PLVN 23 019_01 Project Assistant, Communications (with Russian & Ukrainian - multiple positions)

Context: 

The United States Refugee Admissions Program (USRAP) operates worldwide to provide resettlement opportunities to thousands of individuals annually. IOM offers a range of services and support to the USRAP, including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation, and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight, and guidance to IOM’s global support to all resettlement programs. 

Core Functions / Responsibilities:

Under the general supervision of the Project Officer, Communications, RSC Eurasia, the direct supervision of the Project Associate, Communications, RSC Eurasia, and with monitoring and guidance from the Project Focal Point, Communications, RSC Eurasia, the Project Assistant is responsible for undertaking communications activities, with the following duties and responsibilities:

1. Assist with communications activities in an assigned area or areas, such as case consultation, the information center, and public affairs. 
2. Assist in providing efficient and effective case consultation services for individuals who appear in person at RSC Eurasia by delivering efficient, practical, accurate, precise, and courteous information to individuals during case consultation. 
3. Provide information to individuals through the RSC EURASIA information center, ensuring that all communication is undertaken by phone, email, website(s), and other technological means and, if relevant, in person, is efficient, effective, accurate, precise, and courteous. In addition, assist in verifying that the information provided by the RSC Eurasia information center is up to date, relevant, and accessible to all persons, including at-risk individuals, and that the staff members providing the information are adequately trained.
4. In close coordination with supervisors, as requested, assist with activities related to public affairs, including, as assigned, producing and distributing materials for individuals served by RSC Eurasia, RSC management, IOM, partners, and donors, including print, audio, visual, and online materials. 
5. Update START as needed with communications-related content.
6. Undertake quality checks (QC) of communications-related data in START and other communications tools, such as email systems, as directed by Communications team members or supervisors. Proactively bring to the attention of supervisors communications-related backlogs or other issues.
7. Provide regular reports on the work being accomplished to the Project Focal Point, Communications, supervisors, and team members.
8. Undertake duty travel as needed to participate in meetings or training. 
9. Demonstrate an in-depth understanding of the USRAP, SOPs, and START and the ability to remain professional, impartial, and unbiased during all interactions with applicants and colleagues. 
10. Maintain the confidentiality and integrity of all RSC-related information by implementing control procedures per USRAP standards of conduct and data protection rules. Alert the Project Focal Point or RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members.
11. Perform such other duties as may be assigned.

Required Qualifications and Experience 

Education

• Bachelor’s degree from an accredited institution with two years of relevant professional experience, or:
• High school diploma with four years of relevant experience;

Experience and Skills

• Attention to detail and ability to organize is required.
• Excellent computer skills - MS Office (Word, Excel), database, Internet are required.
• Strong interpersonal and communication skills are required.
• Ability to work under pressure with minimum supervision is required.
• Experience working with migrants, refugees, or other vulnerable groups is desirable.
• Experience in client-facing communication or customer care settings is desirable.

·       Languages

Fluency in English, Ukrainian, and Russian is required. Additional languages are considered advantageous.

Competencies

The incumbent is expected to demonstrate the following values and competencies:

VALUES - All IOM staff members must abide by and demonstrate these five values:

1. Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
2. Integrity and transparency: Maintains high ethical standards and acts consistent with organizational principles/rules and standards of conduct.
3. Professionalism: Demonstrates ability to work composed, competent and committed and exercises careful judgment in meeting daily challenges.
4. Courage: Demonstrates willingness to take a stand on issues of importance.
5. Empathy: Shows compassion for others, and makes people feel safe, respected, and fairly treated.
   
   

CORE COMPETENCIES - Behavioural indicators – Level 1

1. Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
2. Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
3. Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
4. Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
5. Communication: Encourages and contributes to transparent and open communication. Explains complex matters in an informative, inspiring, and motivational way.
   
   

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

At the time of recruitment, all candidates must disclose any known relative or spouse who works for IOM. Candidates may also be requested to provide documentary evidence of academic degree(s), professional licenses, and proof of no criminal records as relevant to the requirements of the position advertised.

The appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned government, where applicable.

Vaccination against COVID-19 will be required for IOM personnel hired or otherwise engaged by IOM. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination.