Senior Communication Officer (National Position)

Background/IRC Summary:

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is at work in over 40 countries and 26 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. The IRC has been operating in Thailand since 1975 and currently provides assistance to displaced persons in Tak, Kanchanaburi, Ratchaburi and Mae Hong Son provinces.

The IRC is preparing to support the Royal Thai Government to provide humanitarian assistance should a large-scale influx of displaced persons arrive in Thailand seeking protection due to the turbulent situation in Myanmar following the 01 February 2021 military takeover.

Job Overview/Summary:

Under supervision of Senior Health Manager (Capacity Building) , Senior Communication Officer are responsible for communications activities of IRC Health activities. Provide services to clients both inside and outside the camp. This includes devising communications strategies, creating content and organizing event and campaign, provide proper tracking system for follow- up calls, action points, Reporting and documentation as required by the program.

Major Responsibilities:

Program Implementation

• Work with communications team members to conceptualize, develop and implement communications strategies and campaigns.
• Enables access to communication, using a variety of support strategies and communication modes to match individuals' needs and preferences.
• Communicate with implementing partners for weekly announcement for disease outbreak, prevention, and control.
• Communicate and share translated version of health program announcement to each camp and partners.
• Proactive participation in creation and production of IEC materials for health program use.
• With the guidance of Senior Clinical Manger, participate in refresher training and capacity building of RCCE responders especially behavioral change communication.
• Monitoring feedback and response from the community for the development and improvement of communication strategy
• Organizing events, campaign to promote key messages among beneficiaries.
• Day to day external communication with clients for receiving calls from land line and online platforms and Timely reporting for day-to-day calls from the clients to Senior Health Manager of IRC emergency health program and ensue proper handover channels and follow up (to protection team, referral team and to UNHCR)
• Monthly submission of client communication logbook to Senior Health Manager of IRC emergency health program
• To provide proper tracking system for follow- up calls and action points
• Writing, editing, proofreading, and formatting coping of developed Behavioral Change Communication materials and documents such as Health Program Fact Sheets
• Reporting and documentation- To provide monthly and quarterly reports for client communication and analysis to SHM of emergency health program and keep proper filing and documentations for emergency health program with the support of Senior Monitoring and Evaluation Manager.
• Perform other duties as assigned by the Supervisor.

Key Working Relationships:

Position Reports to: Senior Health Manager (Capacity Building)
Position directly supervises: None
Indirect Reporting: Senior Health Manager (Emergency)
Other Internal and/or external contacts:
Internal: Deputy Director of Program, Senior Awards Management Coordinator, Monitoring and Evaluation Manager, Health Coordinator, Senior Health Coordinator, EH Manager, MHPSS Manager
External: CCSDPT agencies, UNHCR, Camp Authorities