IT Emergency Operations Specialist

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

STANDARD MINIMUM QUALIFICATIONS

Education: University degree in IT, computer science, telecommunications engineering, or First University degree with additional years of related work experience or trainings/courses.

Experience: • At least 6 years of experience in humanitarian operations and/or IT network systems design and development.
                    • Experience in client-facing roles in either technology implementation projects or in the planning, design and implementation of humanitarian and development programmes.
                    • Experience in Service provision and support.
                    • Has coordinated and managed small or medium projects.
                    • Experience in emergencies.
Language: Fluency in English, both written and spoken.

Knowledge & Skills: • Experience on VSAT installation and maintenance.
                                   • Highly skilled in IT and familiar with the ETC network architecture is required, specifically demonstrating the right skills required for Cloud Virtual Machines/Servers.

                                   • Experience working in WFP/ETC environment with interagency services provision in L2/L3 emergencies will be added advantage.

ORGANIZATIONAL CONTEXT

These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). Job holders report to the Division/Regional/Country Director or the designate, and work under the functional supervision of the Director, Information Technology (IT).
Job holders manage a small team of staff to ensure plans are implemented across an assigned area. They work independently, using technical knowledge and expertise to provide recommendations on design and development of systems, and implement projects. They conduct more complex analysis, develop and propose creative solutions to problems, and identify opportunities for improvements.  May be involved in strategic planning and policy development.

JOB PURPOSE

The Emergency Telecommunications Sector (ETS) was activated on 23 November 2016 in Nigeria and since its activation the ETS has been working to provide reliable data connectivity and security communications services to humanitarians across the three states of Adamawa, Borno and Yobe in North-East Nigeria. The services are provided in 10 common operational areas in the locations: Damasak, Dikwa, Gwoza, Damaturu, Yola, Maiduguri, Bama, Monguno, Ngala and Banki. The current ETS team comprises of a team of 10 staff including the position of IT Emergency Operations Specialist.
This job profile describes the services to be carried out by the IT Emergency Operations Specialist to cover the locations where Emergency Operation is ongoing in NE Nigeria.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Lead the design, planning and deployment of IT systems aligned with ETS objectives for the L3 Emergency Operation in Nigeria.
2. Assess requirements, develop and recommend solutions to address IT needs in the existing and new ETS operational hubs in the remote locations of North East Nigeria.
3. Conduct assessments, formulate recommendations, prepare budget proposals, write technical documentation, and manage Internet Service projects.
4. Provision of guidelines to local IT staff in Nigeria to operate and communicate using UN standard IT facilities at existing and new ETS operational hubs.
5. Ensure IT network operations, through the implementation of UN standard operating procedures at existing and new ETS operational hubs.
6. Build capacity of local ICT staff through training to develop skills and knowledge on IT systems and procedures.
7. Take measure to ensure user data privacy.
8. Safeguard IT and Data network from undesired intrusions.
9. Liaise with ETS stakeholders among the Global ETS team, UNDSS and partners in terms of technological updates and infrastructure requirements to ensure smooth provision of IT connectivity services for the humanitarian community in North-Eastern Nigeria.
10. Perform all duties as required under the supervision of ETS Coordinator and technical supervision of Maiduguri Area office Head of IT/SCOPE

11. Others

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Utilizes understanding of WFP’s Strategic Objectives to communicate linkages to team objectives and work.
•  Be a force for positive change: Proactively identifies and develops new methods or improvements for self and immediate team to address work challenges within own work area.
•  Make the mission inspiring to our team: Identifies opportunities to further align individual contributions with WFP’s mission of making an impact on local communities.
•  Make our mission visible in everyday actions: Helps colleagues to see the link between their individual tasks and the contributions of their unit’s goals to the broader context of WFP’s mission.

People

• Look for ways to strengthen people's skills: Is able to identify, support and encourage focused on-the-job learning opportunities to address gaps between current skillsets and needed future skillsets for WFP.
•  Create an inclusive culture: Recognizes the contributions of teammates, and encourages contributions from culturally different team mates to recognise the value of diversity above and beyond just including it in programming for beneficiaries.
•  Be a coach & provide constructive feedback: Provides and solicits ongoing constructive feedback on strengths and development opportunities to help develop individual skills, whilst also helping others identify areas for improvement.
•  Create an “I will”/”We will” spirit: Sets clear targets for self and others to focus team efforts in ambiguous situations (e.g., unprecedented issues and/or scenarios).

Performance

• Encourage innovation & creative solutions: Thinks beyond team’s conventional approaches to formulate creative methods for delivering food aid and assistance to beneficiaries.
•  Focus on getting results: Maintains focus on achieving individual results in the face of obstacles such as volatile or fragile environments and/or organizational roadblocks.
•  Make commitments and make good on commitments: Takes personal accountability for upholding and delivering upon team’s commitments and provides assurance to stakeholders.
•  Be Decisive: Demonstrates ability to adjust to team’s plans and priorities to optimize outcomes in light of evolving directives, while also responding quickly in high-pressure environments, such as in emergency settings.

Partnership

• Connect and share across WFP units: Demonstrates an understanding of when and how to tactfully engage other units in conversations on impact, timing, or planning.
•  Build strong external partnerships: Networks regularly with key external partners using formal and informal opportunities to understand each partner’s unique value proposition, and to build and strengthen relationships.
•  Be politically agile & adaptable: Demonstrates ability to adapt engagement approach in the context of evolving partner circumstances and expectations.
•  Be clear about the value WFP brings to partnerships: Demonstrates ability to articulate to internal and external audiences the value that individual contributions and immediate teams bring to partnerships.

FUNCTIONAL CAPABILITIES

DELIVERABLES AT THE END OF THE CONTRACT:

1. IT requirements for users in the Red Roof interagency premises in Maiduguri are fulfilled and issues regarding connectivity are promptly addressed.
2. UN Standard operation procedures are implemented in all interagency hub locations in the North East.
3. All ETS operational hubs have been installed with the WFP/ETS standard infrastructure; including new VSAT from Marlink.

4. Motivated team and local staff capacity enhanced.
5. Technologically sound and safe IT infrastructure in all common service areas of operation.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Has assisted in the development of IT governance strategies, policies and system architecture in the field.
• Has acted in IT advisory capacity to Country/Sub Office leadership.
• Has participated in the negotiation, evaluation and management of IT contracts with service providers at HQ and field office.
• Has developed business cases that capture project life-cycle costs, benefits, and risks for the purchase of IT service or equipment.
• Has keen ground-level experience leading the implementation of IT and telecoms systems in emergencies.

TERMS AND CONDITIONS

• Qualified female candidates are encouraged to apply.

• Nationals of any country are encouraged to apply. WFP will assist with visa processing.
• Applications are to be submitted and received online and in English language only.
• Only shortlisted candidates will be contacted.  Canvassing is strictly prohibited. Canvassing of any sort will lead to automatic disqualification of the concerned applicant.

The selected candidate will be employed on a fixed-term contract with a probationary period of one year. WFP offers an attractive compensation package. For more details please visit the International Civil Service Commission's website: http://icsc.un.org  (link: http://www.un.org/Depts/OHRM/salaries_allowances/salaries/nigeria.htm).

DEADLINE FOR APPLICATIONS

Deadline for submitting application: 12th February 2023 by 11:59pm (Nigerian Time).

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.