Senior Pipeline Officer (National Position)

Background/IRC Summary:

The IRC has a rich history of assisting refugees to apply for United States resettlement, from its founding in 1933 to help vulnerable individuals escape Nazi-occupied Europe, to pioneering the Joint Voluntary Agency which assisted Indochinese refugees for 22 years, to operations in Croatia, Sierra Leone and Sudan. Since 2005, RSC Asia has resettled over 180,000 refugees to the United States.

Based in Bangkok with field offices in Thailand and Malaysia, the IRC Resettlement Support Center (RSC Asia) is funded by the US State Department Bureau of Population, Refugees, and Migration (PRM) to assist persons throughout Asia seeking permanent resettlement to the United States. Responsible for a portfolio of 37 countries, the RSC: prepares refugee applications for the United States Refugee Admissions Program (USRAP) using START (a State Department–managed data system that supports the arrival and resettlement of refugees through technology); provides information to resettlement agencies about arriving refugees; and offers cultural orientation training to refugees bound for the United States.

Job Overview/Summary:

The Senior Pipeline Officer (SPO) is an integral part of the RSC Asia Pipeline team, responsible for monitoring, quality control (QC) and facilitating follow-up for the RSC Asia pipeline. The Senior Pipeline Officer (SPO) facilitates pipeline review, QC, case updates (including deferrals), and follow-ups with referring entities on behalf of refugee applicants to the USRAP.

Major Responsibilities:

• Maintain a senior level understanding of, and ensure all work is in adherence to, current USRAP policy and the Cooperative Agreement.
• Maintain senior level knowledge of background information relevant to specific caseloads in the RSC Asia pipeline.
• Perform advanced quality control, case updates and follow-up to unstick and/or ready cases for the next stage in processing coordinating with other processing departments as needed.
• Draft clear and concise deferrals and update START Action Items and statuses accordingly.
• Be able to use START filters to identify cases on partner holds or otherwise in need of Pipeline Team action and correctly assign follow ups to others via START.
• Assist the Pipeline Managers to monitor and/or assist in needed follow-up action needed on special caseloads, including, but not limited to Minors, P3s and FTJ-Rs, as needed.
• Assist the Pipeline Managers to monitor RSC Asia’s deferred caseload to ensure all are deferred for the correct reason and that routine follow-up is facilitated as needed.
• Ensure a high level of error detection at QC check points in accordance with USRAP guidelines and the cooperative agreement, keeping the relevant Pipeline Manager routinely aware of developments in daily caseloads, including any policy clarification needs.
• Respond to case-specific inquiries from other RSC staff, RAs and referring partner organizations as required.
• Other duties as assigned by supervisor. This can include but is not limited to occasional pre-screening interviews and related follow-up with refugee applicants and could involve group or independent travel to the field.

Key Working Relationships:

Position Reports to: Pipeline Manager
Position directly supervises: N/A
Other Internal and/or external contacts:
Internal: All Bangkok and Malaysia RSC staff
External: RAs, UNHCR, DoHA, and local partners as required