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This is a home-based assignment.
Organizational Setting
The Department of Management (MT) provides a 'platform of services' that serves as a foundation for the successful delivery of the IAEA's scientific and technical programmes. Its mission statement is as follows\: "MT is a partner and a business enabler that champions change and efficiency, leveraging a common purpose". Thus, among other support activities, it assists a scientific manager in recruiting the right expert, helps a technical officer coordinate the purchase of radiation equipment, and ensures that all Board documents are translated and distributed on a timely basis to Member States.
The Division of Information Technology provides support to the IAEA in the field of information and communication technology (ICT), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA's ICT infrastructure comprises state of the art hardware and software platforms in a partially decentralized environment. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and Prince2 (Projects in a Controlled Environment) best practices.
The IAEA's Enterprise Resource Planning (ERP) system, known as the Agency-wide Information System for Programme Support (AIPS), was implemented in a multi-phased phased approach beginning in 2011 and completing in 2017. AIPS provides a single, fully-integrated solution that standardizes and improves efficiency of business processes by leveraging the Oracle ERP suite of products. AIPS encompasses 8 business domains\: finance, procurement, programme and project management, planning and budgeting, human resources and payroll, contacts, travel and events management. The AIPS Management Section (AMS) within the Division of Information Technology manages the operations, maintenance, improvements, and sup
port for the AIPS system in collaboration with business process owners. The AMS Section consists of approximately 20 staff members and is led by a Section Head, who reports to the Director of Information Technology/CIO.
Main Purpose
The Consultant will design and build the RICEFW components, coordinating with clients and providing solutions for incidents and application service requests in the area of AIPS Plateau4 projects (Travel & Events Management).
Functions / Key Results Expected
1. Provide technical advice on issues arising out of integrations and interfaces with other AIPS applications as well as with third party applications.
2. Provide technical support to service requests related to operations and implemented changes.
3. Plan and execute the test activities for these RICEFW components, in cooperation with key users, ensuring debugging and adequacy of the technical infrastructure, as well as data accuracy.
4. Provide technical advice to functional consultants and IEA staff in developing the functional specifications for the identified extensions and prepare technical documents for all the custom components work undertaken.
5. Test the technical components and help in identifying and fixing the bugs to ensure the objects developed meet the business needs and facilitate the business sign off after successful testing.
Qualifications and Experience
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Accredited certification in Project Management such as PMP or PRINCE2 is an asset (desirable).
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Minimum three years of progressively responsible experience in post go-live support (troubleshoot complex issues, test system patches, and conduct regression tests for an enterprise scale solution Oracle E-Business Suite, of which at least 3 years of experience working with custom development using ADF, OAF and workflow technologies.
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Strong knowledge in Oracle technologies in trouble shooting the custom applications and integrations, specially PLSQL Developer.
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Strong knowledge in technical architecture and security.
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Understanding of Oracle Applications open interfaces and APIs.
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Good business knowledge in Travel and Meetings domain, with good understanding of the requirements in the international public sector.
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Ability to promote knowledge management initiatives, particularly through cultivating a culture of information and knowledge sharing.
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Experience working with and managing contractor resources including offshore resources.
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Familiarity with ITIL is an asset.
Remuneration
The remuneration for this consultancy is a daily fee of up to a maximum of € 185, based on qualifications and experience. In case duty travel is required within the assignment, a daily subsistence allowance (DSA) and travel costs are provided. Health coverage and pension fund are the responsibility of the incumbent.
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