ICT Senior Associate

Kyiv

Organization: UNOPS - United Nations Office for Project Services
Location: Kyiv
Grade: Administrative support - LICA-7, Local Individual Contractors Agreement
Occupational Groups:
- Administrative support
- Information Technology and Computer Science
Closing Date: Closed

Background Information - Job-specific

Background:

The United Nations Office for Project Services (UNOPS) is an operational arm of the United Nations, supporting the successful implementation of its partners' peacebuilding, humanitarian and development projects around the world. UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness and sustainability of peace building, humanitarian and development projects. Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.

Background Information - Job-specific

Local Context: With presence and experience in Ukraine since 2016, UNOPS has provided, on behalf of the Government and people of Ukraine, project management and procurement services to support the national reform and sustainable development agenda, take environmental and climate action, strengthen the rule of law, improve energy and healthcare solutions, as well as address economic and governance institutional weaknesses.
The invasion of Ukraine in February 2022 has led to a severe and highly complex humanitarian emergency with a global impact not witnessed in Europe for over 70 years. The international response to the Ukraine crisis has been significant, with exceptional support being provided by many donor countries and organizations. UNOPS, with its ability to add considerable value in its core mandated areas of infrastructure, procurement, and project management services, is part of the response to the ongoing emergency and is augmenting its capacity to be able to provide robust and timely support over the long term, through the recovery and eventual reconstruction phases. Recognising the enormity and complexity of the challenges ahead, UNOPS is establishing a dedicated Ukraine Country Office (based in Kyiv), from where UNOPS’ operations will, with the support of the UNOPS ECR Regional Office (based in Geneva) and UNOPS’ HQ (Copenhagen), be planned, resourced, implemented, managed and controlled in the months and years ahead.

Under the direct supervision of the Head of Support Services, and technical guidance of the ICT colleagues in HQ, the ICT Senior Associate is responsible for efficient and effective ICT management and support to the operations in a given geography. In the discharge of her/his duties, the ICT Senior Associate liaises with UNOPS programme support colleagues, in order to ensure best support.

Functional Responsibilities

This is a local position, it is therefore open to Nationals of Ukraine and to individuals who have a valid residence/work permit.

Summary of the functions:

ICT client services, management and administration
Network administration
Team Management
Knowledge building and knowledge sharing

1. ICT client services, management and administration

Ensures efficient and effective ICT client services, management and administration, focusing on achievement of the following results:
Implementation of ICT and operational strategies compliant with UNOPS rules, regulations, policies and framework.
Information technology and systems planning exercises undertaken in the Business Unit, and representing the Business Unit in those undertaken throughout UNOPS.
Provision of fast, friendly, and effective user support
Participation in the development of ICT standards and strategies.
Maintenance of inventory of all computer, telecommunication equipment, I/O devices and software existent in the Business Unit ensuring compliance with registration and upgrades.
Interaction with HQ and ICT personnel from other UN agencies in the area to share and exchange information and expertise on applications and tools.
Effective functioning (installation, operation and maintenance) of all UNOPS hardware equipment and acquisition of hardware supplies.
Supervision of information and communication services of the Business Unit and managed projects
Effective advice on all project implementation activities involving ICT; the hardware and software procurement process; and establishment and maintenance of a roster of potential suppliers.
Active networking with clients, addressing and improving common areas of concern.
Provision of consulting services, ICT audit inspections and/or facilitation of selection/deployment of software to projects, seeking technical advice and support from HQ ICT personnel, as required.
Liaison with UNOPS Headquarters, and other relevant units, to determine hardware and software requirements.
UNOPS' liaison with the local UN partner agencies on issues relating to UNOPS ICT.

2. Network administration

Ensure efficient network administration, focusing on achievement of the following results:
Maintenance of network and internet connectivity to ensure stable operation, availability of bandwidth, and reliable connection to the internet and HQ based systems.
Valid hardware maintenance agreements, to ensure timely resolution of hardware failures.
A stable and responsive network environment based on daily monitoring of the network connection.
Ensure confidentiality, integrity and availability of UNOPS ICT systems and UNOPS information assets.
Monitor and maintain proper backups of UNOPS data. Maintenance of measures in place for business continuity and disaster recovery processes and procedures Maintenance of video conference and telephony operations

3. Team Management

Facilitates the engagement and provision of high quality results and services of the team supervised through effective work planning, performance management, coaching, and promotion of learning and development.
Provides oversight, ensuring compliance by team members with existing policies and best practices.

4. Knowledge building and knowledge sharing

Training and guidance to users in efficient and secure use of ICT systems and services
Advice to management, clients and colleagues on subject matter expertise
Synthesis and dissemination of best practices to internal collaborators and networks

Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education/Experience/Language requirements

A. Education

Completion of Secondary education is required.

University Degree, preferably in information sciences, computer sciences or engineering, is desirable and can substitute for some years of experience.

B. Work experience

A minimum of 7 years of progressively responsible experience in the field of information technology and/or telecommunications and systems, preferably in an international environment is required.

Experience in the usage of computers and office software packages (e.g. Google Suite) is required.

Experience in management of Active Directory, Windows servers, and network infrastructure is desirable.

C. Language Requirements

Fluency in English and Ukrainian is required.

Contract type, level and duration

This is a local position, it is therefore open to Nationals of Ukraine and to individuals who have a valid residence/work permit.

Contract type: Ongoing ICA
Contract level: Local ICA Generalist - LICA7 (ICS7)
Contract duration: Open-ended subject to organizational requirements, availability of funds and/or to
satisfactory performance

For more details about the ICA contractual modality, please follow this link:
https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

Additional Information

Please note that UNOPS does not accept unsolicited resumes.
Applications received after the closing date will not be considered.
Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions

For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.
All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.