National Consultant - Business Analyst (remotely)

UNICEF is looking for a consultant (business analyst) in the digital department to support the Ministry of Social Policy of Ukraine in the development of electronic systems/subsystems/modules and electronic services to simplify the process of obtaining social services. With the support of the consultant (Business Analyst), UNICEF plans to support the Ministry of Social Policy of Ukraine in the development of electronic systems/subsystems/modules and electronic services that must be integrated into the UISSS, considering all the requirements and architecture of the electronic system. Among other things, the business analyst is expected to provide support to the Ministry in setting out the technical requirements for new electronic systems planned to be developed by the Ministry of Social Policy, with the aim of digitizing social services.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. 

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. 

And we never give up. 

For every child, hope

How can you make a difference? 

Purpose of assignment:

UNICEF is looking for a consultant (business analyst) in the digital department to support the Ministry of Social Policy of Ukraine in the development of electronic systems/subsystems/modules and electronic services to simplify the process of obtaining social services.

With the support of the consultant (Business Analyst), UNICEF plans to support the Ministry of Social Policy of Ukraine in the development of electronic systems/subsystems/modules and electronic services that must be integrated into the UISSS, considering all the requirements and architecture of the electronic system. Among other things, the business analyst is expected to provide support to the Ministry in setting out the technical requirements for new electronic systems planned to be developed by the Ministry of Social Policy, with the aim of digitizing social services.

Primary tasks:

1. Conduct an analysis of the activities of UISSS in the Ministry of Social Policy of Ukraine to improve the operation of the system, as well as to further integrate new electronic systems / subsystems / modules into the UISSS architecture.

2. Conduct a general analysis of the systems and processes that are used by the central executive authorities (including the Ministry of Social Policy of Ukraine) to provide social services to the population in order to further optimize and digitalize them.

3. Conduct an analysis to identify areas of improvement in electronic systems/subsystems/modules that have already been developed or are being developed by the Ministry of Social Policy in order to identify ways to enhance them.

4. Collect the requirements (including technical requirements) for new electronic systems / subsystems / modules that are planned to be developed by the Ministry of Social Policy of Ukraine and analyse the effectiveness of the solutions in improving business processes for the provision of social services to the population.

5. On an ongoing basis, monitor and assess the need of the Ministry of Social Policy for the possibility of digitizing social services, as well as monitor and evaluate the process of developing new systems / subsystems / modules in order to ensure that the final product (developed system / subsystem / module) meets the requirements and goals of UNICEF and the Ministry of Social Policy.

6. On an ongoing basis, collect feedback from stakeholders (including UNICEF (Social Policy Section) and the team of the Ministry of Social Policy of Ukraine) regarding the documents/reports developed by the consultant while fulfilling the deliverables of the contract; based on the results, update the relevant documentation.

7.Analysis of social and administrative services provided by the Ministry of Social Policy of Ukraine and creation of a list of services offered for fully automated provision.

8.  Other tasks regarding the development of digital initiatives agreed with the Ministry of Social Policy of Ukraine.

The business analyst will work under the leadership of the program manager of the digital team in close communication with the rest of the team's experts, as well as in cooperation with the UNICEF team (Social Policy section) and the team of the Ministry of Social Policy of Ukraine. It is expected that the business analyst will work in the Ministry of Social Policy of Ukraine premises.

All reports and other documents prepared by a consultant must be agreed with the Program Manager of the digital team, a representative of the Ministry of Social Policy of Ukraine and UNICEF. 

Work assignment overview:

* Deliverables  #6 reporting deadlines: (1st report - 30 April 2023, 2nd report – 26 May 2023, 3rd report - 30 June 2023, 4th report - 28 July 2023, 5th report - 25 August 2023, 6th report - September 29, 2023). The total amount of payment will be divided into 6 equal payments, payment will be made after the submission of the report. 

Travel plan (10 days):  it is expected that the consultant will take part in several trips to the regions of Ukraine in order to get acquainted with the work of the UISSS, as well as to study the problems faced by social workers who use already developed electronic systems / subsystems / modules developed with the support of the Ministry of Social Policy of Ukraine. The travel plan will be developed jointly with the Ministry of Social Policy of Ukraine. 

To qualify as an advocate for every child you will have…

Education: Bachelor's degree of higher in Computer science and information technologies, Software engineering, Computer engineering, System analysis, Mathematics, Statistics, Applied mathematics, Economics, Finance or Management Information Systems.

Professional experience: 

• At least 5 years of experience in business analysis;
• Experience in the implementation of digital projects for the IT private or public sector;
• Experience working with a wide range of stakeholders;
• Successful cases of digital projects implementation.

Languages: 

• Ukrainian: Advanced [C1];
• English: Upper-Intermediate [B2].

Skills and competencies:

• knowledge of the methodology of collection, analysis and formalization;
• understanding of software life cycle according to different methodologies;
• knowledge of the basics of programming, testing and algorithms;
• well-developed analytical skills;
• the ability to easily understand new areas;
• the ability to analyze the current situation in comparison with the past;
• ability to make decisions;
• excellent communication skills;
• understanding of agile methodologies;
• ability to be attentive to details.

Please provide an all-inclusive financial proposal including travels to carry out the deliverables listed above.

ⁱ Costs indicated are estimated. Final rate shall follow the “best value for money” principle, i.e., achieving the desired outcome at the lowest possible fee. Consultants will be asked to stipulate all-inclusive fees, including lump sum travel and subsistence costs, as applicable.

Payment of professional fees will be based on submission of agreed deliverables. UNICEF reserves the right to withhold payment in case the deliverables submitted are not up to the required standard or in case of delays in submitting the deliverables on the part of the consultant.

 UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment. 

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check. 

Remarks:  

Only shortlisted candidates will be contacted and advance to the next stage of the selection process. 

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. 

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.