Resettlement Casework Intern

SCOPE OF WORK: The Resettlement Case Management Team provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of client self-sufficiency. The Team works closely with clients, IRC staff, and external parties to develop service and/or self-sufficiency plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements. 

RESPONSIBILITIES:

•  Support Caseworkers to ensure clients has living essentials such as housing, food, medical care, and access to transportation, and are oriented to their new environment.
•  Conduct intake services with clients to assess needs. Provide individualized support through direct services, referrals, and advocacy.
•  Input clients’ information in database(s) and assist with tracking and reporting as needed.
•  Use personal, insured vehicle to travel as needed throughout the service delivery area.
•  Assist with field work including but not limited to: airport pickup, housing setup, school enrollment, delivery of household items, application for documents including social security cards, obtaining clients signatures and assistance with medical non-emergency services as needed.
•  Other duties as assigned.

LEARNING OBJECTIVES:

•  Learn about the services that refugees are eligible for upon arrival in the U.S., including public benefits in Phoenix and local resources in the Metro area
•  Learn about strategies for effective, holistic case management
•  Develop resourcefulness and problem-solving skills to work independently in different situational contexts
•  Learn to communicate effectively with clients across cultures