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ICT Specialist – Web Services

New York City

  • Organization: UNOPS - United Nations Office for Project Services
  • Location: New York City
  • Grade: Mid level - IICA-2, International Individual Contractors Agreement
  • Occupational Groups:
    • Information Technology and Computer Science
  • Closing Date: Closed
Job categories Administration, Engineering, IT
Vacancy code VA/2023/B5011/25648
Level ICS-10
Department/office NYPO, SDC, UN Technology Support Services
Duty station New York, United States of America
Contract type International ICA
Contract level IICA-2
Duration Open-ended subject to organizational requirements, availability of funds and/or to satisfactory performance
Application period 15-Mar-2023 to 29-Mar-2023
Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement.

Functional Responsibilities

Under the overall supervision of Senior Programme Manager and in direct supervision of Information Systems Officer – Web Services, the ICT Specialist – Webs Services will be performing the following functions:

Application Servers and Infrastructure Management
  • System design and implementation, including virtual network segmentation, routing, access control lists, security groups, load balancing, network and web application firewalls, and caching.
  • Administrate Linux, Windows, and containerized hosting environments
  • Configure and maintain various Websites and applications, including Apache, IIS, PHP, Python, Scripting, Nodejs, .NET, Drupal, and Custom PHP applications
  • Maintain and support MySQL/MariaDB, MS SQL Server, and MongoDB
  • Configure and support DevOps pipelines and other system automations
  • Maintain and support enterprise Gitlab, SFTP, Jira, Confluence, Crowd, and Bamboo
  • Configure and integrate automated testing tools
  • Ensure systems and services are up-to-date and promptly patched
  • Standard Operating Procedures drafting, review & enhancement
  • Research & Development
Proactive Administration
  • Daily system heath-check
  • Scheduled applications backups
  • Capacity planning
  • Applications services inventory management, including users inventory and resource utilization inventory e.g. I/O, storage, etc.
  • Web applications and services security auditing.
  • Web applications and services recovery & business continuity planning, including routine failover tests
Reactive Administration
  • Incident management, including the resolution of hardware & software faults, application process failures, end-user issues & inquiries, etc, as well as security incident response. 
  • Problem management, including performance analysis, contention analysis, etc
  • Request management, including creation of new users, new applications, application updates, password management, backups & restores, web site support and issues resolution, end-users requests, developers’ requests, system administrators’ requests, etc
  • Disaster recovery management, including web services system failovers
  • Change management, Release and deployment management and configuration management for Enterprise applications
Availability & Performance Monitoring

  • System logs and Web logs collection and analysis
  • Performance monitoring and reviews against established baselines
  • Performance report data generation and interpretation
  • Identification of potential and actual performance bottlenecks caused by inappropriate system configuration and/or application design issues
  • Root cause analysis and resolution of application-related performance issues in collaboration with application owners and infrastructure teams.
  • Evaluation of web hosting requests, including performance impact analysis & security analysis, therefore confirm appropriateness of hosting in the central farm vs. isolation on a dedicated server.
  • Troubleshooting web application performance issues.

Monitoring and Progress Controls

The ICT Specialist – Web Services manages and engages in all operational aspects of content management, web applications and web services systems, ensuring those systems meet established service level agreements; manages and actively participates in projects of significant importance to the Organization; works with minimal supervision and in accordance with team’s goals; keeps abreast of available technology and shows willingness to learn new technology. 

Education/Experience/Language requirements


  • Advanced university degree (Master's degree or equivalent) in computer science, engineering or business administration or related field is required;
  • A first-level university degree (Bachelor’s degree) in combination with two years of additional qualifying experience may be accepted in lieu of an advanced university degree.
Work Experience / Language:
Required experience

  • A minimum of 5 years’ experience in software and system architecture design, maintenance, and support in an Enterprise Environment
  • A minimum of 3 years’ experience managing and troubleshooting Apache, PHP based web applications in a Linux environment
  • A minimum of 2 years’ experience managing and troubleshooting .NET web applications in Windows environment 
  • A minimum of 2 years’ experience in the administration of highly-available, mission-critical systems with established High Availability (HA) and Disaster Recovery (DR) services.
Desired experience: The following experience is optional. Candidates who do not have it are welcome to apply.
  • Extensive experience in MySQL, HTML, Javascript, CSS is highly desirable; 
  • Experience in performance monitoring, performance tuning, and managing web services;
  • Experience managing MySQL, MS SQL Server, and/or MongoDB in an Enterprise Environment
  • Knowledge and experience in IP networking, routing, VPN, load balancing, firewalls, DNS, and connectivity troubleshooting;
  • Knowledge and experience in Bash scripting, PowerShell scripting, Nodejs, and/or Python;
  • Hands-on experience with Infrastructure as Code, using CloudFormation, Terraform, Ansible, or other tools;
  • Experience developing cloud native CI/CD workflows and tools, such as Jenkins, Bamboo, and Git;
  • Familiarity with Storage Area Network systems and NFS storage systems;
  • Knowledge of virtualization technologies, such as KVM and VMware;
  • Experience with microservices and distributed application architecture, such as containers, Kubernetes, and/or serverless technology;
  • Knowledge of various cloud (AWS and Azure) technologies, such as EKS/AKS, CDN, and WAF is a plus;
  • Strong troubleshooting and analytical skills;
  • Knowledge of Information Technology Infrastructure Library (ITIL);
  • Knowledge of project management methodologies such as PRINCE2.


  • Fluency in English (read, write, speak) is required. 
  • Knowledge of another United Nations official language is an asset.

This vacancy is now closed.
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