Knowledge Management Specialist - IPSA - 10 - Homebased - Part Time (80%)

The United Nations Volunteers (UNV) programme contributes to peace and development through volunteerism worldwide. UNV works with partners to integrate qualified, highly motivated and well- supported UN Volunteers into development programming and promote the value and global recognition of volunteerism. UNV is active in around 130 countries every year. With field presences in over 60 countries, UNV is represented worldwide. UNV is administered by the United Nations Development Programme (UNDP). Among its units, is the Volunteer Advisory Services Section (VASS) based at UNV Headquarters in Bonn, with the key role to position UNV as a knowledge and policy hub on volunteering for the Sustainable Development Goals (SDGs). VASS brokers and generates evidence and knowledge to promote and advocate with a broad range of stakeholders the integration of volunteerism in their policies and plans.

In July 2020, UNV launched the UNV Knowledge Portal on Volunteerism, a one stop platform for knowledge management and dissemination. It comprises the following components:

1. A country profile database of volunteer data
2. An evidence library of global publications on themes related to volunteering
3. A knowledge exchange, an interactive space for knowledge sharing, discussions, exchange, dissemination, and interaction on different volunteering topics.

Three years after its launch, UNV is taking stock of its work on knowledge management, brokering and exchange with the aim of scaling up and improving work in this area. Aligned to this overall objective are two important sub-strands of work. Firstly, UNV is starting the process to develop its next flagship publication the “State of the World’s Volunteerism Report” for launch and publication in 2024/25. Knowledge management and partnerships, as well as knowledge brokering, and dissemination will be central to the development and outreach process of the report. Secondly, three years after the development of the UNV Knowledge Portal, now is the time to reappraise the portal, what is working and not working with the objective to enhance its technical functionality, data and content, and usability and accessibility of the portal.

Institutional Arrangement

The Knowledge Management Specialist will report to the Policy Specialist, in the Evidence Team. He/ she will work with the Policy Analyst on implementation of updates of content and with the Policy Associate on the implementation of activities related to the Knowledge Exchange. The Specialist is a member of the VASS Evidence team and will be expected to attend and participate in team meetings.

Travel:

The Knowledge Management Specialist will be expected to travel to Bonn once every three months for a period of a week.

Knowledge Management and advocacy strategy:

• Coordinate UNV's Voluntary Advisory Services work on knowledge management and brokering.
• Review current systems, tools and approaches to knowledge management, both internally within UNV and with external partners – recommend and implement improvements.
• Review systems to measure the uptake and effectiveness of UNV’s knowledge work including
• portal traffic - recommend and implement improvements.

Knowledge Portal:

• Carry out an overall assessment of the strengths and weaknesses of the technical functionality, data and content and usability and accessibility of the portal.
• Prepare a plan for improvements containing key milestones and resource implications.
• Oversee and coordinate the day to day running and improvements of the knowledge portal.
• Update internal guidance and protocols for the portal.
• Provide concrete proposals on how to position the Portal through marketing and publicity strategies within the development, policy, and volunteering community and beyond.

Knowledge exchange, outreach, and communications:

• Plan and implement a programme of external knowledge brokering and outreach events with key audiences during the process to develop the State of the Worlds Volunteerism Report 2024/25 and UNV's Volunteer Index.
• Identify knowledge partnerships and champions to further UNV’s SWVR goals.
• Support the implementation of knowledge and outreach events promoting information sharing and lessons learnt on integration into UNSDCF's and UN entity Country Programme Documents.
• Develop materials including videos, speeches, presentations, background notes and graphics for in person and online consultations and workshops.
• Coordinate with communication colleagues in disseminating advocacy messages and promoting events including through social media.

• Core
  Achieve Results:	LEVEL 3: Set and align challenging, achievable objectives for multiple projects, have lasting impact
  Think Innovatively:	LEVEL 3: Proactively mitigate potential risks, develop new ideas to solve complex problems
  Learn Continuously:	LEVEL 3: Create and act on opportunities to expand horizons, diversify experiences
  Adapt with Agility:	LEVEL 3: Proactively initiate and champion change, manage multiple competing demands
  Act with Determination:	LEVEL 3: Think beyond immediate task/barriers and take action to achieve greater results
  Engage and Partner:	LEVEL 3: Political savvy, navigate complex landscape, champion inter-agency collaboration
  Enable Diversity and Inclusion:	LEVEL 3: Appreciate benefits of diverse workforce and champion inclusivity
  Cross-Functional & Technical competencies  Thematic Area Name Definition Communications   Multimedia production   Ability to create and combine images, text and audio- visuals to produce multimedia content Communications   Social Media management   Ability to represent and promote the UNDP brand in virtual communities and networks General (across the functions)   Public relations Ability to build and maintain an overall positive public image for the organisation, its mandate and its brand, while ensuring that individual campaigns and other communications and advocacy initiatives are supported in reaching the public Digital & Innovation   Data literacy   Understand the potential as well as the limitations of using data driven innovation Ability to use a mix of data sources (quantitative, qualitative or real-time techniques) to develop understanding, identify patterns to inform decision making or identify opportunities for further exploration