By continuing to browse this site, you agree to our use of cookies. Read our privacy policy

Staff Counsellor CSTII, Addis Ababa, Ethiopia

Addis Ababa

  • Organization: WFP - World Food Programme
  • Location: Addis Ababa
  • Grade: Level not specified - Level not specified
  • Occupational Groups:
    • Human Resources
    • Medical Practitioners
  • Closing Date: Closed


WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.


JOB TITLE: Staff Counsellor

TYPE OF CONTRACT: Consultancy Level II


DUTY STATION: Addis Ababa, Ethiopia

DURATION: 6 months

REPORTING LINE: Country Director


The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide.  WFP Ethiopia Country Office operations are extremely complex in nature with high reputational risks. The challenges of working in difficult conditions to bring much needed food and support to our recipients while inherently rewarding, can place a great deal of pressure and stress on WFP staff. 


As part of a multidisciplinary team under the Staff Wellness Division, the Staff Counselling Unit is committed to the promotion of psychological and physical health in the broadest sense so staff can continue to function at high levels in order to meet the mandate of the organization. We do this by identifying and addressing psychological risk factors in the workplace, and through the provision of counselling services to staff members and their dependents. We are looking for a highly qualified Staff Counsellor to provide efficient and effective psychological counselling to staff requiring support related to work-place difficulties or personal issues. A large emphasis is placed on extensive engagement with staff and promotion of staff well-being.

KEY ACCOUNTABILITIES (not all-inclusive)

A key requirement of the position will be the ability to summarize data and trends to develop programs and policies that are designed to support staff. Frequent travel is required to support the field offices, at times on short notice based on operational needs, and at times to remote and difficult locations to provide support to staff. Under the direct supervision of the Country Director Ethiopia Country Office, the Staff Counsellor will be responsible for the following duties:

  • Provide empirically supported and culturally sensitive counselling services to WFP staff and if requested their dependents; this may include case management and referrals to other resources as required;
  • Provide pre and post deployment briefings to staff being deployed to emergency or hardship duty stations; 
  • Based on data trends and requests from other divisions/units/offices develop and provide a range of trainings and programs including but not limited to team building, resilience, harassment, and cross-cultural sensitivity to improve morale, health, and team dynamics;
  • As part of a multidisciplinary team work closely with individuals and teams to address psychological risks at the individual, unit and organizational level;
  • When requested work closely with managers/supervisors towards improving the working atmosphere in their units;
  • Provide counselling services to individuals and/or groups during emergencies; provide services in a timely and sensitive manner to staff and dependents after critical incidents, and ensure follow up support for staff and dependents following critical events;
  • Support and maintain the WFP Peer Support Volunteer Network (PSV) through training and supervision; disseminate training materials and related protocols;
  • Identify and liaise with high quality local and regional mental health resources that can be used for referrals or in times of crisis;
  • In the best interests of staff members and the organization work in a collegial and professional manner with all units in the Staff Wellness Division to ensure continuity of care;
  • Work as part of a team to ensure divisional priorities are implemented consistent with the yearly divisional work plan and the Wellness Division Strategic Plan;
  • Develop and participate in multidisciplinary programmes in the Staff Wellness Division as well as Regional and Country Offices; 
  • Be proactive in building partnerships with other units such as HR and security that support staff within the agency and also with other agencies or relevant organizations; 
  • Contribute to the development of policies and guidelines, as well as written and visual materials to increase awareness regarding important themes and topics related to Staff Wellness;
  • Complete administrative duties such as maintaining statistics on activities and completing reporting requirements as per the requirement in the Staff Wellness Division;
  • Participate and collaborate in UNSSCG, CISMU activities and working groups;
  • Maintain the highest ethical standards related to the provision of psychological services; 
  • Perform other duties as required.


Education: Advanced University degree in Psychology, Psychiatry, Counselling or other related field. Must hold active licensure/registration as a mental health professional with a recognized governing association and be a member of that organization in good standing. Additional training or certification in a broad range of related fields, such as alcohol/substance abuse, resilience, cross-cultural communication, conflict resolution, mediation, trauma etc. is an advantage.


Experience: Typically five years or more of relevant experience in the field of mental health working in the UN, humanitarian sector or a large multi-cultural organisation. Experience working in a hardship location or providing counselling services to staff working under very difficult and insecure environments is an asset.


Knowledge & Skills:

  • Broad knowledge of all facets of the field of counselling and ability to provide an environment in which others can talk confidentially and act without fear or repercussions within a climate of established trust. 
  • Excellent communication skills (oral, written and presentations) including the ability to defend and explain difficult issues and positions to staff at all levels. 
  • Ability to identify clients' needs and suggest appropriate solutions. 
  • Ability to establish and maintain productive partnerships with clients. 
  • Ability to contribute to the strategic vision of the Wellness division based on trends identified using a population health model. 
  • An excellent team player who values working with a multidisciplinary and cross-culturally diverse team.  
  • Very good working knowledge of technology tools such as PowerPoint, Excel and Word. 
  • Ability to operate effectively, establish and maintain effective working relationships in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity.
  • Conflict resolution and mediation skills

Language: Fluency (level C) in English language. 


15 FEBRUARY 2023


WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

This vacancy is now closed.
However, we have found similar vacancies for you: