Website Management Specialist (Part time 50%)- Home based

Remote | Geneva

Organization: UNDP - United Nations Development Programme
Location: Remote | Geneva
Grade: Level not specified - Level not specified
Occupational Groups:
Closing Date: Closed

Background

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

The United Nations Development Programme (UNDP) is the knowledge frontier organization for sustainable development in the UN Development System and serves as the integrator for collective action to realize the Sustainable Development Goals (SDGs). UNDP invests in the Global Policy Network (GPN), a network of field-based and global technical expertise across a wide range of knowledge domains and in support of the signature solutions and organizational capabilities envisioned in the Strategic Plan. Within the GPN, the Bureau for Policy and Programme Support (BPPS) has the responsibility for developing all relevant policies and guidance to support the results of UNDP's Strategic Plan. BPPS works closely with UNDP's Crisis Bureau (CB) to support emergency and crisis response. BPPS ensures that issues of risk are fully integrated into UNDP's development programmes.

The 2030 Agenda for SDGs and the pledge to leave no one behind reflect the interconnectedness of health and sustainable development, including widening economic and social inequalities, the climate crisis, rapid urbanization, the continuing burden of HIV and other infectious diseases (e.g., malaria, tuberculosis), the growing burden of non-communicable diseases and the emergence of health threats. The scope and scale of delivering health and well-being for all demands innovative partnerships and financing. As affirmed in the Political Declaration of the 2019 High-Level Meeting on Universal Health Coverage (UHC), the Global Fund to Fight AIDS, Tuberculosis and Malaria (Global Fund), Gavi, the Vaccine Alliance (Gavi) and others are critical partners for delivering on the health-related goals of the 2030 Agenda. Stronger Collaboration, Better Health: Global Action Plan for Healthy Lives and Well-being for All outlines how a dozen multilateral health, development and humanitarian agencies, including UNDP, the Global Fund, Gavi and others will collaborate to be more efficient and effective in supporting countries to deliver UHC and achieve the health-related SDG targets.

UNDP’s partnership with the Global Fund, in line with UNDP’s HIV, Health and Development Strategy 2022-2025: Connecting the Dots, makes a vital contribution to UNDP’s Strategic Plan 2022-2025, the 2030 Agenda for Sustainable Development, the SDGs and the pledge to leave no one behind.

As a long-standing partner of the Global Fund, UNDP’s value proposition lies in providing an integrated package of development solutions to strengthen institutions to deliver health services drawing on policy and technical support from other UNDP business units (e.g., data, digital, environment, climate). Through its contributions as interim Principal Recipient (PR) and provider of technical assistance to Global Fund grants in 53 countries since 2003, UNDP’s provision of integrated policy, implementation and capacity development support to countries has yielded significant health and development results in challenging operating environments. The portfolio is managed within UNDP’s Enterprise Risk Management Framework and the Risk Review Action Plan (RRAP) approved by UNDP’s Organizational Performance Group (OPG).

Based on demand from Country Offices, and building on the relationships, expertise, systems, partnerships, including across the UN family, and comparative advantage established through the Global Fund partnership, the GPN/BPPS/Global Fund Partnership/Health Implementation Support Team (GF/HIST, Global Fund Partnership Team) is providing support to Country Offices through three overarching modalities: 1) the Global Fund portfolio, 2) health system strengthening and 3) other health implementation support beyond the Global Fund, including Gavi, The Vaccine Alliance (Gavi), UNITAID and Smart Facilities. The GF/HIST provides its support through a country team approach to strengthen and integrate the different functional capacities (e.g., capacity development, finance, monitoring and evaluation, procurement and supply management, programme, Sub-recipient management), leveraging technical and policy support from the HIV, Health and Development (HHD) Group, other GPN teams and Regional and Central Bureaus. The GF/HIST has a Senior Management Group for the coordination and management of the portfolio, and the portfolio is reviewed annually by the OPG.

Duties and Responsibilities

Knowledge management is a core element of this work, including efforts to capture, facilitate the exchange of, and translate lessons and experiences into practical guidance for Country Offices. As part of this support, GFHIST manages several web-based platforms to share up-to-date guidance and resources for UNDP and partners’ health implementation and health systems strengthening activities. These include: the 1) Global Fund/Health Implementation Guidance Manual (Manual); 2) Capacity Development for Health website (CD website); and 3) Procurement and Supply Chain Management (PSM) eLearning platform.

GFHIST is seeking a Web Developer to provide technical support to the management and further enhancement of its core web platforms and tools for knowledge management, learning, and programme management. These include the following two (2) websites:

The UNDP-Global Fund Health Implementation Guidance Implementation Manual provides guidance on key aspects of Global Fund project implementation throughout the life of a grant, such as translating relevant lessons learnt from UNDP’s partnership with the Global Fund into practice pointers, providing clear links to the appropriate UNDP Programme and Operations Policies and Procedures (POPP) for each step of project implementation, and providing clear links to the appropriate Global Fund policies and procedures for each step of project implementation. Starting 2022, the Manual is being migrated to a new platform. The UNDP Capacity Development: Resilient and Sustainable Systems for Health website (CD Website) provides extensive information about capacity development for health including step-by-step guidance, best practices, examples, case studies and stories; relevant resources and links; and templates and tools. It is a complementary resource to the Manual, with a scope that goes beyond the capacity development processes specific to the implementation of Global Fund programmes. In 2021, the website has been redesigned and migrated to a new platform.

The two (2) websites are managed by the GFHIST Knowledge Management Analyst, with content inputs from GFHIST thematic focal points and other sources including HHD Group, COs etc. GFHIST requires a Website Management Expert to support troubleshooting and technical updates, in addition to supporting optimization, such as improvements to design, back-end functionalities, end-user experience and engagement, and new features.

Additionally, the GFHIST maintains an online Procurement Supply Management (PSM) training for UNDP staff and national partners. As part of this assignment, the Expert will support the hosting, maintenance, user management, platform management and marketing of the new PSM Online eLearning platform. S/he will also support the identification and migration of the eLearning site from its current host to an alternative hosting platform,

Scope of Work

Manual and CD Website development and management

Monitor the roll-out of and make any necessary adjustments to the Manual and CD Website to ensure optimal functioning, design, and user experience on the new platform, as well as user-friendly back-end functionality.
Provide ongoing troubleshooting assistance and oversight of the technical aspects of the CD Website and Manual, such as software updates, resolving broken links and errors, etc.
Support the Knowledge Management Analyst in the uploading, formatting, and quality assurance of the dynamic content across the two sites, where relevant.
Under the guidance of the Knowledge Management Analyst and based on emerging needs, recommend and implement site improvements and new features on both sites to optimize their utility as relevant.
Support analysis of user statistics/site engagement and trends to inform further updates and enhancements.

PSM eLearning platform migration and management

Provide support to 1) Carry out the migration and setting up a new server for the PSM e-Learning platform; and 2) Manage the maintenance of the platform, administration of the users and support to content owners and stakeholders. This includes:

Analyse, identify and acquire a new hosting platform, and configure and test the other necessary tools on the server.
Coordinate with the previous supplier to facilitate the transition and support the PSM team in its oversight of the current supplier until the migration is completed.
Support the Knowledge Management Analyst in the uploading, formatting, and quality assurance of the dynamic content on the platform, where relevant.
Provide ongoing troubleshooting assistance and oversight of the technical aspects of the PSM eLearning platform, such as software updates, resolving broken links and errors, etc.
Under the guidance of the Knowledge Management Analyst and based on emerging needs, recommend and implement site improvements and new features on the platform to optimize their utility as relevant.
Support analysis of user statistics/site engagement and trends to inform further updates and enhancements.

Knowledge management tools and products support

Support the development and dissemination of knowledge products by creating visuals and infographics, as needed.
Provide support to projects related to data visualization, dashboards, information management tools, or other types of web-based platforms, on request.
Based on need, support relevant GFHIST focal points to identify new opportunities or platforms to make use of existing data to support decision making, advocacy, and programme management.

Institutional Arrangement

The Website Management Expert will report to the GFHIST Knowledge Management Analyst, who serves as the site coordinator for the Manual and CD Website and a liaison for other digital projects.

Competencies

Expected Demonstration of Competencies

Core

Achieve Results:

LEVEL 3: Set and align challenging, achievable objectives for multiple projects, have lasting impact

Think Innovatively:

LEVEL 3: Proactively mitigate potential risks, develop new ideas to solve complex problems

Learn Continuously

LEVEL 3: Create and act on opportunities to expand horizons, diversify experiences

Adapt with Agility

LEVEL 3: Proactively initiate and champion change, manage multiple competing demands

Act with Determination

LEVEL 3: Think beyond immediate task/barriers and take action to achieve greater results

Engage and Partner

LEVEL 3: Political savvy, navigate complex landscape, champion inter-agency collaboration

Enable Diversity and Inclusion

LEVEL 3: Appreciate benefits of diverse workforce and champion inclusivity

Cross-Functional & Technical competencies

*Thematic Area*	*Name*	*Definition*
Business Direction and Strategy	Strategic Thinking	Ability to develop effective strategies and prioritized plans in line with UNDP’s objectives, based on the systemic analysis of challenges, potential risks and opportunities; linking the vision to reality on the ground, and creating tangible solutions
Business Direction and Strategy	System Thinking	Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system
Business Management	Human-centered Design	Ability to develop solutions to problems by involving the human perspective in all steps of the problem-solving process
Business Management	Project Management	Ability to plan, organize, prioritize and control resources, procedures and protocols to achieve specific goals
Digital and Innovation	Tech Literacy	Ability to apply new digital tools or adapt their original use to create new insights, fresh perspectives or develop solutions. Understand the potential as well as the limitations of certain technological developments; being able to identify how technology can add value when it's used as a "means to an end".
Communications	Web production and development	Ability to design, code, develop and create a website or web page
Communications	Graphic design	Ability to communicate visually and create appealing UNDP graphic products

Required Skills and Experience

Min. Academic Education		Master’s degree in ICT, Computer Science, Web Design, or equivalent.
Min. years of relevant Work experience		A minimum of 5 years of experience in developing and maintaining web systems, database server infrastructure or equivalent.
Required skills and competencies		Experience creating technical proposals for website and ICT development.
		Experience in managing website content
		Knowledge and a proficient user of Microsoft Office productivity tools (e.g SharePoint and Power BI)
Desired skills and competencies		Experience working with and developing open-source CMS and database-driven websites.
		Experience creating tools for data visualization, mapping, and interactive digital platforms for knowledge management.
		Previous experience with UNDP or UN agency.
		Analyzing user analytics and other webmaster tools
		Experience working with diverse teams with different technical capacities . Familiar with Global Fund information management and resources
Required Language(s) (at working level)		Fluency in English;
		Good knowledge of a second UN language is an asset.

Disclaimer

Important information for US Permanent Residents ('Green Card' holders)

Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.

UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

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This vacancy is now closed.