ICT Assistant
Tegucigalpa
- Organization: UNDP - United Nations Development Programme
- Location: Tegucigalpa
- Grade: Administrative support - Administrative Services and Support - Generally no need for Higher Education
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Occupational Groups:
- Administrative support
- Information Technology and Computer Science
- Closing Date: Closed
Functions / Key Results Expected
Summary of Key Functions:
- Implementation of ICT management systems and strategies
- Effective functioning of the CO hardware and software packages
- Support to networks administration
- Provision of administrative support
- Facilitation of knowledge building and knowledge sharing
Core related activities:
Supports implementation of ICT management systems and strategies, focusing on achievement of the following results:
- Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
- Provision of inputs to the CO administrative business processes mapping and implementation of the internal standard operating procedures (SOPs).
- Provision of inputs to preparation of results-oriented workplans.
- Administer and guarantee the proper functioning of the OHCHR’s installed network.
Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:
- Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
- Assistance in the installation of commercial and in-house developed software and related upgrades
- Assistance in upgrading patch and anti-virus programs on a timely basis.
- Monitoring of file server traffic, usage and performance on a frequent and regular basis.
- Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention.
Supports networks administration, focusing on achievement of the following results:
- Assistance in trouble-shooting and monitoring of network problems.
- Response to user needs and questions regarding network access.
- Assistance in backup and restoration procedures for local drives.
- Maintenance of backup logs. Assistance to organization of off-site storage of backups.
Provides administrative support, focusing on achievement of the following results:
- Maintenance of an up-to-date inventory of software and hardware.
- Maintenance of a library of ICT related reference materials.
- Maintenance of the inventory and stock of supplies and spare parts.
- Maintenance of the filing system ensuring safekeeping of confidential materials.
- Extraction of data from various sources.
- Research and retrieval of data from internal and external sources
- Preparation of statistical charts, tables and reports as required.
- Provision of ICT support to key events.
- Perform other duties as required or assigned.
- Assist in other related tasks necessary for the completion of the objectives and the general mandate of the OHCHR-Honduras.
Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:
- Participation and assistance in the organization of training for the CO staff on ICT issues.
- Sound contributions to knowledge networks and communities of practice.
Impact of Results
Contributes to the smooth functioning of the Country Office at technological level.
Competencies and Critical Success Factors
PROFESSIONALIMS
- Analytical skills;
- Solid knowledge in systems design and development, management, implementation and maintenance of information systems;
- Technology tools and systems;
- Experience in developing and administration application systems, and thorough knowledge of organization’s information infrastructure and IT strategy as it relates to user unit(s);
- Demonstrates professional competence of subject matter.
TECHNOLOGICAL AWARENESS
- Fully proficient computer skills and use of Information Technology and common computer applications such as word processing, internal databases, Internet tools, and Internet for facilitating daily office operations;
- Broad knowledge of the various information, communications and technologies.
COMMUNICATION
- Ability to express ideas clearly, concisely and persuasively, including ability to defend and explain difficult issues
TEAMWORK
- Ability to establish and maintain effective working relationships in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity.
PLANNING, ORGANIZING AND MULTI-TASKING
- Develops clear goals that are consistent with agreed strategies;
- Identifies priority activities and assignments;
- Adjusts priorities as required;
- Allocates appropriate amount of time and resources for completing work;
- Foresees risks and allows for contingencies when planning;
- Monitors and adjusts plans and actions as necessary;
- Uses time efficiently.
Recruitment Qualifications
Education:
Secondary education with relevant certifications in hardware and software management and application.
University Degree in Computer Science would be desirable.
Experience:
4 years of relevant working experience, including network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications. Previous experience with United Nations or an international organization is an asset.
Language Requirements:
Fluency in Spanish (written and oral) is required and knowledge of English (written and oral) is desirable.
Other desirable skills
Capacity to analyze problematic situations to contribute with solutions and formulate recommendations and of adaptation and work under conditions of pressure.
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