By continuing to browse this site, you agree to our use of cookies. Read our privacy policy

Social & Behavior Change / Accountability to Affected Population Officer, NO-2, Lviv, Temporary Appointment (364 days), Position #123679 - Open to Ukrainian Nationals Only


  • Organization: UNICEF - United Nations Children’s Fund
  • Location: Lviv
  • Grade: Junior level - NO-B, National Professional Officer - Locally recruited position
  • Occupational Groups:
    • Education, Learning and Training
    • Monitoring and Evaluation
    • Population matters (trends and census)
    • Protection Officer (Refugee)
  • Closing Date: Closed

The SBC/AAP Officer manages the implementation of social and behaviour change (SBC) and accountability to affected populations (AAP) related projects and activities on the regional and local level in seven oblasts. The Officer is a member of the UNICEF’s Lviv Field Office team. The geographical area of responsibility (AoR) of the Lviv Field Office, including the SBC/AAP Officer, covers Lviv, Zakarpattia, Ivano-Frankivsk, Chernivtsi, Ternopil, Rivne and Volyn oblasts. The social and behaviour change (SBC) related activities and projects in this area of responsibility (AoR) can include but are not limited to community engagement and participation, awareness raising and communication campaigns, mobilization of local opinion and community leaders, content production and dissemination, social and behavioural research, etc. The accountability to affected populations (AAP) related activities and projects shall be focused on the launch and promotion of feedback mechanisms for beneficiaries to share their feedback, questions and concerns about aid, supplies and services provided by UNICEF and its partners. The Officer directly reports to the Chief Field Office in Lviv, as well as receives technical guidance from the Social and Behaviour Change Section, based in Kyiv.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, hope

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programmes, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.

How can you make a difference?

Summary of key functions/accountabilities of the post: 

1) Programme management, monitoring, and delivery of results in the area of Social and Behaviour Change

  • Design, plan and implement social and behaviour change (SBC) related projects and activities to promote positive behaviours and social norms, including through community engagement, online and face-to-face events; awareness raising, communication and behaviour change campaigns; liaison with and mobilization of opinion leaders; production and dissemination of digital content and print-out materials; media partnerships, etc.  
  • Provide support to the implementation of national or Ukraine-wide SBC projects, such as explosive ordnance risk education (EORE) programme, and dissemination of SBC information materials in the area of responsibility (AoR).  
  • Monitor and assess the impact of SBC project on achieving measurable behavioral and social change that results in the improvement of children’s rights and wellbeing in the area of responsibility (AoR).
  • Coordinate and contribute to the situation analysis of social, communication, cultural, economic, and political issues in the AoR. Collect and synthesize qualitative and quantitative information and data to ensure that SBC activities and projects and effective and evidence based.
  • Collect, assess, and organize information for budget planning and management of programme funds for SBC projects. Monitor and track the use of resources as planned and verify compliance with organizational guidelines, rules and regulations and standards of ethics and transparency.
  • Build and maintain partnerships with national and local civil society organizations, community groups, leaders and other critical partners in the community and civil society to advance positive social and behaviour change.

II. Programme management, monitoring, and delivery of results in the area of Accountability to Affected Populations (AAP)

  • Design and launch feedback and complaints mechanisms for people (beneficiaries) to share their feedback, questions and concerns about aid, supplies and services provided by UNICEF and its partners. 
  • Develop and foster adherence to the procedures to ensure that there is a two-way communication with beneficiaries and collected feedback and complaints are processed in a timely manner.
  • Coordinate with team members and other internal stakeholders to ensure that collected feedback and complaints are regularly used to improve the relevance and quality of aid, supplies and services provided by UNICEF and its partners.
  • Manage the promotion of feedback and complaints mechanisms through different communication tools and channels, including digital content and print-out materials, to increase awareness about them among different groups of beneficiaries.
  • Provide support to the design and administration of local referral mechanisms and coordinate both AAP and referral systems with other UN agencies, civil society organizations (CSO) and local partners.
  • Analyze the effectiveness of the existing feedback mechanisms to regularly improve their quality and usability as well as ensure that they are appropriate and relevant for every group of beneficiaries.  
  • Strengthen participation of children, young people, parents and caregivers, especially from most vulnerable groups, in the design of the SBC interventions and to contribute to improving the design of the social services supported by UNICEF

III. Innovation, knowledge management and capacity building

  • Institutionalize/share best practices and knowledge learned/products with global/local partners and stakeholders to build capacity of practitioners/users and disseminate products to key audiences including partners and donors.
  • Support the organization, administration and implementation of capacity building initiatives, including partnerships with training and academic institutions, to enhance the competencies of stakeholders in SBC and AAP planning, implementation, and evaluation in support of programmes/projects.
  • Contribute to the development and establishment of cross-sectoral programme goals, objectives, strategies, and results-based planning through research, analysis and reporting of child protection and other related information for development planning and priority and goal setting.
  • Prepare regular programme/project reports for management, donors and partners to keep them informed of programme progress.

To qualify as an advocate for every child you will have…

a) Education:

A university degree in one of the following fields is required: behavior science, sociology, anthropology, psychology, education, communication, journalism, public relations, or another relevant technical field.

b) Experience:

A minimum of two years of professional experience in one or more of the following areas is required: strategic communication, public advocacy, marketing, project management in civil society, local government, creative industries, IT, or another related area.

c) Language Requirements:

Fluency in English and Ukrainian is required. Knowledge of another official UN language is considered as an asset.

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are...

Core Competencies

  • Demonstrates Self Awareness and Ethical Awareness (1)
  • Works Collaboratively with others (1)
  • Builds and Maintains Partnerships (1)
  • Innovates and Embraces Change (1)
  • Thinks and Acts Strategically (1)
  • Drive to achieve impactful results (1)
  • Manages ambiguity and complexity (1)

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.
We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.


UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable women are encouraged to apply.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

This position is based in Lviv and the incumbent will be expected be work on-site. However, depending on the security conditions and advisory, s/he will be required to relocate within Ukraine.

This vacancy is now closed.
However, we have found similar vacancies for you: