Senior registration assistant
Baghdad | Erbil
- Organization: UNHCR - United Nations High Commissioner for Refugees
- Location: Baghdad | Erbil
- Grade: Administrative support - GS-5/GS-6, General Service - No need for Higher Education - Locally recruited position
- Administrative support
- Refugee rights and well-being
- Closing Date:
Residential location (if applicable)
Staff Member / Affiliate Type
ReasonRegular > Regular Assignment
Remote work accepted
Target Start Date
February 14, 2023
Job Posting End Date
Senior Registration Assistant Organizational Setting and Work Relationships The Senior Registration Assistant is a member of the Registration team. The incumbent is responsible for supporting all activities related to registration, which may also include functions related to reception, filing and data management. S/he provides counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. S/he liaises closely with protection staff and partners to ensure timely identification and referral of persons of concern (POC) for protection follow up. The Senior Registration Assistant may assist in compiling and analysing information related to registration activities in the Operation. The incumbent may provide interpretation and/or translation services in cases for which s/he has the required language competencies. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity. Duties - Assist in the implementation of registration strategies and methodologies for POC. - Conduct registration interviews when required in accordance with registration standards and guidance. - Provide counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. - Maintain accurate and up-to date records and data related to all individual registration cases. - Identify persons with specific needs and ensure timely referral to protection follow-up as required. - Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation. - Draft correspondence and reports relating to registration activities in the Operation, when required - Provide statistics and draft reports related to registration data, as requested. - Act as interpreter and translator when needed. - Refer cases to other units within the office and to implementing partners as necessary. - Draft and submit reports and statistics related to registration. - Perform other related duties as required. Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level G5 - 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher Field(s) of Education Not applicable Certificates and/or Licenses Social Science Statistics Mathematics Information Technology (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential Good computer skills, particularly in data management. Desirable Training in basic principles of international protection. Experience in working with UNHCR proGres software. Functional Skills *DM-Data Management PG-Programme Management (programme cycles and reporting standards) DM-Data Collection and Analysis RG-Registration SoPs Design/Implementation TR-Training - Virtual and face to face IT-IT Refugee Systems & Applications *IT-Computer Literacy (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Standard Job Description
The position reports to the Assoc Registration & Identity Management Officer in Erbil. He/she will monitor the efficiency and quality of registration interviews and data to ensure that registration is conducted according to UNHCR standards. Candidate is expected to have experience in working with Asylum seekers and refugees as he/she will be conducting the Registration activities for Asylum seekers and Refugees registered in Erbil area. He/she should have experience in liaising with other units, partners and stakeholders to collect information and collaborate with them in the referral of vulnerable cases, the delivery of identity and entitlement documentation and on the provision of quality population data.
Desired Candidate Profile
The senior registration assistant will directly interact with UNHCR’s persons of concern including (Refugees, Asylum seekers, stateless persons and other of concern). Additionally, he/she will interact and liaise directly with partners and governmental stakeholders which makes it essential that (English, Arabic and Kurdish) languages be a requirement for the shortlisting of the candidates.
Furthermore, considering the position in question is responsible for quality check of registration activities and issuance of UNHCR’s certificates, it is important that the candidates have relevant experience in the field of Registration/ Protection of refugees for no less than 4 years.
When completing the application, candidates are required to list all their language skills – including their mother tongue. The three broad levels are A1/A2 ("Basic User"), B1/B2 ("Independent User"), and C1/C2 ("Proficient User")
Required languages (expected Overall ability is at least B2 level):
Occupational Safety and Health Considerations:
Nature of Position:
Living and Working Conditions:
SkillsDM-Data Collection and Analysis, DM-Data Management, IT-Computer Literacy, IT-IT Refugee Systems & Applications, PG-Programme Management (programme cycles and reporting standards), RG-Registration SoPs Design/Implementation, TR-Training - Virtual and face to face
CertificationsInformation Technology - Other, Mathematics - Other, Social Sciences - Other, Statistics - Other
CompetenciesAccountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Organizational awareness, Planning & organizing, Teamwork & collaboration, Technological awareness
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This position doesn't require a functional clearance