ICT Assistant

Details

Mission and objectives

UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security. Through the Regional Office for Asia and the Pacific (ROAP) in Bangkok and a number of country and multi-country offices as well as programme presences across the region, UN Women builds on a long history of support to governments, civil society and other actors to promote gender equality and empower all women and girls. We stand behind women’s equal participation in all aspects of life, focusing on five priority areas: addressing gender perspectives in intergovernmental processes; women’s political participation and leadership; enhancing women’s economic empowerment; ending violence against women and girls; and promoting women’s participation in peace and security and humanitarian action.

Context

The Operations Management team of UN Women ROAP comprises of finance, human resources, ICT, procurement, administration, and resources management, providing operational support and advice to ROAP management and programme teams as well as M/COs and Project Offices in the Asia and the Pacific region. Under the overall guidance of the Chief, Information and Communications Technology (ICT), the di-rect supervision of the Regional Operations Specialist and ICT Associate, the ICT Support Assistant provides ICT services, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for review and advice on the use of new technologies that will enhance the RO productivity. The ICT Support Assistant promotes a client-oriented approach.

Task description

Under the direct supervision of the UN Women ICT Associate, the UN Volunteer will undertake the following tasks:  Provide IT support in the use of Quantum (UN WOMEN’s implementation of Oracle ERP) functionality for improved business results and improved client services.  Install, operate, and maintain all Regional Office and Project Offices hardware equipment;  Provide advice on the acquisition of hardware supplies,  Make routine repairs and change of hardware electronic components;  Plan, install and maintain all communication systems including mobile and satellite phones;  Install commercial and in-house developed software and related upgrades, anti-virus pro- grammes;  Maintain an up-to-date inventory of the software and hardware.  Assistance in troubleshooting and monitoring of network problems.  Monitor the network connection on a daily basis to ensure stable and responsive network environment.  Configure network printers and provide user access as required.  Liaise with UNDP to trouble-shoot and monitor ROAP network problems;  Respond to user needs and questions regarding network access.  Maintain up-to-date parameters of information for the network clients and electronic mail.  Assistance in backup and restoration procedures for local drives; Maintenance of backup logs; organize off-site storage of backups.  Maintain the ROAP and Project Offices web site and Intranet;  Upload documents including job advertisement to the ROAP web site as requested.  Maintenance of an up-to-date inventory of software and hardware.  Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.  Maintenance of records on IT related asset management, preparation of reports, incl. year- end asset certification. Extraction of data from various sources.  Process ICT equipment registration and disposal in UN Women System asset module, sup- port to the physical inventory verification exercise by checking the accuracy of records and location of property and prepare inventory reports as required.  Provide ICT support to key events.  Diagnose, evaluate, and prioritize requests for assistance from staff in RO/COs/ Programme Presence offices experiencing problems with hardware, application software, operating systems, networking and other computer related issues;  Liaise with ICT Associate in HQ for support and guidance;  Meet all ICT on-boarding requirements for new staff.  Contribute to the organization of trainings for the RO and Project Offices staff on ICT issues;  Synthesize lessons learned and best practices in ICT. Results/expected outputs: As an active UN Women team member, efficient, timely, responsive, client-friendly and high-quality support rendered to UN Women and its beneficiaries in the accomplishment of her/his functions, including:  Implement ICT strategies and new technologies in accordance with corporate information management and technology standards, guidelines and procedures  Ensure effective functioning of the ROAP and Project Offices hardware and software  Ensure efficient networks administration  Provide web management services  Provide administrative support regarding ICT issues including assets related to ICT.  Provide technical support and advice to ROAP and Programme Presence staff  Facilitate knowledge building and knowledge sharing in the Regional Office and Project Presence