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Assc Info Mgmt Officer


  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Geneva
  • Grade: Level not specified - Level not specified
  • Occupational Groups:
    • Statistics
    • Information Technology and Computer Science
    • Managerial positions
  • Closing Date:

Hardship Level

H (no hardship)

Family Type


Family Type


Residential location (if applicable)



Staff Member / Affiliate Type



Regular > Regular Assignment

Remote work accepted


Target Start Date


Job Posting End Date

February 16, 2023

Standard Job Description

Associate Information Management Officer Organizational Setting and Work Relationships The UNHCR Data Transformation Strategy 2020-2025 envisions that by 2025 UNHCR becomes a trusted leader on data and information related to refugees and other persons of concern, thereby enabling actions to protect and to empower persons of concern. The Strategy stipulates investing in four complementary priority areas: data management and governance; information systems; capacities and skill development; and culture for evidence-informed decision-making. The strategy envisages data and information management functions in UNHCR carried out in a complementary and inter-linked manner between Headquarters Divisions and Services, Regional Bureaux, Country Operations and key external partners, including persons of concern. Under the direct supervision of the (Snr) DIMA Coordinator/Deputy Director/Head of Service/Deputy Representative or other IM staff or designated manager, the Associate Information Management Officer supports data and information management activities in the relevant country and regional offices. They are part of a team of data and information management staff (depending on office configuration) and support coordination among staff working on information and data management activities and liaison with Headquarters/Region/Country on data related issues. Information and data management staff are responsible for coordinating, planning and delivering on data and information activities for all UNHCR operational contexts, responses and populations of concern, including providing coordination and leadership in partnerships on data with all stakeholders - including persons of concern. They serve the entirety of UNHCR staff and activities, including protection, programme, operations, external relations and executive management for evidence-informed planning, advocacy, and coordination. They are key in ensuring multi-stakeholder, multi-sector, and multi-country activities are provided with robust and meaningful data and information to support planning, funding and advocacy efforts. This includes both internal and external assessments, regional and country-based planning and monitoring activities such as the COPs, CRRF, RRPs, HNOs, HRPs, and Cluster Plans. Information and data management covers the assessment, design, implementation and evaluation of data and statistical related activities. This includes assessment of the information landscape; definition of information and data needs; design of data and information activities, including data collection, analysis, storage and dissemination; implementation of data and information management activities; and monitoring and evaluation of data management activities. The focus is largely operational data along with financial and HR data related to assessment, planning, monitoring and evaluation. This is the data, information and analysis needed to deliver robust and comprehensive assessments and evaluations, and to support results-based planning, monitoring and reporting implemented by UNHCR and by its partners. Depending on if they are located in HQ, regional or country offices, the role of the data and information management staff is to provide the necessary quality assurance and technical support for the full range of the data and information management and analysis activities to countries and regional offices; to ensure these process are in accordance with technical standards for data and information management; and to undertake regional or country data and information management (definition, collection, analysis, storage and dissemination) activities. In addition they are responsible for coordinating HQ and external support to the country and regional offices, to liaise with relevant bodies on relevant data and statistical matters; to monitor the quality of data and information management activities in country/regional or HQ; to design and implement global, regional or country-based data strategies and systems; to ensure data and information activities are implemented in according with data privacy policies, global data sharing agreements and data protection regulations; to communicate the status, value and importance of data; to provide the data, information and analysis needed for global analysis; and to identify risks and opportunities based on insights derived from data. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity. Duties Coordinate data and information management activities: - Participate in the data and information management team and activities. - Contribute to the design and implement data strategies and systems. - Assist the data team and others communicate the status, value, and importance of data. - Support the collection, storage, management and protection of data. - Support consolidation of data systems, including the interoperability of operational data and systems. - Ensure consistency of data and results for country, global and regional analysis, including cross border analysis and response. - Support the coordination with HQ, external and regional partners on data and information management efforts - Take part the relevant IM network (internal and external) on refugee. IDP, etc and related issues. - Support data security, data protection and responsible data-sharing. Support offices with data and information management: - Support the analysis of primary and secondary data for interpretation and evidence-informed decision making. - Support the monitoring of data and information management activities in offices for integrity, veracity, reliability and credibility and compliance with policies. - Provide technical and training support to operations. - Support assessments and situational analysis process with analytical frameworks, data collection, and analysis (standards, methodologies). - Support planning process (standards, methodologies) with data and statistical analysis and quality assurance on Theories of Change and indicators. - Support monitoring by providing quality assurance to the monitoring methodologies, data collection and analyses. - Review and assess country or region-specific data systems and needs; provide recommendations to regional bureau. Undertake data and information management activities at the Global/Regional/Country level: - Help consolidate data and information for country, regional and global analysis. - Undertake data management activities (definition of needs, data collection, analysis, storage and dissemination) - Support analysis for comparative country, regional and global analysis, including political and socio-economic trends. - Take part in planning processes (COPs, regional RRP, regional migration response plans, etc.). - Support cross-country assessment and situational analysis, such as in regional RRP situation or COP. - Support the analysis of trends concerning changes at the outcome and impact levels. - Develop information management products such as indicators, templates, maps and dashboards. - Help ensure data is curated and stored in data registries and libraries in accordance with standards. - Undertake geospatial and statistical analysis. - Provide population movement tracking systems and other population data systems. - Support web-based data portals. - Support solutions for meeting `communication with communities¿ information and data needs. Work in close collaboration with: - All staff to further data literacy and assist in interpretation the data; - Registration staff regarding the use of individual and personally identifiable data collected or managed by UNHCR; - Programme staff on the data and information aspects of assessment, targeting and monitoring (three most data driven aspects of the OMC); - Cluster coordinators and partners on data and information needs in UNHCR-led cluster operations, including HNO and HRP processes. - Inter-agency staff on the development, coordination and monitoring of country and/or regional responses plans; - Protection staff on the design, implementation and analysis of protection and case monitoring systems; - Operations coordinators and reporting officers on the design and delivery of data and information management products for internal and external consumption; - Sectors technical experts on the methodologies, formats, storage and dissemination of sectoral data and information, including cross sector analysis. - Senior management to understand and serve their information and knowledge needs. - Perform other related duties as required. Minimum Qualifications Years of Experience / Degree Level For P2/NOB - 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree Field(s) of Education Social Science; Statistics; Information Management; Physical Science; Economics; Data Science; Geography; GIS; Engineering; Demography; Computer Science; or other relevant field. (Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses Not specified (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential Experience with data sharing, data management and data analysis to support policy formulation and implementation. Desirable Knowledge of national and international statistical systems; knowledge of international protection, human rights and international humanitarian law; experience in data collection and analysis in field situations; knowledge of GIS and geospatial systems and techniques. Functional Skills DM-Data collection methodologies DM-Data Management DM-Database Design & Development DM-Data Collection and Analysis DM-Metadata Creation & Management IM-Statistics Analysis DM-Open Source Software & Data DM-Population census and econometrics DM-Protection Data Management Systems DM-ArcGIS (Geographic Information System) DM-Cartographic Skills SP-Design tools such as Global Positioning System (GPS) CL-Cluster Information Management Tools, Resources and Approaches PG-Needs Assessment and Response Analysis DM-Data governance, quality assurance and preservation DM-Data Interoperability DM-Data science methodologies DM-Development of and revision of data standards DM-Qualitative data analysis DM-Quantitative data analysis (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

The successful candidate will have the requisite educational background and work experience with analyzing case information in proGres; defining and working with data gathered by partners (ideally other international institutions); preparing dashboards for ongoing and ad-hoc use; leading the design of public websites intended for regular updates in service of advocacy strategies, and driving reporting processes from conception to completion. Resettlement IMO experience would be an addition, as would experience working with multiple offices from a Bureau or HQ. Demonstrated ability to contribute to both the qualitative and quantitative elements of reporting, and to the definition of proxy indicators to track progress against less quantifiable goals is essential. Past experience building relationships with partners for data sharing / common reporting and shared reporting is highly desirable.

Required languages (expected Overall ability is at least B2 level):


Desired languages


Operational context

Occupational Safety and Health Considerations:

The position is based in Geneva, Switzerland and can accommodate specific needs for qualified candidates.

Nature of the Position:

The Associate Information Management Officer works as part of the Resettlement and Complementary Pathways Service (RCPS) of the Division of International Protection, reporting to the Deputy Director and working closely with the Resettlement Operations, Complementary Pathways and Policy teams. The Service works closely with regional Bureaux to achieve Refugee Compact goals as per the 2030 Roadmap, including on increasing and taking advantage of resettlement opportunities, and supporting the growth of Family Reunification and Complementary Pathways including labour and education opportunities; family reunification; humanitarian admission, and community sponsorship.

The position requires the ability to manage data over time, as well as analyzing and presenting an evolving set of data to feed reporting and advocacy. The work connects to case management systems but draws on macro data also, to drive and contextualise strategies.  The role is impacted by the pressure on the resettlement team to deliver on high targets, and also by incomplete data on the availability and use of complementary pathways for admission to third countries.

The position involves close work with:

  • Resettlement and Complementary Pathways team members, and others working on protection at HQ and around the world.
  • UNHCR's proGres registration system and teams, including the Global Data Service and the Joint Data Centre, and egional DIMA teams;
  • Partners including NGOs, IOM and the OECD, and States that track the movement of refugees for third country opportunities.
  • External relations and Public Information teams at UNHCR and in partner structures.

Yearly and ongoing responsibilities include:

  • The production of a concise monthly report/dashboard of submissions and other achievements against the 2030 Roadmap and workplan;
  • (with others) the development and maintenance of UNHCR and the external information management systems on complementary pathways, including an external data portal; the collection of data across multiple sources; reporting dashboards (PowerBI), data presentation and actionable analysis on all applicable online performance metrics globally;
  • Building and maintaining the resettlement portal with information about needs, priorities, capacity, targets, and achievements;
  • Liaising with partners for regular reports on Complementary Pathways movements, including on the annual OECD report;
  • Leadership on an annual report on the work of the sector, with a focus on results against the 2030 Roadmap;
  • Formal and informal training for users and relevant stakeholders on the resettlement and complementary pathways data collection and reporting tools;
  • Work with the team on ad hoc reports and other tools throughout the year, and advice on data management systems that can facilitate new or changing needs.

Living and Working Conditions:

The position is based in Geneva, Switzerland where living and working conditions are at the level of a highly developed country, with easy access to quality schooling, services, medical support and higher education. Geneva is expensive, and colleagues considering an application should make themselves fully aware of the financial package and the cost of living in Geneva, particularly as they relate to housing and services.  The position requires residence in Geneva and cannot be undertaken remotely, although some teleworking is possible, after discussions with the manager.

Additional Qualifications


Accountable, Accountable, Ad Hoc Reporting, Case Management System (CMS), Communication, Cross-Functional Teamwork, Dashboard Reporting, Data Analysis, Database Management Systems (DBMS), Data Collections, Data Governance, Data Management, Data Sharing, Data Standards, Data Systems, External Partners, Facilitation, Information Management, Information Systems, Management Information Systems (MIS), Microsoft Power BI, Monitoring and Evaluation (M&E), People Management, Policy Making, Prioritization {+ 8 more}


BA: Demography (Required), BA: Information Technology (Required), BA: Social Science (Required), BA: Statistics (Required)


Work Experience


Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Innovation & creativity, Organizational awareness, Teamwork & collaboration, Technological awareness

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Add.2 to Bi-annual Compendium 2022 - Part B

Functional clearance

This position requires Functional Clearance
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