Service Support Worker - Emergency Department

Service Support Worker - Emergency Department
Location: University Hospital of Wales, Cardiff CF14 4XW
Contract type: Casual x 2 positions
Hours per week: As and when required (flexible)
Salary: £10.28 per hour

Gweithwyr Cymorth Gwasanaeth Achlysurol – Adran Achosion Brys
Lleoliad: Ysbyty Athrofaol Cymru, Caerdydd CF14 4XW
Math o gontract: Swyddi achlysurol x 2
Oriau yr wythnos: Amrywiol yn ôl yr angen hyblyg
Cyflog: £10.28 yr awr

We’ve got an opportunity...
Do you love helping people in need? Are you looking for a rewarding role that could kick start your career in the health and social sector?
We are looking for caring and resilient people, who can think on their feet in a pressured environment to join our Independent Living team.

Based in fast paced, busy and intense Emergency Depart ment, you will provide practical and emotional support to patients. You will undertake non-medical tasks to free up the medical staff to be able to focus on their clinical role and make visitors' stay as comfortable as possible.

Responsibilities are varied and will include, but are not limited to:
Signposting and referring patients
Provide practical support- blanket, pillow, sick bowl, replenishing water jugs, providing refreshments. Stocking up linen and replenishing stock.
Provide emotional support to patients, relatives and staff including one to one support for patients who are confused or have dementia.
Provide bereavement support
Liaise with NHS colleagues regarding queries from patients.
Undertake NHS surveys.
Ensure patients belongings remain with them on admission or when moving between wards.
Undertake follow up calls/visits with patients
Please note that this service runs from Monday to Sunday (including bank holidays) between 10am and 10pm.
Rota produced one month in advance and casual staff will be offered shifts still available within the rota.

Say hello to the team…
Sometimes a little help can go a long way.
The Independent Living (IL) & Crisis Response (CR) service (IL/CR) are dedicated to making lives of vulnerable people a little bit better. We're a small team dotted all over the country that shares the same goal - to help those that need it most.
From picking up groceries to helping out around the house, we're there to make a difference. There's nothing better than knowing the time we spent with someone made them feel safer, happier, and more able to deal with crisis.

This role could be for you if…
You can make things great.
You know how to improve service quality for the benefit of users.
You’re professional.
You can deal with queries in a diplomatic and confidential manner.
You love being flexible. Working hours out with the norm suits you.

Also, you should be the following:
Educated to GCSE level (or equivalent by experience)
IT literate
Full driving licence allowing you to drive a manual transmission vehicle
Have a good knowledge of services provided by the NHS and Social Care

Closing date for application is 23.59 on Monday 3rd April 2023 with interviews to follow.
Please note that early application is encouraged, as we’ll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.

We offer a wide range of staff benefits, these include:
36 days holiday (inclusive of bank holidays) per annum - pro rata for part time staff
Option to buy an extra 5 days annual leave
Up to 6% contributory pension
Flexible working policy

Connecting human kindness with human crisis

Mae gennym gyfle…
Ydych chi’n mwynhau helpu pobl mewn angen? Ydych chi’n chwilio am rôl werth chweil a allai roi hwb i’ch gyrfa yn y sector iechyd a chymdeithasol?
Rydym yn chwilio am berson gofalgar a gwydn, a all feddwl ar eu traed mewn amgylchedd dan bwysau i ymuno â'n Tîm Ymateb i Argyfwng Iechyd a Lleol.

Byddwch wedi eich lleoli mewn Adran Achosion Brys brysur a dwys, a byddwch yn cynnig cefnogaeth ymarferol ac emosiynol i gleifion. Byddwch yn cyflawni tasgau anfeddygol i ryddhau’r staff meddygol i allu canolbwyntio ar eu rolau clinigol a sicrhau bod yr ymwelwyr mor gyfforddus â phosib.

Mae'r cyfrifoldebau yn amrywiol ac fe fyddant yn cynnwys, ond heb eu cyfyngu i'r canlynol:
Cyfeirio a chyfeirio cleifion
Darparu cymorth ymarferol- blanced, gobennydd, bowlen sâl, ailgyflenwi jygiau dŵr, darparu lluniaeth. Stocio lliain ac ail-lenwi stoc.
Rhoi cefnogaeth emosiynol i gleifion, perthnasau a staff gan gynnwys cefnogaeth un i un i gleifion sydd wedi drysu neu sydd â dementia.
Cysylltu â chydweithwyr yn y GIG ynghylch ymholiadau gan gleifion. Darparu cefnogaeth profedigaeth.
Ymgymryd ag arolygon y GIG.
Sicrhau bod cleifion sy'n perthyn yn aros gyda nhw wrth gael eu derbyn neu wrth symud rhwng wardiau.
Ymgymryd â galwadau/ymweliadau dilynol â chleifion
Sylwch fod y gwasanaeth hwn yn rhedeg o ddydd Llun i ddydd Sul (gan gynnwys gwyliau banc) rhwng 10am a 10pm.
Bydd rota sy'n cael ei gynhyrchu un mis ymlaen llaw a staff achlysurol yn cael cynnig shifftiau sydd dal ar gael o fewn y rota.

Gair am y tîm…
Mae mymryn o help yn gallu mynd ymhell. Mae'r Tîm Ymateb i Argyfwng Iechyd ac Lleol yn ymroddedig i wneud bywydau pobl agored i niwed ychydig yn well. Rydyn ni'n dîm bach ar hyd a lled y wlad sy'n rhannu'r un nod - i helpu'r rhai sydd ei angen fwyaf.

O wneud siopa bwyd i helpu o amgylch y tŷ, rydym yma i helpu. Does dim yn well na gwybod bod yr amser rydym wedi’i dreulio gyda phobl wedi gwneud iddynt deimlo’n fwy diogel, yn hapusach, ac mewn gwell sefyllfa i ddelio ag argyfwng.

Gallai’r rôl hon fod yn ddelfrydol i chi os...
Gallwch chi wneud pethau’n dda.
Rydych yn gwybo d sut i wella ansawdd gwasanaethau er budd y defnyddwyr.
Rydych chi’n broffesiynol.
Gallwch ymdrin ag ymholiadau mewn ffordd ddiplomataidd a chyfrinachol.
Rydych yn mwynhau bod yn hyblyg.
Rydych wrth eich bod yn gweithio oriau anarferol.

Hefyd, dylech feddu ar y canlynol:
Addysg hyd at lefel TGAU (neu gymhwyster cyfatebol drwy brofiad)
Sgiliau TG
Trwydded yrru lawn a sy'n eich galluogi i yrru cerbyd trosglwyddo â llaw
Gwybodaeth dda am y gwasanaethau mae’r GIG a Gofal Cymdeithasol yn eu darparu

Y dyddiad cau ar gyfer ceisiadau yw 11.59pm Dydd Llun 3ydd Ebrill 2023 gyda chyfweliadau i ddilyn.
Sylwch yr anogir gwneud cais cynnar, gan y byddwn yn adolygu ceisiadau drwy gydol y cyfnod hysbysebu ac yn cadw’r hawl i gau’r hysbyseb cyn y dyddiad cau a hysbysebir.

Rydym yn cynnig amrywiaeth eang o fuddion i staff, gan gynnwys:
36 d iwrnod o wyliau (gan gynnwys gwyliau banc)
Y dewis i brynu 5 diwrnod ychwanegol o wyliau blynyddol
Hyd at 6% o gyfraniad pensiwn
Polisi gweithio’n hyblyg

Cysylltu caredigrwydd dynol ag argyfyngau dynol

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