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PSP Officer (Gift in Wills)


  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Copenhagen
  • Grade: Level not specified - Level not specified
  • Occupational Groups:
    • Public, Private Partnership
  • Closing Date:

Hardship Level (not applicable for home-based)

H (no hardship)

Family Type (not applicable for home-based)


Staff Member / Affiliate Type


Target Start Date


Job Posting End Date

April 2, 2023

Terms of Reference

Title: PSP Officer (Gift in Wills)
Duty station: Home-based
Section/Unit: PSP/Supporter Engagement
ICA Level: LICA-10
Corresponding level: NO-C
Duration: from 01/05/2023 to 31/12/2023 (possibility of extension)

1.General Background

The United Nations High Commissioner for Refugees (UNHCR) is mandated to lead and co-ordinate international action to protect and assist refugees and other persons of concern.

The Private Sector Partnerships Service (PSP) sits within UNHCR's Division of External Relations (DER) and is responsible for mobilizing resources from the private sector for refugees. UNHCR have developed a $1 billion Private Sector Fundraising Strategy which focuses on both Individual Giving and Private Sector Partnerships and identifies priority markets and regions.

Individual Giving is targeted at the general public to secure the support of individuals through regular, unrestricted donations, cash appeals and legacies (using the more encompassing term 'Gifts in Wills’ at UNHCR). Legacy income has the potential to make a significant contribution if embraced. The combination of the aging population worldwide and the predicted transfer of wealth over the next 20 to 30 years means that charities and NGOs all over the world have developed more pro-active legacy marketing strategies. In this context there is huge potential for UNHCR and it has been identified as a strategic driver of growth.

2.Purpose and Scope of Assignment

Key Responsibilities:

•Work with frontline Gifts in Wills fundraisers and mid-value and major donor fundraisers asappropriate, their managers and regional teams to develop strategies and plans to grow Gifts inWills activities and income
•Provide regular support to markets and regional teams on the monitoring of their performance,evaluating progress and implementation of their Gifts in Wills activities and plans
• Work with teams across fundraising to support the integration of Gifts in Wills into supporter journeys and ensure all the target audiences are being reached with legacy messaging
• Support markets and regional teams to meet their research needs, develop more advanced skills, knowledge, systems and assets to enhance their Gifts in Wills programs.
• Support markets and regional teams on their approach to build supporter centric relationships and develop products and services that meet supporter’s needs.
• Support the Gifts in Wills focal point with pledgers, offering the appropriate stewardship to ensure the gift is received at a future date.
• Support markets and regional teams on building business cases for their Gifts in Wills program, securing investment for their activities, monitoring activities and reporting back against investments made.
• Support markets and regional teams on developing relationships with key Gifts in Wills partners and liaisons (eg. for pro-bono legal advice)
• Support markets and regional teams on a range of key initiatives and projects that are related to:
o Overall monitoring and evaluation of the global UNHCR Gifts in Wills performance
o Providing data and insight to support Gifts in Wills programs
o Facilitating knowledge transfer and the flow of ideas and innovation across the UNHCR markets and regions
o Driving business development and partnership opportunities for Gifts in Wills
o Facilitating the sharing of content and creative assets, best practice guidance and key learnings through the development of a central online resource for the UNHCR Gifts in Wills community
o Enhancing the legacy supporter experience and promote activities that inspire, engage and nurture people towards pledging a legacy to UNHCR
o Coordination, planning and delivery of learning experiences and events that seek to build the capabilities of Gifs in wills frontline fundraisers and the wider UNHCR fundraising community, to include facilitating exchanges with legacy and in-memory practitioners across the INGO sector, including representing UNHCR in the IFL forum for legacy fundraising.
• Development and delivery of an internal communications plan and induction and training program for Gifts in Wills fundraisers at UNHCR
• Tracking global developments in legacy fundraising across the sector and sharing fundraising trends and latest techniques with the UNHCR Gifts in Wills community.
• Perform other duties as required

3. Qualifications and Experience

a. Education (Level and area of required and/or preferred education)

• A university degree (BA) in business, marketing, international relations, development, political science or a related discipline.
• Relevant qualifications in fundraising, direct marketing or marketing.

b. Work Experience

• A minimum of six years experience in Gifts in Wills (legacy and bequests) fundraising and stewardship (5 years with Graduate degree equivalent of a masters or 4 years with Doctorate equivalent of a PhD).
• Experience of in-memory/tribute fundraising in a I/NGO environment.
• Experience in project management, with a proven track record of successfully implementing plans requiring expert knowledge at times.
• Excellent analytical skills with ability to establish and implement strategies and plans according to priorities, to manage and mitigate risks, and to balance different and sometimes competing needs and interests.
• Experience in managing and coordinating between multiple stakeholders, with an ability to multi-task, manage time, keep with tight deadlines, and to thrive in a high-pressure environment.
• Ability to produce high-quality assets tailored to legacy audiences.

• Technical expertise and hands on experience in a multi channel campaign environment
• Experience of Gifts in Wills fundraising across multiple markets.
• An understanding of Planned Giving models used in some countries
• Experience in other areas of fundraising, in a fast-paced, results driven organisation is an advantage.

c. Key Competencies

• Project Management and planning skills
• Excellent communication skills with strong interpersonal and negotiation abilities to deal with staff members of different cultural and educational backgrounds
• Analytical skills and sound judgement
• Understanding of digital landscape for legacy fundraising
• Knowledge of Salesforce
• Experience of IG fundraising and knowledge of interdependencies with mid-value and major donor fundraising
• Fluent English writer and speaker required; knowledge of another UN language is an asset

4. Location and Conditions

This is a remote working position and the successful candidate will be home-based.

This position is initially up to the end of the year with possibility of extension subject to budget availability and overall performance of the incumbent. It is a full-time role starting from 8.30am to 5pm Monday to Friday (40 hours per week).

The remuneration level and the applicable entitlements and benefits may be different based on the residence of the most suitable selected candidate.

Recruitment as a UNHCR staff and engagement under a UNHCR affiliates scheme or as an intern is subject to proof of vaccination against Covid-19


Standard Job Description

Required Languages


Desired Languages


Additional Qualifications



BA (Required)


Work Experience

Other information

This position is home-based.This position doesn't require a functional clearance
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