Residential location (if applicable)
Staff Member / Affiliate Type
Regular > Regular Assignment
February 16, 2023
Operational Data Management Officer
Organizational Setting and Work Relationships
The UNHCR Data Transformation Strategy 2020-2025 envisions that by 2025 UNHCR becomes a trusted leader on data and information related to refugees and other persons of concern, thereby enabling actions to protect and to empower persons of concern. The Strategy stipulates investing in four complementary priority areas: data management and governance; information systems; capacities and skill development; and culture for evidence-informed decision-making. The strategy envisages data and information management functions in UNHCR carried out in a complementary and inter-linked manner between Headquarters Divisions and Services, Regional Bureaux, country operations and key external partners, including persons of concern.
An important element is the establishment of Data, Identity Management and Analysis (DIMA) units in all Regional Bureaux and potentially corresponding units in country operation, led by a senior staff to ensure that UNHCR has a capacity to produce, in line with global standards, quality data, information products, conduct region-level analysis, guide registration and identity management, and advise on responsible and effective data use at country- and regional-levels.
Operational data includes the following: population and demographic statistics, case management information, assessment results, situational analysis, protection incidents, vulnerability and risks, and programme response plans, delivery and implementation. It will be both sectoral data and inter- and intra-sectoral data. Systems that manage operational data include registration systems, sectoral monitoring systems, protection and programme monitoring systems, biometrics and identity management systems, case management systems and other data management approaches such as profiling and household surveys that manage the types of data defined above.
The Operational Data Management Officer (ODMO) is responsible for supporting the operational data systems and activities that fall under the responsibility of the respective country, regional or global entities. S/He functions under the supervision of the DIMA Coordinator/Senior Information Management Officer /Senior Registration and Identity Management Officer or as delegated. The ODMO liaises closely with the relevant technical units at the country, region or headquarters level for technical guidance on data and application management. The ODMO is closely collaborating with the headquarters technical division responsible for information systems and technology to ensure that global standards relating to operational data systems, including systems that process personal data of the persons of concern, meet the UNHCR global standards, including data security.
The Operational Data Management Officer supports data-related activities conducted in the core applications, whether conducted by UNHCR, partners or Governments. The incumbent will provide high-quality, user-focused support services to UNHCR field operations and partners, in line with agreed standards and objectives. S/he also supports and implements provision of user access to systems and applications in accordance with data protection protocols. In addition, the ODMO also supports the monitoring of the quality of data collection in close collaboration with the relevant units and ensures that data inconsistencies are identified and resolved. The incumbent supports building reports, templates and forms out of the operational data systems, including refugee registration and case management systems. S/he also ensures that operational user feedback is recorded and analysed to ensure the relevant applications remain fit-for-purpose.
As delegated, the Operational Data Management Officer coordinates closely with information management, registration and other functions in the field, relevant sector leads, the Regional Bureau and relevant divisions in headquarters to promote regional and global consistency in operational data management, including registration, population data and personal data. The incumbent may closely work with partners, including Government users of UNHCR applications. S/he requires extensive experience and understanding of data systems, including database management and production of reports and other products.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.
- Manage and oversee the use, maintenance and technical support of core operational data applications, including systems that manage refugee registration and identity management, including overseeing the quality of data collection and ensuring consistency with standards and guidelines.
- Perform database administrator functions in relation to local field server machines that contain operational data, and refugee and other persons of concern data.
- Respond and manage user access permissions for UNHCR staff, local government and NGO partners to global applications in accordance with the policies and standards, including the Data Protection Policy and regional or local country data protection protocols.
- Design and develop standard reports, templates and forms, while ensuring consistency with global guidance and policies, and in consultation with relevant stakeholders, including business module owners.
- Identify, diagnose and escalate for the resolution of technical user errors, bugs and queries related to UNHCR core applications on persons of concern data and other operational data systems, in consultation with headquarters, external developers and support teams.
- Oversee capacity building and guidance of technical users and administrators, including provision of training materials and remote webinars and training session for technical staff related to data management, data query and report-building.
- Oversee and monitor user management and conduct regular clean-up of user accounts and access permissions in accordance with relevant guidance and procedures of the applications and systems under his/her responsibility.
- Oversee and monitor device and user management within local client and field server solutions, including monitoring frequency of data synchronization to prevent and mitigate data loss.
- Analyse and respond to user requests and queries, including compilation and assessment of applications enhancements and change requests.
- Assist with data quality assessment, data clean-up and data mapping from legacy or external database systems to the applications, as required.
- Conduct data collection audits as required.
- Conduct field testing of new functionalities within respective applications, as required.
- Support the design and strengthening of operational reports and statistics, including provision of training and user guidance.
- Support discussions and definitions of business requirements for interoperability of local tools and applications within the core applications, in consultation with business owners and relevant governance structures.
- Keep apprised of evolving technology and new business needs to support operational data management systems, including registration, identity and population data management in the country operations;
- Provide business analysis for operational needs.
- Perform other related duties as required.
Education & Professional Work Experience
Years of Experience / Degree Level
For P3 - 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree
Field(s) of Education
Computer Science Information Technology Economics
Statistics Social Science or other relevant field.
(Field(s) of Education marked with an asterisk* are essential)
Certificates and/or Licenses
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Excellent computer skills, particularly in data management. Technical expertise in registration, operational data management and individual case management. Knowledge of SQL or Microsoft Dynamics CRM. Knowledge of UNHCR data standards and procedures.
Previous experience in registration or individual case management, including use of UNHCR proGres and/or BIMS software. Completion of UNHCR learning programmes or specific training relevant to functions of the position.
IT-IT Refugee Systems & Applications
DM-Data collection methodologies
DM-Database Design & Development
DM-Protection Data Management Systems
IT-Business Analysis (BA)
DM-Data Collection and Analysis
TR-Training - Virtual and face to face
(Functional Skills marked with an asterisk* are essential)
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile
The Operational Data Management Officer (ODM) will be reporting to the Senior Protection Officer based in Luanda and she/he will be responsible for providing guidance and support to Angola operation in data management, information management and registration area for better data collection and reporting activities. The incumbent will also liaise with operational partners and Bureau to support data management in the operation.
She/he should have a good knowledge of PRIMES tools (ProGres v4, BIMS, GDT, Cash Assist, etc) and able to manage including different tools like MYSQL, Office tools, Power BI, etc. She/he should be familiar with UNHCR standard reports and tools and should demonstrate the ability to understand UNHCR registration standards including knowledge of basic protection standards. She/ he should be able to develop different assessments and surveys tools on data collection and analysis including efficient data capturing forms on different areas of concern that the operation wants to identify as well as preparing reports and dashboards for proper planning. She/ he will liaise with implementing partners on data issues as well as coordinate with inter-agency data groups on different methodological issues and promote timely reporting and application of unified standards.
She/he will collaborate with government partners, relevant national and international organizations to carry out actions aimed at strengthening the data and case management of the population we care for while maintaining quality at highest standards. She/he will need to possess solid experience in participating in multi-functional team deployments and discussions. She/ he should have strong background and experience related to data management to implement better reporting and statistics to support the operation in better planning.
She/he will be coordinating and liaising with relevant authorities to advocate through different platforms on key issues related to registration and documentation. She/he will conduct capacity building of staff and partners as well as government in terms of effective data management and reinforce implementation of PRIMES tools to partners and governments. She/he should be able to monitor and support different community-based and protection activities with technical expertise ensuring the activities are conducted in line with proper data protection and quality control/assurance.
She/he will supervise the registration team in Dundo/ Luanda and coordinate with protection team in Luanda and Dundo by liaising with Head of Field Office in Dundo. She/ He should be able to support the operation with COP data planning, ASR and MYR report. She/he should be able to develop different reports, dashboards, and statistics as and when required by the operation to support in effective planning and implementation. She/he should have good inter-personal and communication skills as she/he has to deal with multiple counterparts at various levels. She/he should be able to draft and develop SOPs on data management and registration for effective implementation of the activities with good strategy. She/he should be able to come up with innovating ideas on how to work together with different units on ensuring that information is well captured on different refugees’ interventions to ensure a better tracking, improved provision of assistance as well as evidence-based intervention.
To facilitate communication with the different field stakeholders including with authorities and refugees which is key to achieve the strategic objectives of the operation, it is desirable that the ODM Officer can understand and express himself/herself in French, Portuguese and/or Spanish language.
Required languages (expected Overall ability is at least B2 level):
Occupational Safety and Health Considerations:
To view occupational safety and health considerations for this duty station, please visit this link:
Nature of Position:
UNHCR Angola operation oversees assistance and protection programmes and their related activities in the Lovua refugees’ settlement and in the urban areas in Dundo and Luanda to meet the basic needs of Persons of concerns related to shelter, WASH, education, health, protection, GBV, and livelihoods. UNHCR Field office in Dundo, Angola, oversees assistance and protection programmes and their related activities in the Lovua Refugees settlement. The Representation Office in Luanda oversees one Field Office located in Dundo capital of Lunda Norte province.
The UNHCR Operation in Angola during last years started to disengage from emergency/assistance-oriented programming and gradually shifted into more core protection activities, community outreach, livelihoods, solutions, and advocacy. In Angola, in late 2022 there are some 56,000 persons we care for - refugees an asylum seeker with varying degrees of documentation, 80% representing the urban based caseload, and around 20% representing the Kasai caseload entirely located in Lunda Norte. Luanda remains the main urban setting for persons we care for in the Country.
The Angola operation is guided by the ‘’One Angola Approach’’ strategy in line with “leave no one behind’’ of 2030 Agenda for Sustainable Development Goals (SDGs) principle. Additionally, the operation is guided by the Bureau’s Strategic Direction and Priorities captured in the 2023-2024 multi-year plan. This is also complemented by the MYMP Protection and Solution Strategy (2020-2024) and the External Engagement Strategy (2020-2021).
Living and Working Conditions:
The incumbent will be based in Luanda, the capital city of Angola. Luanda is the largest city in Angola with approximately 2.5 million of inhabitants. Luanda is a family duty station category B. The city is considered security-stable, where staff members can rent apartments and/or houses with access to running water, electricity, internet, and cable TV. Most of the banks, markets, and hotels open from 8:00 to 15:00 for 6 days a week.
Some banks offer the possibility of opening accounts in foreign currencies. Within Luanda, health centers and hospitals are fully operational. Angola’s healthcare system is comprised of public and private services. In Luanda, most medical services are available, UNHCR currently does not have payment guarantee in place with any provider, upfront payment may be required. The quality of services rendered at the public hospitals is below international standards and recurrent shortages of basic medicines and supplies occur.
In response to COVID-19 pandemic, the government of Angola launched a program to prevent and control the spread of COVID-19. By the end of September 2022, 24.12 % of the target population had taken at least two doses of vaccine.
The use of a face mask (covering both nose and mouth) is required in healthy center/ hospitals, pharmacies, and some public areas.
The crime threat level in Luanda, like in many other large cities, is moderate. The burglaries in residences, robberies can occur at night in some parts of the city. A high level of vigilance and alertness is always required.
BA: Computer Science (Required), BA: Demography (Required), BA: Economics (Required), BA: Geography (Required), BA: Statistics (Required)
Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Organizational awareness, Planning & organizing, Teamwork & collaboration, Technological awareness
Add.2 to Bi-annual Compendium 2022 - Part B
This position requires Functional Clearance