ICT Associate

**** THIS IS A LOCAL POSITION FOR WHICH ONLY APPLICANTS WHO ARE SPANISH OR EUROPEAN UNION CITIZENS OR APPLICANTS WHO POSSESS A VALID RESIDENCE AND WORK PERMIT IN SPAIN ARE ELIGIBLE FOR CONSIDERATION****

This is a position in UNOPS for supporting projects carried out for the United Nations Global Service Center.

The incumbent of this position will be a staff member of UNOPS under its full responsibility.

Within delegated authority, the ICT Associate will be responsible for the following duties:

Desktop Administration and Configuration

• Supervises a team of staff for specific projects.
• Advises International Staff, National Staff and consultants on all aspects of desktop operations;
• Monitors all personal computers running the UN software delivery system to ensure that software distributions are being delivered correctly.
• Performs software distribution updates, scripting, testing and support.
• Advises on 2nd level VMware, Cisco and desktop troubleshooting.
• Provides technical advice to seniors and colleagues.
• Provides guidance and training to new/junior staff.
• Prepares, maintains, and updates files (electronic and paper) and internal databases.
• Drafts documentation and reports.

• Supervises a team of staff for specific projects.
• Installs, configures, tests and deploys server hardware and software, including Local Area Network (CISCO Devices), Operating Systems, Electronic mail, Unix, Linux, Internet Web software, Server (DNS), DHCP, mail relay, and various security software.
• Performs administration, operation, technical support, and monitoring of server systems.
• Undertakes troubleshooting of server systems. If the problem persists, escalates to higher level in accordance with procedures.
• Liaises with other groups of FTS and the user Departments for maintaining the efficient and reliable operations of server systems.
• Assists in identifying the need for new systems or re-engineering of the existing systems.
• Responds to requests from user offices and assists in deploying/configuring systems so as to conform to infrastructure standards
• Implements backups of servers following standard backup procedures.
• Collects various statistics on the performance and reliability of server systems, and produces pertinent reports.
• Prepares, maintains, and updates files (electronic and paper) and internal databases.
• Drafts documentation and reports.

• Attempts to resolve as many problem calls or service requests on initial contact.
• Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc.
• Diagnoses and resolves any hardware, software, or connectivity problem with minimum delay.
• Drafts end-user and/or technical documentation.
• Acts as problem escalation point for technical staff at lower levels.
• Escalates problems/tasks to the appropriate parties in accordance with established procedure.
• Detects problem patterns and recommends solutions.
• Keeps abreast of developments in technology both in the UN and in the industry in general;
• Provides training to junior technical staff.
• Supervises a team of technical staff for special projects.

• Obeys and enforces all security procedures.
• Performs more complex hardware and software configuration tasks such as creating standard images.
• Sorts, compiles, and stores equipment in accordance with work orders and/or equipment condition;
• Prepares and releases equipment for service requests.
• Monitors inventory levels and initiates procurement when low thresholds are reached.
• Keeps abreast of developments in technology in the UN and in the industry in general.

• Supervises a team of service coordination staff.
• Creates and assigns work orders in accordance with established procedure.
• Distributes work assignments and monitor progress.
• Liaises with other areas of FTS to facilitate completion of service requests.
• Provides advice to clients regarding FTS standards and workflow processes.
• Keeps abreast of latest FTS standards and technology.

• May be required to lift, move, mount, or store equipment weighing up to 50 lbs, or up to 80 pieces of equipment on a daily basis.
• May be required to work on shift assignments on weekdays to maintain the service coverage from 08:00 to 18:00. Occasionally, on average once a month, the incumbent may be required to work ad-hoc  assignments during evenings or early mornings of working days as well as holidays and weekends.
•  May be required to visit user’s premises to resolve problems on their servers or desktop PCs.
•  May require the ability to cope with the working conditions of the Data Centre where the level of noise and electro-magnetic fields may be slightly higher than the normal office environment while the temperature may be lower.
• Perform other tasks and responsibilities relevant to the scope of this position

• High school diploma or equivalent.
• A university degree (Bachelor’s degree) in Information technology, Telecommunications) or other relevant certifications may substitute for some of the required years of experience.
• Specific experience or training in VM ware services and ITIL certification are highly desirable

Required

• Minimum six (6) years of experience in information technology or related area.
• Minimum four (4) years of experience in VM Ware support for Thinapps and VDI environment
• Minimum two  (2) years of experience in information systems analysis and programming (such as scripting), systems administration and maintenance, IP Telephony, technical writing or related areas.
• Experience in technology support in complex organization environment.

Desirable: (The following experience is optional. Candidates who do not have it are welcome to apply)

• Experience in maintaining tracking systems.
• Experience in multinational working environment.

• For this job opening, fluency in English (speak, write read) is required; 
• knowledge of another UN official language is desirable.

Contract type: Staff  Contract level: G6
Contract duration: One year initially, renewable subject to satisfactory performance and funding availability'

• Please note that UNOPS does not accept unsolicited resumes.

• Applications received after the closing date will not be considered.

• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.

• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures,  languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 

• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.

• We would like to ensure all candidates perform at their best during the assessment process.  If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions 

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 

• For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.

• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.

• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.