Team Lead (Operations Support and Data Analytics)

OBJECTIVES OF THE PROGRAMME

The IOS Investigation Unit (INT), under the supervision of the Head of Investigations, manages and conducts assessments and investigations into allegations of misconduct, such as fraud, theft and embezzlement, corruption, abuse of privileges and immunities, sexual exploitation and sexual abuse, sexual harassment, workplace harassment and abuse of authority/abusive conduct, retaliation on whistleblowers, or other acts or omissions in conflict with the general obligations that involve WHO staff and other personnel. INT also investigates allegations of fraud and other financial irregularities committed by contractors, implementing partners, and other third parties, deemed to be detrimental to WHO. In addition, INT may undertake proactive investigations in high-risk areas that are susceptible to fraud, corruption and other wrongdoings. IOS conducts investigations in accordance with the Uniform Principles and Guidelines for Investigations endorsed by the 10th Conference of International Investigators, with the WHO Legal Framework for Addressing Non-Compliance with the United Nations Standards of Conduct, and with the IOS Investigation Guidelines, as relevant.

DESCRIPTION OF DUTIES

Under the overall supervision of the Head of Investigations, the primary role of the Team Lead, Operations Support & Data Analytics (OSDA) is to manage and supervise the work of the OSDA team and provide operational support to the investigation activities of IOS. The duties of the Team Lead, Operations Support & Data Analytics include the following:

(1) Intake: Manages the OSDA intake function, including, categorizing and prioritization of allegations; Directs and undertakes preliminary assessments of allegations to determine relevance and credibility; Proposes action to close cases or assign cases for investigation where appropriate; Produces high quality case assessments, closure and referral notes and other investigation documents.

(2) Quality assurance: Oversees and conducts quality review of investigation reports and other investigation documents to ensure high quality and legal sufficiency of all INT work products.

(3) Policy and reporting: Leads and undertakes policy development for the Investigation function to ensure compliance with best practices for the conduct of investigations; Provides legal and policy advice to investigators, as required, to ensure investigations conform with established regulatory frameworks; Provides periodic reports on the status and results of investigations (including reporting performance against key indicators), including case management statistics to internal and external stakeholders, as required.

(4) Digital forensic: Manages and supervises digital forensic services to assist investigations, including through collection, recovery, analysis and preservation of electronic evidence in accordance with applicable processes and procedures; Prepares detailed clear and concise forensic analysis reports in accordance with best industry practices.

(5) Coordination: Liaises with the Legal Counsel (LEG), the Compliance, Risk Management and Ethics Office (CRE), Human Resources (HRT) and other relevant offices at WHO in relation to case intake and/or referral of matters for consideration by other units (including on prevention, awareness and response activities); Liaises with the investigation divisions of other international organizations and with national anti-corruption and law enforcement agencies on methodology and quality assurance issues, as appropriate; Supports external quality assurance reviews, as required.

(6) Other tasks: Contributes to the ongoing development of professional practices within IOS; Participates in the implementation of the IOS learning and training development plan; Performs any other assignments or tasks as determined by the Head of Investigations and/or Director, IOS.

REQUIRED QUALIFICATIONS

Education

Essential: Advanced level university degree (Masters level or above) in law, investigation, management, finance, audit, or a directly related field relevant to the position.
Desirable: Formal professional training in a comprehensive range of investigation-related areas.

Experience

Essential: A minimum of 10 years of progressively responsible professional experience in conducting/managing complex administrative and/or forensic fraud investigations and/or policy development and conducting quality assurance reviews and assessments in the field of investigations. Demonstrated experience at the international level.
Desirable: Field experience in complex and challenging operating environments is desirable as is experience in the UN or other international organizations.

Skills

- Strong technical skill and knowledge in operations support and data analytics and how it relates to investigations.

- Ability to listen, adapt, persuade and transform.

- Ability to get things done.

- Building and sharing knowledge.

- Actively builds deep knowledge in one or more areas.

- Makes valuable practice contributions.

- Applies existing knowledge to work.

- Provides advice and support to others.

- Participates in team-based activities.

- Strong skills in building team morale and consensus.

- Skills in relationship management, builds strong client relationships.

- Ability to focus on client results and impacts.

- Anticipation of evolving client needs.

- Manages conflict and stress.

- Task Management skills: Produces timely, quality outputs. Exercises sound judgment/analysis. Develops creative solutions. Ability to handle multiple tasks.

- Learning: Provides constructive coaching and feedback.

- Professional: Demonstrates ability to perform in accordance with relevant professional standards for administrative investigations.

- Demonstrates ability to use and apply the following technical processes of aides, in order to improve the efficiency and effectiveness of IOS services: Microsoft Office Suite; Investigation software (case management /information management systems environments); Familiarity with forensic tools and analysis techniques.

- Knowledge of intergovernmental governing processes; Strong knowledge of UN system policies, rules, regulations and procedures is highly desirable.

WHO Competencies

Teamwork
Respecting and promoting individual and cultural differences
Communication
Ensuring the effective use of resources
Producing results
Creating an empowering and motivating environment

Use of Language Skills

Essential: Expert knowledge of English.
Desirable: Intermediate knowledge of French. Intermediate knowledge of another UN language.

REMUNERATION

WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 90,664 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 6218 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level

• Only candidates under serious consideration will be contacted.

• A written test may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• Staff members in other duty stations are encouraged to apply.

• For information on WHO's operations please visit: http://www.who.int.

• WHO is committed to workforce diversity.

• WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• WHO has a mobility policy which can be found at the following link: http://www.who.int/employment/en/. Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.

• Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.