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Business Transformation Officer, International Consultant Level I


  • Organization: WFP - World Food Programme
  • Location: Bangkok
  • Grade: Consultancy - International Consultant - Internationally recruited Contractors Agreement
  • Occupational Groups:
    • Operations and Administrations
    • Sustainable trade and development
    • Sustainable Business Development
  • Closing Date: Closed



WFP encourages female candidates and people with disabilities to apply.

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis. We are committed to promoting diversity and the principle of equal employment opportunity for all our employees and encourages qualified candidates to apply irrespective of religion or belief, ethnic or social background, gender, gender identity and disability.




Job Title:                   Business Transformation Officer - Digital Assistance Services Support
Grade:                       Level I        
Type of contract:      International Regular Consultancy
Unit:                           TEC - Digital Assistance Service        
Duration:                   6-11 months* 
Duty Station:             Bangkok, Thailand or Other Duty Stations*
Vacancy Number:     666421
Date of Publication:          Thursday 23 March 2023
Deadline of Application:   Sunday 9 April 2023

Terms and Conditions: 

WFP offers a competitive benefits package including salary and a medical insurance.  
Remote work may be possible depending upon the operational requirements of the Programme. Requests are assessed on a case-by-case basis, taking into account the personal circumstances of the requestor given the operational situation. 

(*) Recommended candidates will also be in the roster of Business Transformation Officer (International Consultant) position for future assignments. Duration and duty station will depend on each assignment.  




WFP has developed and is continuing to enhance and maintain a set of digital solutions to help in managing: 
•    the identities and entitlements of its beneficiaries
•    the operational parameters of the programmes that transfer benefits to them, and 
•    the assurances and insights to ensure related risks are properly managed. 
•    The requirements analysis and platform enhancement requests are properly managed.


This includes SCOPE, WFP’s beneficiary and transfer management platform that Supports the WFP programme intervention cycle from a technical perspective. The SCOPE platform is used for beneficiary registration, intervention setup, distribution planning, transfer and distribution reporting. While there is a current focus and scale-up/enhancement related to cash-based transfers, SCOPE is intended and being developed to fully support all WFP transfer modalities: in-kind, voucher and cash for a variety of project activities. As an extension and over the next couple of years, WFP also plans to develop a broad array of Digital Assistance Services (DAS) beyond SCOPE which are integrated or related to  the current SCOPE capabilities such as Building Blocks, PlugPay, Farm2Go, SchoolConnect, Community Feedback Mechanism through SugarCRM, CODA etc. 


The Digital Assistance Services (DAS) team under the TEC Division of the Regional Bureau based in Bangkok is seeking to deploy qualified resource within the Asia& the Pacific region who can augment the capacity of the DAS team and fill gap of absence of BTO (
Business Transformation Officer) - Project and Delivery function. This fulfils the goal of the Regional Bureau Bangkok (RBB) to not only provide learning opportunities for staff in the Region by job-shadowing but also help build capacity within the Region to share available resources in the COs to increase efficiency and cost-effectiveness. 


Under the overall supervision of the Regional IT Advisor, the staff will be reporting directly to the Regional Business Transformation Officer. The candidate is expected to follow up with ongoing DAS projects in the COs and provide technical support to DAS and SCOPE Focal Points, working in close collaboration with the RBB DAS team colleagues.   


KEY ACCOUNTABILITIES (not all-inclusive)


•    Lead the implementation of new Digital Assistance Services tools such as SCOPE functionalities and processes in the region, ensuring involvement of relevant stakeholders at CO, RB and HQ.
•    Provide project management support to COs in the region during the implementation and roll-out of DAS tools and its new functionalities and processes.
•    Deploy as needed to COs to support on-ground testing, roll-out and uptake of new DAS tools functionalities and processes, as well as for related project management surge capacity. 
•    Based on field implementation, distil use cases for new requirements or change requests for DAS tools, and support the BTOs in presenting the concepts in a concise manner to relevant technical teams. 
•    Engage in discussions on data sharing agreements with UNHCR and development of application programming interfaces (API) with HQ TEC teams to overcome challenges faced BGD CO.
•    Be part of discussions with HQ TEC/CBT and RBB on adapting SCOPE to WFP’s business requirements and integration of SCOPE with other corporate digital tools.
•    Support learning and development efforts (e.g. on-site training, remote guidance) related to new functionalities and processes.
•    Where relevant, support the CO in extending their support to partners in the implementation and use of new functionalities and processes. 
•    Ensure that guidance or recommendations are provided to COs on potential organizational and capacity changes that may arise from the application of new functionalities and processes. 
•    Adhere to processes and procedures for the Business Relationship Management, Business Analysis, and IT Project Management functions to ensure compliance and consistency. 
•    Test and analyze IT solutions and document the match against business requirements for quality and accuracy. 
•    Preform any other functions, as necessary.





Minimum Bachelor’s degree in in Computer Science, engineering or other relevant field. or Degree with additional years of related work experience or trainings/course.


•    At least 3 years of relevant progressive professional work experience in information management, information systems, web management, data management, GIS mapping, data visualization or project management. 
•    At least 2 years of progressive working experience as business partner in the international / multi-cultural work environment.


Fluency in written and oral English 



To be considered, interested candidates are invited to apply via (
**Only short-listed candidates will be contacted.


WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.  

Request for Disability related Reasonable Accommodations:  


It is important to WFP to create an accessible and inclusive workplace for everyone.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.  If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the selection and hiring process, please direct your request and inquiries to the Diversity and Inclusion team on:, cc’ing A member of the reasonable accommodation team will contact you to confidentially discuss your needs.  


This email is only to be used for any disability related accessibility requirements, and not for sending the application itself. Due to volume of applications, any applications or CVs sent through this email address will not be considered as a formal application and will not receive a reply from WFP.  




The World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience. 



WFP’s Regional Bureau for Asia and the Pacific in Bangkok, Thailand oversees operations in 17 country offices including the Pacific, reaching 30 million people with assistance. The portfolio of our work ranges from humanitarian aid in Afghanistan, to school meals in Cambodia and Laos, supporting government, social protection schemes in India and Pakistan, climate change adaptation in Nepal and Sri Lanka, nutrition for mothers in Bangladesh and Timor-Leste, to emergency preparedness in Indonesia and the Pacific. 


WFP is committed to diversity and inclusion within its workforce. WFP has zero tolerance for sexual exploitation and abuse, any kind of harassment, including sexual harassment, abuse of authority or discrimination. All selected candidates will, undergo rigorous reference and background checks.  


No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service. 

All WFP Employees are expected to demonstrate the competencies and standards of behaviour aligned with our core values and defined in the WFP LEADERSHIP FRAMEWORK, namely: 

•    Leading by example with integrity, 
•    Driving results and delivering on commitments, 
•    Fostering inclusive and collaborative teamwork, 
•    Applying strategic thinking, 
•    Building and maintaining sustainable partnerships. 

This vacancy is now closed.
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