CRM Implementation Associate GS7, Temporary Appointment (TA), 12 months, Bogotá - Colombia, post # 124210

At UNICEF Colombia we are looking for a CRM Implementation Associate GS7, Temporary Appointment (TA), who will be working within the Fund Raising and Partnerships area to coordinate the completion of the CRM implementation and further enhancements in Colombia Country Office, in order to accelerate the stabilization of systems, which will lead to improve supporters Lifetime Value and ultimately to increase revenue.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child,

At UNICEF COLOMBIA we work to generate positive changes in the lives of children and adolescents. Our current work plan runs from 2021 to the end of 2024 and aims to ensure that children and adolescents enjoy their rights through equitable access to social services, improve their learning and live protected from all types of violence.

We work throughout Colombia, with special focus on the departments where children have fewer opportunities: Chocó, Nariño, La Guajira, Atlántico, Arauca and Norte de Santander.

For more information visit the following link:

https://www.youtube.com/watch?v=Bc3OopCmEpM

Purpose of the Position

Under the supervision of the Marketing Development Officer, in dotted line with the Individual Giving Officer, and close collaboration with other Fundraising Areas, coordinate the completion of the CRM implementation and further enhancements in Colombia Country Office, in order to accelerate the stabilization of systems, which will lead to improve supporters Lifetime Value and ultimately to increase revenue.

Summary of key functions/accountabilities: 

To qualify as an advocate for every child you will have…

• Completion of secondary education, preferably supplemented by technical or university courses related to the work of the organization.

• Minimum seven years (7) of experience in Salesforce CRM and preferably with experience in Fundraising Operations.

• Experience leading and coordinating functional and technical teams in data migration projects, parameterization of tools (CRM), software testing teams.

• Project Management and people skills. Knowledge in Agile methodologies required, Scrum certification is an asset.

• Experience working with salesforce suppliers.

• Intermediate MS Excel user (Graphics, Pivot Tables).

• Fluency in English and Spanish is required. Excellent communication and writing skills in Spanish is required.

• Experience in an UN system agency or an NGO is an asset.

FIND THE COMPLETE JOB DESCRIPTION HERE:

 JD CRM Implementation Associate GS7.pdf

For every Child, you demonstrate…

UNICEF’s core values are Care, Respect, Integrity, Trust, Accountability & Sustainability  

The Core competencies required for the post are:·

• Demonstrates Self Awareness and Ethical Awareness (1)
• Works Collaboratively with others (1)
• Builds and Maintains Partnerships (1)
• Innovates and Embraces Change (1)
• Thinks and Acts Strategically (1)
• Drive to achieve impactful results (1)
• Manages ambiguity and complexity (1)

View our competency framework at:

Get prepared | UNICEF Careers

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

Remarks:

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process