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Programme Assistant


  • Organization: WHO - World Health Organization
  • Location: Almaty
  • Grade: Administrative support - GS-5, General Service - No need for Higher Education - Locally recruited position
  • Occupational Groups:
    • Administrative support
    • Project and Programme Management
  • Closing Date: 2023-03-30


The Division of Country Health Policies and Systems (CPS) assists countries in the Region with the design and implementation of appropriate health policies and systems to strengthen universal health coverage. It works to strengthen data-driven, evidence-informed, contextually tailored health policy development and implementation at national, regional and local levels, taking an inclusive approach across the life course. The Division advocates strengthening of public health leadership, focusing on implementing policies that are people centred, promote health, prevent illness, and address the social and economic determinants of health, while fostering leadership on equity, human rights and gender mainstreaming in health. It focuses on building capacity for health systems innovation to enable the sustainable delivery of high-quality primary health and community services that are effectively linked to hospitals, and mental health, public health and social care services. To do so, CPS supports country efforts to facilitate access so as to leave nobody behind, to improve financial protection, to strengthen the health workforce, to increase access to affordable medicines and technologies, and to promote the uptake and implementation of digital technology.

The WHO European Centre for Primary Care in Almaty, Kazakhstan is a European reference point on primary health care led health system policies with a focus on demonstrated country impact. Building on the legacy of the Alma-Ata and Astana Declarations, the Centre focuses on developing pragmatic and actionable policy recommendations to strengthen primary health care using a multi-disciplinary approach. The Centre contributes to all three pillars of the EPW and each of its four flagships. It aims to inspire action at country level to move towards UHC by producing and disseminating state-of-the art evidence on effective models of primary health care within an overall integrated health systems approach. The Centre contributes to strengthening the role of primary health care in health emergencies including in the continued COVID-19 pandemic. Finally, it contributes to better health and well-being by strengthening primary health care to address upstream determinants of health through greater integration with public health services, and through stronger links to mental health, long-term care, social services.


Within the WHO European Centre for Primary Health Care (the Centre) in Almaty, Kazakhstan, the incumbent provides administrative support and program coordination to the Centre in the planning, implementation and reporting of its core work programme

Key duties: Manage incoming and preparation of outgoing programme-related administrative correspondence and documents; redirecting requests and information where required, follow-up on clearances and deadlines.

Revision of programme correspondence, reports, and documents for proper form and adherence to standards and rules of the organization.

Support administratively the planning, implementation, and monitoring of key activities in the Centre's work plan.

Provide and organize all administrative support for Centre's regional activities (including policy papers, online and offline dialogue events, courses, communication products, demonstration platform visits).

Provide and organize all administrative support for Centre's country support work coordinating the efforts of team assistants and Country Office administrative staff.

With the Senior Advisor (P5) and Business Operations associate, organize monthly agile planning meetings to track progress and prioritize ahead.

Record programme activities and coordinate development of the Centre's Annual Report.

Prepare background and assistance in the statutory planning, monitoring and evaluation exercises.

Prepare committal documents related to procurement of goods and services including consultants.

Ensure compliance with internal systems, rules and regulations and award agreements.

Monitor deliverable and payment schedules of contracts, and payments processing.

Oversee organization of quarterly duty travel plans and duty travel arrangements related to country visits, study tours and others in accordance with the approved programme budget/collaborative programmes with countries.

Lead organization of both internal and external meetings online and face-to-face (working groups, seminars/courses, workshops, capacity building events and other) ensuring appropriate documentation.

Ensure oversight and coordination of the various tasks and requirements involved i.e.: production of relevant documentation, communications, local arrangements/suppliers, hospitality, payments to participants, etc.

Prepare administrative reports/evaluations.

Provide support to the production of key publications (ensure timely editing and translation services, approval chain, and publication).

Organize and maintain filing systems/repositories for all documents and correspondence.

Prepare and provide briefing to staff and visitors on the rules, practices and procedures of Regional Office and Centre.

Other related duties as required or instructed, including providing support to other areas of work as assigned and assisting/replacing colleagues in the team as may be needed.



Essential: Completion of secondary school or equivalent.
Desirable: Relevant higher education or post-secondary school courses in a field relevant to the position.


Essential: At least 5 years of progressively responsible experience in the secretarial / administrative field, preferably in an international environment/setting.
Desirable: Relevant experience in WHO or in the UN.


Demonstrated organizational skills and ability to deliver results within assigned timelines. Documented proficiency in Microsoft Office 265 standard applications. Demonstrated good interpersonal communication, drafting and note taking skills. Assessed capacity and willingness to maintain respectful work dialogue in a multicultural environment/team with sensitivity and respect for diversity. Proven capacity to work proactively and effectively as a member of a team. Demonstrated ability to work in a fast-paced environment while keeping focus on quality and to adapt to changing priorities. Ability to identify and manage one's own emotions, as well as helping others to do the same.

WHO Competencies

Respecting and promoting individual and cultural differences
Knowing and managing yourself
Producing results

Use of Language Skills

Essential: Expert knowledge of English. Intermediate knowledge of Local Language. Intermediate knowledge of Russian.


WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at USD 15,806 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.


  • This vacancy notice may be used to fill other similar positions at the same grade level
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
  • WHO is committed to workforce diversity.
  • WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
  • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.