Communications Assistant - NPSA 4 - Home Based

Brasília

Organization: UNDP - United Nations Development Programme
Location: Remote | Brasília
Grade: Administrative support - Administrative Services and Support - Generally no need for Higher Education
Occupational Groups:
- Administrative support
- Communication and Public Information
Closing Date: 2023-03-25

Background

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Socialprotection.org is an online, member-based, knowledge-sharing and capacity-building platform, open to social protection practitioners, policymakers, and experts, as well as academics and students. The platform was launched on 12 September 2015, answering to a recommendation from the G20 Development Working Group in the aftermath of the triple crisis of the late 2000s to foster global knowledge-sharing on social protection policies.

Thanks to the contributions of its members, collaboration with stakeholders, and the dedication of the socialprotection.org team, it directs access to the most up-to-date and comprehensive content on social protection, with a focus on low- and middle-income countries. Through these endeavours it has established a global interactive community of social protection practitioners.

It provides free access to a plethora of interactive features, such as searchable databases of social protection publications—including text, audio, slides, infographics, videos, photos, online tools, and legal and policy frameworks—as well as blog posts, news, events, jobs, programmes, and country profiles. Members can connect in the social space and join Online Communities dedicated to prominent social protection topics. They can also access innovative learning tools, such as online courses, webinars, livestream events, and be informed of the latest academic opportunities available in the field, as well as podcast episodes produced by socialprotection.org. In addition, the platform allows for members to upload social protection-related content via the share feature.

Financial support is provided by the Australian Department of Foreign Affairs and Trade (DFAT) and Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH on behalf of the German Federal Ministry of Economic Development and Cooperation (BMZ). The platform is hosted by the United Nations Development Programme (UNDP) Brazil Country Office. Since its launch, socialprotection.org has garnered more than 12,500 members and amassed over 10,000 publications. It has organised multiple webinars and events in cooperation with a wide range of partners, and hosts dozens of multi-language Online Communities.

To ensure the dissemination of the platform’s work and features, socialprotection.org is currently recruiting a Communications Assistant to support its activities.

Duties and Responsibilities

Under the overall supervision of the socialprotection.org Communications Associate and in accordance with the UNDP Brazil Country Office’s policies and guidelines, the candidate is expected to perform the following activities:

Support member engagement activities, including newsletters and campaigns design: Work in collaboration with the platform’s Knowledge Management team for the production and dissemination of knowledge materials; Provide overall support for the communication activities of the socialprotection.org platform, assisting with the production, editing, translation and proofreading of communications materials, including periodic newsletters and campaigns; Assist in the development and implementation of a user engagement strategy, in collaboration with the Communication Associate and the Knowledge Management team, based on an assessment of target audiences and their specific needs, stakeholders, user behaviour statistics and other indicators, to retain and communicate with different members of the platform; Assist in the preparation and dissemination of user satisfaction surveys;
Assist in the dissemination of internal and external content, including through social media and networking: Design and produce multimedia materials such as cards, photos, GIFs, short videos, infographics, and presentations for online and offline media; Support the liaison with institutional partners to ensure coordination and collaboration in disseminating activities of common interest, particularly webinars and livestreams; Support the design and implementation of communications products to highlight socialprotection.org and key policy messages and research outcomes; Support the supervision of the activities of communications interns and assist in their selection and training; Support in identifying opportunities and challenges for strategic partnerships for content creation through stakeholder mapping and networking; Assist in responding to internal and external communications requests, including media enquiries, regarding socialprotection.org’s activities; Support the improvement of the platform’s national and international visibility through networking, media relations; social media, blog campaigns, webinars, and events;
Assist in the design and implementation of communication strategies and outreach activities: Support the development and implementation of socialprotection.org’s social media strategy, including planning and content production; Work in collaboration with the Communication Associate to develop, implement and maintain a communications strategy for periodic dissemination to different audiences (platform members, general audience, social media followers, mailing list subscribers) of the services and features of the socialprotection.org platform through different communication channels; Support the development and implementation of an outreach strategy to identify and invite new members to the platform, liaising with policymakers, practitioners, academics, experts and other potential members (including high-level officials) and encouraging membership and collaboration for content development;
Assist in reporting development, data collection and monitoring: Assist in the preparation of project reports, including drafting texts, analysing statistics, and elaborating graphs and tables; Assist the socialprotection.org team with project monitoring and evaluation systems, as well as periodic reports; Collaborate with the IT team in the upkeeping of online tools, including the regular updating and maintenance activities of the socialprotection.org platform;

The Communications Assistant will be working under the supervision of the Communications Associate.

Competencies

Core Competencies:

Achieve results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
Learn continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
Act with determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable diversity and inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-functional Competencies:

Business development / Knowledge generation: Ability to research and turn information into useful knowledge, relevant for content, or responsive to a stated need
Business development / Knowledge facilitation: Ability to animate individual and communities of contributors to participate and share, particularly externally
Business management / Communications: Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience
Business management / Digital awareness and literacy: Ability and inclination to rapidly adopt new technologies, either through skilfully grasping their usage or through understanding their impact and empowering others to use them as needed

Technical Competencies:

2030 Agenda: Prosperity / Inclusive Growth: Development planning
External Relations & Advocacy: Comunications / Multimedia production: Ability to create and combine images, text and audio-visuals to produce multimedia content
External Relations & Advocacy: Comunications / Marketing: Ability to communicate the value of a product or service

Required Skills and Experience

Education:

High-school level degree; OR
Bachelor’s degree in Communications, Public Relations, Journalism, or related field;

Experience:

Candidates with a high school-level degree should have at least 04 years of professional experience at the national or international level in the field of Communications; OR
Candidates with a Bachelor’s degree should have at least 01 year of professional experience at the national or international level in the field of Communications

Required Skills:

Experience in social media management;
Experience in assisting with the production of reports and/or strategic documents;
Experience in graphic design and video editing.

Desired Skills:

Specialisation (Lato Sensu) in Communications, Journalism, Marketing or other areas related to the work;
Experience in assisting the dissemination of online knowledge products, including through newsletters;
Experience with MailChimp or other tools for distribution of communication materials, such as e-mail marketing, newsletters, invitations and other announcements;
Knowledge of HTML and/or Google Analytics is an advantage;
Experience with the creation of presentation templates in Microsoft PowerPoint and/or equivalent software is desirable;
Experience working with national/international organisations in the field of Social Protection, Development and/or South-South Cooperation;
UN/UNDP experience is an advantage;
Working knowledge of French and/or Spanish will be considered an asset.

Languages:

Fluency in English and Portuguese

Disclaimer

Important information for US Permanent Residents ('Green Card' holders)

Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.

UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

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