Resettlement Caseworker

Job Overview:  

The caseworker is clients’ main point of contact on the resettlement team clients and provides direct Reception and Placement (RP) services to newly arrived refugees and Special Immigrant Visa-holders (SIVs), and parolee families in accordance with the IRC’s Cooperative Agreement with U.S. Department of State. With assistance from case specialists, they will ensure that each client is provided core services from airport pick-up to 90 days after arrival and that clients are provided referrals to other IRC programming as needed. 

Major Responsibilities:

• Welcoming assigned clients at airport.
• Collaborate with clients’ US based ties to coordinate welcoming families. 
• Providing direct core services as per donor guidelines in the Cooperative Agreements.
  • • This includes gathering documents; coordinating medical appointments; scheduling SSA, DSHS, etc. appointments; regular communication with clients to address general resettlement concerns; communicating with entire resettlement team to ensure core services are met
• Coordinate specialized service provision with other resettlement staff such as housing specialists, cultural orientation providers, job training and employment staff, among others.
• Using Integra system to record expenditures on behalf of assigned clients
• Using ETO case management software to write case notes and monitor clients’ progress
• Provide trauma-informed services to all RP families.
• Attend team and office meetings, participate in collective team and office efforts, comply with all IRC and local office policies and practices.
• Other duties as assigned.

Job Requirements:

• Bachelor’s degree in social work or relevant field or equivalent experience
• Lived experience as a refugee or immigrant is preferred
• In lieu of lived experience, experience working with refugees and/or immigrants; cross-cultural or overseas experience accepted
• English proficiency, both spoken and written, and professional proficiency in relevant languages (e.g. Dari, Pashto, Swahili, Kinyarwanda, Tigrinya, Arabic, Ukrainian, Russian) preferred
• Strong organizational and time-management skills; proven ability to prioritize and deliver on time
• Familiarity with Microsoft Office Suite programs

• Excellent verbal and written communication skills
• Valid driver’s license, reliable vehicle with current insurance and ability to travel regularly

Preferred experience & skills:

• 2+ years of experience providing case management, especially to newcomers to the United States
• Ability to manage and work through change in a proactive and positive manner.
• Ability to work both independently and in a dynamic team structure
• General understanding of challenges faced by refugees in the United States
• Knowledge of federal, state, municipal public benefits, and application procedures
• Familiarity with electronic client management platforms
• Highly proficient in Microsoft Office suite, Box, PowerBI
• Demonstrated ability to work effectively with stakeholders at all levels

Working Environment:  Standard, professional office environment; in-person and remote work required, including work in with clients in the community. Applicant must have access to a reliable, private vehicle and insurance that can be used for work. Mileage used for work will be reimbursed.  

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position. 

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity.  We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.  

Equal Opportunity Employer: IRC is an equal opportunity employer and we value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct.  These are Integrity, Service, and Accountability.  In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles. 

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