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Business Analyst (Payroll)

Kuala Lumpur

  • Organization: WHO - World Health Organization
  • Location: Kuala Lumpur
  • Grade: Mid level - P-3, International Professional - Internationally recruited position
  • Occupational Groups:
    • Operations and Administrations
    • Human Resources
    • Sustainable trade and development
    • Sustainable Business Development
  • Closing Date: 2023-02-15


WHO current version of Oracle EBS (12.1.3) and some of its allied systems will have to be replaced as soon as possible. WHO is reviewing the options of replacing the current EBS on premise solution (GSM) with a cloud SaaS based Best-of-Breed and vertical solution - offering a modern set of tools using standard best practice business processes and cutting-edge technology. A new standard solution with minimum customizations will allow WHO to avail of modern technology including mobile access, artificial intelligence and business process automation.


Under the guidance and supervision Global Payroll Manager, the incumbent is responsible for providing business expertise to support the Next Generation ERP Programme. The Business Analyst (Payroll) will collaborate with stakeholders and end users across the three levels of the Organization, as well as with Organizations for whom WHO provides administrative support, i.e., UNAIDS, UNITAID and ICC.

- Backfill key payroll functions to ensure continuity of operations during the BMS programme.

- Participate in process optimization for Payroll.

- Contribute to the realisation and achievement of measured improvements in ERP business operations for Payroll, ensuring there are no gaps from required business processes through the delivery of the BMS and additional automated tools.

- Perform business systems and workflow analysis, and work with the BMS programme to formulate and disseminate business requirement communications.

- Assist in the design and prototype, test scenarios and liaison with Training team for allocated projects.

- Contribute to Quality Assurance by participating in and reviewing testing activities including Payroll Functional Testing, Payroll Parallel testing, integration testing etc.

- Collaborate with the Business team, IMT team, external consultants, end users and other stakeholders.

- Provide timely application support to end users, create user guides, training curricula and other pertinent documentation for internal and external partners.

- Research, troubleshoot and mitigate transactional and other ERP issues.

- Perform other duties as required.




- A first-level university degree in Human Resources, Information Technology, Finance, Business Administration, Management, or related field relevant to the position.

- Any globally recognized Project Management Certification.



- At least 5 years of relevant experience in Payroll.

- Experience in undertaking business functions in at least one international payroll ERP implementation.

- Experience in analyzing and capturing business requirements for Payroll, including reporting tools.

- Experience in designing and documenting business processes and drafting SOPS and business process guidelines.

- Experience working within a team environment across business functions.

- Experience working in the payroll function within a UN context.

- Experience in an active role in at least one full life cycle ERP implementation.



- Knowledge of relevant management and business change techniques such as business process modeling and re-engineering.

- Ability to prioritize workload in a high pressure and time constrained environment.

- Quality focused with excellent attention to detail.

- Analysis skills, with aptitude/sound judgment for creative problem solving.

- Positive attitude to learning new skills and adapting to new technologies.

- Skills soliciting, gathering, and analyzing user input and requirements.

- Skills documenting user stories and creating to-be process flow diagrams.

- Focus on user efficiencies, solving business/customer issues, and ensure data accuracy across the system.

- Strong problem-solving skills and ability to assess a problem and determine an effective course of action.

- Excellent verbal/written communication skills, including an ability to effectively communicate with both business and technical teams.

- Excellent customer service skills, including strong ability to determine customer needs and provide appropriate solutions.


- Knowledge of ERP software development life cycle methodology.

WHO Competencies

  1. Teamwork
  2. Respecting and promoting individual and cultural differences
  3. Communication
  4. Moving forward in a changing environment
  5. Producing results

Use of Language Skills


- Expert knowledge of English.

- Intermediate knowledge of WHO official language.


WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 62,692 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 2408 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.


  • This vacancy notice may be used to fill other similar positions at the same grade level including those of a temporary nature.
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
  • Staff members in other duty stations are encouraged to apply.
  • WHO is committed to workforce diversity.
  • WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
  • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • WHO has a mobility policy which can be found at the following link: Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
  • For WHO General Service staff who do not meet the minimum educational qualifications, please see e-Manual III.4.1, para 220.
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.