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Client Support Analyst/Assistant


  • Organization: FAO - Food and Agriculture Organization of the United Nations
  • Location: Santiago
  • Grade: Consultancy - Consultant - Contractors Agreement
  • Occupational Groups:
    • Administrative support
  • Closing Date: 2023-02-24

FAO seeks gender, geographical and linguistic diversity in its staff and international consultants in order to best serve FAO Members in all regions.

  • FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture
  • Qualified female applicants, qualified nationals of non-and under-represented Members and person with disabilities are encouraged to apply
  • Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values
  • FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination  
  • All selected candidates will undergo rigorous reference and background checks
  • All applications will be treated with the strictest confidentiality
  • FAO staff are subject to the authority of the Director-General, who may assign them to any of the activities or offices of the Organization.

Organizational Setting

The Shared Services Centre (SSC) is a centre of excellence focused on the delivery of high quality and cost effective administrative services for FAO globally. The SSC ensures the management of quality assurance activities associated with its transactional processes and service delivery; continuously improves the satisfaction of its customers, internal or external, while pursuing a continuous improvement agenda that will drive up service excellence while driving down the costs of service delivery through process standardization, process automation and self-service capabilities.
The Contact Centre Unit within SSC is a global team in Budapest, Santiago and Bangkok providing first line client support for administrative servicing. The team in Santiago consists of 6 people and works Mon-Fri, 8:30-17:00

Reporting Lines

The Client Support Analyst/Assistant reports to the Client Support Officer.

Technical Focus

Under the general supervision of the Client Support Unit Officer, CSLC, and in close collaboration with the other Contact Centre Unit team members, the incumbent will be involved in the operational tasks related to administrative support to the FAO personnel globally. Main tasks will include answering first line queries.

Tasks and responsibilities

• assist FAO personnel in processing Procure to Pay, Finance, Travel and HR transactions in the FAO Global Resource Management System (ORACLE), and advise on associated FAO rules and procedures;
• assist users in operating FAO corporate systems and manage accesses for FAO Administrative systems;
• handle and answer queries through a tracking system and phone within the established Service Level Agreement;
• identify where clients encounter problems in processing transactions, identify data discrepancies in the system, propose adjustments as appropriate, participate in testing system changes;
• draft routine documents and correspondence relating to the above.


Minimum Requirements

• High school diploma
• 0-2 years of relevant work experience in administration, client support, human resources, finance, travel or related administrative support work
• Working knowledge (level C) of English; knowledge of another FAO language (French, Spanish, Arabic, Chinese or Russian) is an asset
• National or resident/temporary resident of Chile with a valid work permit or a document that allows working in the country. (Please attach this document to your application in TALEO)

FAO Core Competencies

• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

• Client focus oriented and commitment to results
• Experience and knowledge of UN Common system and/or Shared Service Centres would be an asset
• Ability to work under pressure to meet irrevocable deadlines and as an effective team member
• Good knowledge of the MS Office applications and office equipment. Experience in client support, familiarity with ERPs and tracking systems and knowledge of Spanish or French would be an asset.

Please note that all candidates should adhere to FAO Values of Commitment to FAO, Respect for All and Integrity and Transparency.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.