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Elderly Community Resource Specialist

San José

  • Organization: IRC - International Rescue Committee
  • Location: San José
  • Grade: Mid level - Mid level
  • Occupational Groups:
    • Social Affairs
    • Civil Society and Local governance
  • Closing Date:

IRC Background:  The mission of the International Rescue Committee (IRC) is to help people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. Founded in 1933, the IRC has a presence in over 40 countries and 24 offices in the United States; the IRC leads the way from harm to home. The San Jose IRC office serves approximately 500 asylees, refugees, SIV’s and Victims of Human Trafficking annually and provides them with a fresh start and opportunities to use their greatest resources—their motivation, their skills and their experiences—to become independent and self-sufficient new Americans.

Job Overview: Under the supervision of the Employment Program Coordinator, the Elderly Community Resource Specialist will provide assistance to elderly (60+ year old) APAs, UHPs, Asylees, and other qualified immigrants to ensure the best possible initial services experience and comprehensive access to community resources. These services will improve the quality of life for elderly low-income immigrants in Santa Clara and surrounding counties by ensuring that, in the short-term, they meet their basic needs and build financial stability, allowing long-term attainment of self-sufficiency. The Specialist will develop initial service and/or self-sufficiency plans to match individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources based on client eligibility.

Major Responsibilities:

  • Screen for and identify benefits eligibility for clients based on their immigration status, income levels, and length of time in the US, and successfully enroll clients in identified public benefits.
  • Provide individualized and group orientations and support clients through social service referrals, medical access, English language class referrals, and advocacy services through assessment and evaluation of each client’s distinct needs.
  • Provide clients with information and day of support at elderly (60+ yo) events in Santa Clara County such as Senior Day and/or Citizenship Day.
  • Independently develop reasonable initial service and/or self-sufficiency plans and timelines for each client and manage client expectations.
  • Ensure that clients are provided with the basic tools necessary to meet their established short-term goals and objectives.
  • Assess and monitor client progress at regular intervals to ensure progress on goals is made, designated resources are maximized, and modify initial services plans and other case file documents as required.
  • Ensure compliance with case file management and reporting requirements, including timely data entry in databases.
  • Maintain case file documentation to conform to contract requirements as well as to reflect the needs of the individual client, including the maintenance of clear and concise case notes.
  • Provide outreach to community partners including healthcare providers, law enforcement, educational institutions, non-profit organizations, and other social service agencies in Santa Clara County.
  • Travel regularly throughout the service delivery area (home visits, agency visits, service provider visits, etc).
  • Participate in all program meetings, staff development activities, and fully engage as a member of the team.
  • Align with all policies, procedures, and protocols of the agency.
  • Other related duties as assigned.

Job Requirements:                                    

  • Undergraduate degree; ideally in Social Work or an equivalent field of study.  Comparable related work experience may be substituted.
  • Demonstrated success working and communicating effectively in a multi-cultural environment.
  • Proven ability to contribute both independently and as a key team member.
  • Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook).
  • Proficiency in Dari, Farsi, Pashto, or Spanish preferred.
  • Excellent communication skills, with fluency in written and spoken English. 
  • Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area.

Key Working Relationships:

  • Position Reports to: Employment Program Manager
  • Position Directly Supervises: N/A
  • Other Contacts:
    • Internal: Specialist will develop working relationships with internal direct service staff to support the achievement of client goals. This includes Employment Programs, Resettlement Programs, etc.
    • External: Specialist will develop working relationships with Santa Clara County and community organizations to support client needs.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions.  All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity.  We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal. 

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits.  In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. 


We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.