Business Transformation Officer NOB/Ouagadougou

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT

WFP Burkina Faso is in a Level 3 scale-up operation with cash-based food assistance programmes for vulnerable communities in Burkina Faso. In order to achieve this, WFP plans to increase the use of innovative approaches, transfer modalities, and technologies to support these programmes in Burkina Faso. WFP, therefore, seeks in-house capacity to ensure that beneficiary registration and transfer management activities are through, effective, and efficient; existing business critical systems are supported, scalable, and well-adapted to WFP’s evolving needs. In line with the country office objectives, WFP Burkina Faso requires a Business Transformation Officer (SCOPE/DAS) to coordinate and support the implementation of technologies and processes to deliver programmes activities.

JOB PURPOSE

Under the overall responsibility of the Head of TEC, the Business Transformation Officer (BTO) will be responsible to support the Country Office(CO) in the operationalization of SCOPE and Digital Assistance Services (DAS) related activities, including, partnering with the business to understand their needs and operating environment in order to transform business requirements into solutions exploiting IT capabilities and focusing on business satisfaction. The incumbent will also be required to analyze new requirements and functionalities, coordinating, testing, and ensuring that the new features respond to the programmatic needs.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Support the budgeting, planning, and deployment of IT and DAS systems to support cash-based transfers, in accordance with WFP corporate standards.
2. Assist and advise in the development of Programme operational plans and deliver resource requirements to facilitate the achievement of overall program objectives.
3. Actively participate in the planning, design, and implementation of IT-related activities in cash-based and food assistance programs.
4. Support with data and documentation for the procurement of ICT/SCOPE equipment and services in line with WFP rules and regulations.
5. Play an active role in beneficiary registration activities such as systems configuration, on-site support, data storage, and synchronization as well as beneficiary services.
6. Support in the facilitation and training of beneficiary registration, and SCOPE administration.
7. Collate data and contribute to the preparation of accurate reports on SCOPE/CBT investments and costs, providing information to inform decision-making by stakeholders.
8. Respond to queries from users, understanding and resolving issues, providing advice, and ensuring SCOPE policies, procedures, systems, and tools are correctly applied to support them.
9. Manage a small team, acting as a point of referral and supporting them with analysis and queries.

10. Perform any other duties as required.

OTHER SPECIFIC JOB REQUIREMENTS

1. Manage the end-to-end SCOPE beneficiary registration, project/intervention setup, card printing, and support POS operations.
2. Support data collection exercises related to beneficiary registration, enrolment, cash transfers, and distribution monitoring.
3. Support beneficiary registration guidance and activities, in line with national legislation and global standards, for the capture, use, and protection of data.
4. Support the CO on Data Protection and Privacy issues, and other regulatory frameworks related to DAS.
5. Establish and manage the Beneficiary Service Desk to ensure calls from beneficiaries are attended to and organize the beneficiaries’ complaints, feedback, incidents, and inquiries in a form of a report to management.
6. Ensure that corporate guidelines are known, understood, and implemented, in the best interest of the CO.
7. Coordinate activities with the Regional Bureau, and other centralized units as needed, in particular with the SCOPE RSS (SCOPE Regional Service Support, the 2nd level line of support) and the  Regional SCOPE/DAS BTOs (for planning and strategy), ensuring an adequate level of communication to get thebest support possible and proper preparation of operations and plans.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Understands WFP’s Strategic Objectives and the link to own work objectives.
•  Be a force for positive change: Flexibly adapts individual contributions to accommodate changes in direction from supervisors and internal/external changes (such as evolving needs of beneficiaries, new requirements of partners).
•  Make the mission inspiring to our team: Recognizes and shares with team members the ways in which individual contributions relate to WFP’s mission.
•  Make our mission visible in everyday actions: Sets own goals in alignment with WFP’s overall operations, and is able to communicate this link to others.

People

• Look for ways to strengthen people's skills: Assesses own strengths and weaknesses to increase self-awareness, and includes these in conversations on own developmental needs.
•  Create an inclusive culture: Participates in open dialogue, and values the diverse opinion of others, regardless of background, culture, experience, or country assignment.
•  Be a coach & provide constructive feedback: Proactively seeks feedback and coaching to build confidence, and develop and improve individual skills.
•  Create an “I will”/”We will” spirit: Participates in accomplishing team activities and goals in the face of challenging circumstances.

Performance

• Encourage innovation & creative solutions: Shows willingness to explore and experiment with new ideas and approaches in own work.
•  Focus on getting results: Consistently delivers results within individual scope of work on time, on budget and without errors.
•  Make commitments and make good on commitments: Commits to upholding individual accountabilities and responsibilities in the face of ever-changing country or functional priorities.
•  Be Decisive: Makes rational decisions about individual activities when faced with uncertain circumstances, including in times of ambiguity regarding information or manager direction.

Partnership

• Connect and share across WFP units: Seeks to understand and adapt to internal or cross-unit teams’ priorities and preferred working styles.
•  Build strong external partnerships: Demonstrates ability to understand and appropriately respond to and/or escalate needs of external partners.
•  Be politically agile & adaptable: Portrays an informed and professional demeanor toward internal and external partners and stakeholders.
•  Be clear about the value WFP brings to partnerships: Provides operational support on analyses and assessments that quantifies and demonstrates WFP’s unique value as a partner.

FUNCTIONAL CAPABILITIES

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Has keen ground-level experience leading the implementation of digital assistance services and data analysis in emergencies.
• Experience in database administration and reporting; working in an international, or multicultural environment; and working knowledge of WFP Programmes and projects, preferably with hands-on experience in cash transfer activities;
• Creative thinking and conceptualizing of technology-based solutions.
• Has a proven record of delivering complex projects whilst working under pressure and managing stakeholder expectations throughout.
• Knowledge of cash-based transfers (CBT) programming in a humanitarian context would be an asset.
• Ability to review data and identify and adjust data discrepancies.
• Ensure quality data capture into corporate systems that meet desired outputs.
• Ability to work in a team environment and coordinate assignments to achieve common goals.

STANDARD MINIMUM QUALIFICATIONS

Education: Advanced university degree in Computer Science, Management information systems, or another relevant field; or First University degree with additional 10 years of related work experience or training/courses in Information Systems.

Experience:

• At least seven (7) years of progressive experience in an ICT-related field such as hardware and software support, digital assistance services, and business/systems analysis.
• Experience leading the delivery of IT services in large organizations (humanitarian aid operations).
• Experience in project management is a requirement.
• Possession of a combination of business and technical (IT) including - general management skills and document preparation.
• TIL V3 certification or higher is required

Language:Proficiency (read/ write/ speak) in English and in French

TERMS AND CONDITIONS

Contrat type : « Fixed Term »
Duty station : Ouagadougou
Duration of assignment : 12 months

Female candidates are strongly encouraged to apply.

DEADLINE FOR APPLICATIONS

Application Deadline: 30/03/2023

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• WFP will not request any payment at any stage of the recruitment process, including the offer stage. Any request for payment must be refused and reported to the relevant local law enforcement authorities for appropriate action.
• WFP has a zero tolerance approach to behaviour such as fraud, sexual exploitation and abuse, sexual harassment, abuse of power and discrimination.
• All selected candidates will be expected to adhere to WFP's standards of conduct and will therefore be subject to rigorous internal and third-party background checks. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may result in disqualification or dismissal.