous Improvement & Innovation
  • Builds Relationships
  • Develops Talent
  • Strategic Mindset
  • Accountability & Stewardship

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

To apply for any of this position please send up-to-date CV and a supporting letter, copies of relevant certificates to. Please note that only short-listed candidates will be contacted.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

CRS is an Equal Opportunity Employer

Please visit the CRS page at:

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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