Senior Manager, Asylum Seeker Case Management Program

Job Overview: The IRC in NY is seeking a candidate to lead an exciting and groundbreaking program for asylum seekers in the New York City area through a pilot program funded by the US Department of Homeland Security (DHS) with oversight by the DHS Office for Civil Rights and Civil Liberties (CRCL). This new initiative – the Case Management Pilot Program (CMPP) – will provide case management and associated services and meaningful links to legal assistance to non-detained non-US citizens in immigration removal proceedings and could have national implications for the treatment of asylum seekers and others facing removal in the US. The goal of the program is to ensure that noncitizens in immigration removal proceedings in the US have access to voluntary, supportive comprehensive case management services, access to legal assistance, and are provided with referrals for community social services such as job training and mental health, and psychosocial support (MHPSS). IRC in NY is leading a consortium of partners in New York City on this program which presents a unique opportunity to demonstrate the effectiveness of voluntary case management for noncitizens in immigration proceedings as an alternative to immigration detention. This position will report to the IRC in NY Deputy Director.

Major Responsibilities:

Programmatic Leadership

• Provide leadership and oversight for IRC NY’s Case Management Pilot Program (CMPP) for asylum seekers and others in removal proceedings. Services under this program will include, among others: mental health screening; human trafficking screening; legal orientation; cultural orientation; flexible funds assistance; connections to social services, which include job training and mental health and psychosocial support (MHPSS); and departure planning and reintegration services for individuals returning to their home countries.
• Oversee partnerships and subgrants to consortium partner organizations. Develop frameworks to ensure effective collaboration and communication among partners.

• Ensure compliance with all contractual & reporting requirements, achieve required outcomes, provide quality services, and meet the needs of core stakeholders.
• Represent the IRC NY and consortium partners in forums and working groups both locally and nationally with government and nongovernmental stakeholders.
• Collaborate with an array of IRC internal stakeholders, including technical advisors, policy & advocacy colleagues, and fundraising teams.
• Collaborate with IRC NY leadership on related initiatives, such as efforts to support NYC in its response to asylum seekers recently arriving from the US southern border.

People Management

• Manage a team in accordance with IRC’s People Manager Standards. Formally evaluate team and individual performance to ensure objectives have been met.
• Recruit, train, and provide ongoing support to staff in all aspects of the program and their responsibilities, including ensuring quality and meeting program deliverables.
• Promote staff participation in IRC and local networking and learning opportunities.
• Develop and maintain strategic community partnerships with other service providers, government agencies, and additional key stakeholders.

Resource & Partnership Management

• Effectively manage the development of all service contracts, their implementation, compliance, and completion.
• Develop program budgets in collaboration with Deputy Director, Finance, and Resource Development teams. Oversee program budgets and manage expenses to ensure costs are maintained within allocated budgets.
• Ensure accurate and timely reporting of services and programmatic data to donors and all relevant parties.
• Oversee subgrant partnerships with other local community organizations.
• Serve as program team point person for collaboration and correspondence with external stakeholders including partner agencies and service providers
• Collaborate with Executive Director and IRC communication staff on media initiatives, including coordinating media visit and participating in media interviews.
• Other duties as assigned.
  
  

Key Working Relationships:

• Position reports to: Deputy Director, IRC NY
• Position directly supervises:  Casework Supervisor, Monitoring, Evaluation, and Partnerships Supervisor, and Intake Specialist.  
• Other internal and/or external contacts:  CMPP National Board; CMPP subawardee organizations; Technical Advisors from the Safety & Wellness and Asylum & Immigration Legal Services Technical Units; Policy & Advocacy; Communications; Development; and a range of local US government, NYC, and nonprofit stakeholders and coalition partners

Education: Bachelor’s Degree required; preferably in Migration Studies, International Development or Relations, Social Work, Legal Studies, Political Science, or other related field, Master’s Degree preferred.

Work Experience:

• Minimum of five years’ experience managing complex programs including staff management, program development, monitoring and evaluation, and advocacy experience.
• At least 5-7 years of progressive professional and leadership experience, preferably related to immigrant rights and services for asylum seekers.
• Strong understanding of the U.S. asylum and immigration system and strong grasp of the US immigration policy landscape including the roles of key US government departments and stakeholders.
• Experience liaising with US immigration agencies, including US Immigration & Customs Enforcement (ICE), the DHS Office of Civil Rights & Civil Liberties (CRCL), and/or the Executive Office for Immigration Review (EOIR) strongly preferred.
• Extensive experience working with institutional donors, including during the contracting and award management process.
• Proven experience in program development, compliance and applying strategic thinking and analysis to simultaneously manage multiple projects in complex, fast-paced environments.

Demonstrated Skills & Competencies:

• Strong analytical, training, oral and written communication skills.
• Solid diplomacy, relationship building and networking skills; ability to effectively manage internal and external relationships, including community and high-level stakeholders and donors
• Previous financial management experience, including proven effective management of budgets
• Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality.  Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
• Excellent interpersonal skills: ability to work successfully in cross-cultural environment
• Solid organizational skills with ability to multi-task, set priorities, manage time, and meet deadlines. Flexibility and ability to work well under pressure is essential.

Working Environment:

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions.  All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity.  We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal. 

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits.  In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. 

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

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