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Head of Support Services

Dhaka

  • Organization: DRC - Danish Refugee Council
  • Location: Dhaka
  • Grade: Senior level - Senior
  • Occupational Groups:
    • Operations and Administrations
    • Administrative support
    • Managerial positions
  • Closing Date: Closed

Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified Head of Support Services in Bangladesh 

The Danish Refugee Council (DRC), one of the world’s leading NGOs with a focus on responding to displacement, have been registered in Bangladesh since 2013. In 2017, in response to the Rohingya influx, DRC launched an integrated programme of support to the government; its programme now covers site management, shelter and settlements, economic recovery and protection. In 2018, DRC started implementing aid projects in support of the host communities most affected by the influx of refugees. As a key part of this, DRC opened a main office in Cox’s Bazar, and a support/liaison office in Dhaka.


About the Job

The Head of Support Services will ensure the existence of an effective and efficient support services in areas of Finance, Administration, Human Resources, IT and Supply Chain. S/He will play a key role in developing and implementing country specific strategies as well as improving operational systems, processes and policies in support of DRC’s mission in Bangladesh.

The Head of Support Services is expected to have senior level management experience and a demonstrable successful track record of organizational development and resource mobilization, be able to conceptualize and articulate DRC’s vision, and have the strong oral and written communication skill required to translate vision into action The Head of Support Services will be a member of the Senior Management Team (SMT), with overall responsibility of programme support and timely completion of annual performance indicators under support functions.

The Head of Support Services will play a significant part in qualifying and implementing initiatives coming from the global and regional DRC organizational development and financial accountability initiatives. Furthermore, the post-holder will ensure timely and appropriate communication with Area Manager, Sector Managers and Project Managers concerning all issues related to finance, supply chain, IT, administration and human resources and work proactively to resolve differences and prioritize time-sensitive tasks. This role has a country focus and ensures compliance to DRC procedures and guidelines within the country. The role contributes to the development of country strategies, which are translated into action plans and day-to-day tasks and is a focal point for DRC Dynamics. The role provides support and/or technical guidance to country operations while overseeing country activities.

Your main duties and responsibilities will be:

Management

Lead and manage the support managers (recruiting, performance, well-being and development).

Manage, deliver and report on current operations program support in geographic scope.

Establish high performing support teams ensuring high-quality approaches are maintained.

Develop and improve operational approaches, compliance and systems, and support the Country Director to build and deliver effective and sustainable interventions.

Responsible for the strategic development, management and implementation of the support operations.

Ensure appropriate technical support is available to programs, in line with organizational priorities.

Ensure support for annual planning and review processes.

Direct responsibility for ensuring that the DRC Program operates in accordance with DRC’s support function guidelines.

Be the senior management focal point and leading the overall country implementation of the DRC

Dynamics (Enterprise Resource Planning, ERP) system.


Operational Management

Support the Country Director and the Senior Management Team in liaising with donors and authorities, especially as relates to issues of compliance, registration, and audit.

Oversee the operational support units for the country by providing strategic leadership and technical support to the areas under his/her supervision.

Supervision, audits and controlling and implementation of corrective actions related to DRC’s operational standards within support areas.

Ensure that DRC retains and continually develops its operational capacity to provide rapid emergency response in particular within its procurement and transport systems.

Actively contribute to the risk management plan and mitigations for the country that identifies the major financial and operational risks.

Ensure that all administrative and legal-related systems are accurate and maintained.

Work to build the capacity of the operational support staff throughout the operation though frequent in service training sessions and mentoring support.

Contribute to the development and implementation of DRC’s global development initiatives.

Ensure the Risk Management Framework and compliance to external and internal regulations are respected as well as ensure continuous improvement to internal control environment.

 

Budget Management

Ensure that the Country Master Budget is updated on a regular basis and is used to adequately prepare project proposals or cost cutting measures.

Develop country office support services budget including staff costs for all donor project proposals and track spending on regular basis to ensure budget is used according to plan.


DRC Dynamics ERP System

Ensure ERP functionality is properly rolled out and used by relevant staff.

Apply reports and data analytics from DRC Dynamics to improve overall performance.

Act as heavy user for most of the Projects & Finance functionalities.


About You

To be successful in this role we expect that you possess the following:

Required

  • A Degree and or Master’s Degree/ advanced professional qualification in Economics, Finance, Business Administration, Social Sciences or International Development
  • At least 7 years of experience in a relevant field and possess strong skills motivating people through change.
  • At least 4 years’ experience with people management.
  • At least 4 years experience in a similar role in an international NGO.
  • Proven leadership skills and a competence in people management.
  • Proven operational management experience and capability, including in conflict areas.
  • Proven significant financial, information and systems management experience.
  • Significant experience in procurement and tender processes.
  • Understanding and experience of institutional fundraising.
  • Understanding of the countries in which DRC operates and sensitive to the cultural context.
  • Experience working in an ERP system, including supply chain, finance and HR systems.
  • Full professional proficiency in English

In this position, you are expected to demonstrate DRC’ five core competencies:  

Striving for excellence: You focus on reaching results while ensuring an efficient process.  

Collaborating: You involve relevant parties and encourage feedback.  

Taking the lead: You take ownership and initiative while aiming for innovation.  

Communicating: You listen and speak effectively and honestly.  

Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

 

We offer

Contract length: 12 Months 

Band: E

Designation of Duty Station: Non-Family 

Start date: 1 May 2023

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates; please refer to drc.ngo under Vacancies

 

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: 29 March 2023

The screening process for this position is on rolling basis, so early submission of applications is encouraged.  DRC reserves the right to start with the next steps in the recruitment process prior to the closing date, should we identify a suitable candidate.  

For further information about the Danish Refugee Council, please consult our website drc.ngo.

This vacancy is now closed.
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