Human Resources Senior Officer

Summary of Key Functions

1. Support to policy development and implementation

2. Advisory Services

3. Talent Acquisition and Administration

4. Team Management 

5. Knowledge Building and Knowledge Sharing

1. Support to policy development and implementation

• Contribute to HR policy development and corporate HR initiatives by assisting to generate and maintain data on trends, risks and opportunities and sharing local HR best practices.

• Undertake projects in support of the HR initiatives for attainment of business objectives in line with the corporate HR strategy.  

• Generate strategic and operational workforce data for planning, including related statistical summaries and movements of UNOPS personnel within the relevant projects. 

• Ensure appropriate mapping of HR business processes to enable efficient and effective services and workflows.

• Communicate HR policy changes and new HR initiatives to management and personnel, providing guidance as needed.

2. Advisory Services

• Provide guidance on HR related systems and processes, including but not limited to, Recruitment, Contracts, Position Management, Benefits and Entitlements consistent with UNOPS rules and procedures.

• Provide advice to personnel on HR services such as the performance appraisal process, learning & development activities, contracts, benefits, entitlements and remuneration and career development.

• In collaboration with IPAS HR, assist to provide guidance as needed on sensitive matters including grievances, potential violations in code of conduct, harassment, abuse, workplace disputes, performance improvement plans, complex employee relations matters, etc.

• Encourage line management responsibility for implementation of HR policies and effective team management, providing guidance and coaching as needed. Foster the relationship between supervisors and personnel encouraging dialogue and two-way constructive feedback.

• Collaborate with leadership to support institutional gender and diversity initiatives, providing education and advice on issues related to equity, compliance, inclusion, and diversity.

3. Talent Acquisition and Administration

• Implement talent acquisition activities in line with UNOPS policies and processes covering Recruitment, Onboarding, Position Management, Job Classification, Performance Management, Learning and Development, Change Management, Salary and Benefit administration, Contract Administration, Succession Planning and Out-processing.

• In collaboration with IPAS HR, oversee administration of entitlements for all personnel and the efficient administration of contractual modalities, loans, exchanges, and secondments as relevant for the Country Office. 

• Inform and advise UNOPS and project personnel, consultants, partners on their conditions of service and entitlements according to their contract modality, expediting actions to facilitate their efficient, timely, and client-focused onboarding.

• Oversee the provision of personnel reporting within the office, ensuring that systems and data are updated and in place.

• Lead recruitment processes ensuring best practices are used for effective and efficient talent acquisition in line with UNOPS policy.  Utilize and maintain recruitment plans, tools and policy guidance to efficiently and effectively recruit and retain a diverse workforce to meet the needs of the business objectives. Maintain personnel rosters.

• Provide support in realignment exercises, including job fairs, to ensure timely competency elaboration, sourcing, selection, placement of required talent and transitions as well as due process. 

• In collaboration with HQ, identify key talent areas and provide coherent, well-developed plans for obtaining, developing, and managing critical talent.  Develop, utilize and recruitment plans, tools and policy guidance to efficiently and effectively recruit and retain a diverse workforce to meet the needs of the business objectives. 

• Liaise with UNOPS’ HR related units such as the Bangkok Shared Service Centre (BSSC) on all personnel administration matters.

• Implement organizational changes and realignment exercises affecting personnel in UNOPS in accordance with UNOPS policy, ensuring actions are taken in an efficient manner.

• Partner with business units to take a lead role in engagement and work enrichment initiatives and development of annual training plans in collaboration with the People and Culture Group (PCG).

4. Team Management

• Facilitate the engagement and provision of high quality results and services of the team supervised through effective work planning, performance management, coaching, and promotion of learning and development.

• Provide oversight, ensuring compliance by team members with existing policies and best practices

5. Knowledge building and Knowledge sharing

• Organize, facilitate and/or deliver training and learning initiatives for personnel on HR-related topics.

• Contribute to HR knowledge networks and communities of practice by providing collaborative synthesis of lessons learnt and dissemination of best practices in human resources management.

• Collect feedback, ideas, and internal knowledge about processes and best practices and utilize productively. 

• Maintain HR analytic parameters and data. 

Education

• An advanced university degree (e.g. Master) in HR, Business/Public Administration, Organizational Psychology or other related fields is required. A first-level university degree (e.g. Bachelor) in the abovementioned fields in combination with 2 additional years of relevant work experience may be accepted in lieu of the advanced degree.

Experience

• A minimum of 2 years of professional-level human resources experience, including HR advisory services, in a major area of human resources management in an international, public or corporate organization is required.

• Previous international experience working in hardship locations is desirable.

• UN or NGO experience is considered an asset.

Language Skills

• Fluency in English and French is required.