Remote/Home-Based Consultancy: AAP Specialist to support the IASC AAP Task Force on Complaints and Feedback Mechanisms (180 working days between Mar and Dec 2023) - EMOPS, Geneva, Switzerland

The Office of Emergency Programmes (EMOPS) is seeking a qualified consultant to test and finalize the development of common standards and guidance for collecting and sharing community feedback data across agencies to ensure and promote the safety, protection, and inclusion of those sharing community feedback, as well as improve effective usage and response to community feedback.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a champion

Purpose of Activity/Assignment

Under the guidance of the AAP Section Chief, EMOPS Geneva and supported by the IASC AAP Task Force Coordinator, the consultant will test and finalize the development of common standards and guidance for collecting and sharing community feedback data across agencies to ensure and promote the safety, protection, and inclusion of those sharing community feedback, as well as improve effective usage and response to community feedback. This includes standards for collecting, organizing, and classifying the information to ensure inter-operability and therefore more effective analysis and use of the information. Overall, it is expected that those outputs enable data interoperability for safe and inclusive response level Collective Feedback Mechanisms (CFMs).

Scope of work

A. Country level testing and support

• Develop a learning framework to test collectively the Logbook(s) (classification of data already developed.
• Support agencies at global and country level to test and understanding how the existing package on common data and principles already developed or derived content can support collective Feedback Mechanisms in operations.

B. Documenting good practices and lessons

Based on the country level testing of the existing logbooks) and engagement with primary users:

• Consolidate learnings from the testing of different models of Logbooks to inform guidance and support to Collective Feedback Mechanisms.
• Conduct an After-Action Review focused on Collective Feedback Mechanisms in the regional Ukraine response to better understand institutional and operational challenges.
• Consolidate methods for Data Anonymization and Privacy Preserving Mechanisms to make it easier to share sensitive data.
• Provide inputs and recommendations into resources and training content.

C. Developing the final guidance package

Based on testing, country support and learning, finalize the guidance package on “Common standards and principles for collecting, sharing, and actioning feedback and complaints data (including for sensitive feedback such as Sexual Exploitation and Abuse (SEA), racism etc.)”

D. Consultation with members of the AAP Task Force and co-leads of the workstream

• Working with Leads of the workstream and TF2 coordinator support the coordination of the TF2 workstream by providing presentation to enable and facilitate collective and participatory development of the outputs.
• In agreed selected countries/context(s) coordinate the key agencies support to set up or strengthening of collective Feedback Mechanisms.

Work Assignment Overview

Estimated Duration of the Contract

180 working days (between March and December 2023)

Consultant’s Work Place and Official Travel

The Consultant will be remote/home-based, however there are an estimated of 3 travels planned as part of this contract. The consultant will be reimbursed based on travel invoice following each trip.

Estimated Cost of the Consultancy & Payment Schedule

Payment will be made upon submission of an invoice and satisfactory completion of the above-mentioned deliverables. Please indicate an all-inclusive fee proposal based on 180 working days to undertake this assignment.

To qualify as an advocate for every child you will have…

• Master's degree in Social Science, Communications, Humanitarian Affairs, Development Studies, or a closely related field.
• At least 7 years of professional experience in humanitarian response and/or international development.
• Programmatic country experience with accountability to affected populations, social accountability, and community engagement (feedback and complaints mechanisms, participation, information provision) mandatory.
• Proven experience of the humanitarian system, including collective approaches to Complaints and Feedback Mechanisms.
• Proven understanding of data management, including data collection, aggregation, analysis as well as data sharing and data protection.
• Preferably work experiences with UNICEF or any other UN agency, ideally in a country office.
• Excellent analytical skills with strong drive for results and capacity to work independently.
• Excellent English communication and writing skills. Samples of previous work will be required.
• Knowledge of French or Spanish is an asset.

For every Child, you demonstrate…

UNICEF’s core values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS), and core competencies in Communication, Working with People and Drive for Results.

View our competency framework at http://www.unicef.org/about/employ/files/UNICEF_Competencies.pdf

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

Remarks:

Please include a full CV and Financial Proposal in your application by indicating your availability and all-inclusive fee proposal (in US$) to undertake the terms of reference above. Applications submitted without an all-inclusive fee proposal will not be considered. Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.

UNICEF offers reasonable accommodation for consultants with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment.