ICT Intern, Kampala, Uganda, 3 months (Full-time In-person) (Open to Ugandan Nationals Only)

Kampala

Organization: UNICEF - United Nations Children’s Fund
Location: Kampala
Grade: Internship - Internship
Occupational Groups:
- Information Technology and Computer Science
Closing Date: Closed

The UNICEF Uganda Country Office is looking for a motivated, digitally-minded and dynamic ICT Intern to support ICT operations in driving results for the children of Uganda.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, Connection

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does - in programmes, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an equal opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life - in its social, political, economic, civic and cultural dimensions - her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens - addressing inequity - not only will give all children the opportunity to fulfil their potential but also will lead to sustained growth and stability of countries. Therefore, the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.

Visit this Link to connect with our mission in Uganda.

UNICEF Uganda is seeking an intern to support ICT operations in the Uganda Country Office for a period of three months in driving significant impacts for the children of Uganda. The successful candidate will be part of a dynamic and passionate team that works together to implement the ICT and Technology for Development Strategy to improve the quality of health, nutrition, water, sanitation, hygiene, and basic education of Ugandan children, protecting them from violence, exploitation, and abuse. The Intern will have an opportunity to learn and contribute to the ICTD strategy implementation in the Country Office.

How can you make a difference?

The primary purpose of the internship will be to support the development and enhancement of the interns’ professional and educational experience through practical work assignments, to expose the intern to UNICEF’s work, as well as well as to promote learning for the intern on ICT operations within UNICEF. The ICT Intern will be responsible for assisting the section in deploying re-usable devices o schools and learning centers, implementing the ICT Equipment tracker, contribute towards the enhancement of user service support and guidance, ensure knowledge management through documentation of ICT processes and guidelines, and any other assignments of additional duties and responsibilities that may arise during duties. The interns are expected to produce actionable information products. This requires familiarization with both traditional and non-traditional sources of data in day-to-day work. They should be organized and able to implement assigned data centric projects from start to finish. They should be able to present technical information and findings in a way that is easily understood by the sector members and the management, such as data visualization, mapping, narrative writing, and in-person communication.

Key responsibilities and tasks:

1. Technology for Development (T4D) Support

Prepare reusable equipment (laptops, desktops, printers, scanners) to be donated to schools and learning centers. Contribute to documentation and reports development.

2. ICT Inventory

Develop a simple web-based solution to track low value ICT equipment inventory including equipment on warranty, in ICT store, and on loan to staff.

3. Helpdesk Support

Provide support to deploy end-user equipment; troubleshoot, diagnose, and repair equipment including laptops, user peripherals, and communication devices.

4. Meeting and Conferencing Support

Provide technical support, training staff on the use of various apps and conferencing facilities.

5. Any other duties assigned by supervisor.

To qualify as an advocate for every child you will have…

Be enrolled in an undergraduate or graduate degree in one's final year of study or have graduated in the last calendar year with formal training and certifications in relevant ICT related fields with a focus on Information Technology, Information Systems, Computer Science or Engineering.
Have excellent academic performance as demonstrated by recent university or institution records.
Strong communication and interpersonal skills with strong technical, troubleshooting, and ability to work with minimal supervision.
Excellent knowledge of computer laptop/desktop hardware and software such as Windows 10, Microsoft Office suite and other UNICEF applications. Familiarity with networking, telephony, Active Directory, MS Office, tele / video conferencing, smartphone hardware and software (IOS, Android, etc.), mobile phone service technologies and ticketing systems.
Have excellent customer service, communication, and problem-solving skills, with the ability to work with various diverse cultural groups
While experience in ICT operations, and ICT-related project work and customer service will be considered as an added advantage, it will not be a prerequisite
Fluency in English is required- both verbal and written skills are required
Applicants must be at least 18 years old
Be a Ugandan national
Have no immediate relatives (e.g. father, mother, brother, sister) working in any UNICEF office; and have no other relatives in the line of authority which the intern will report to.
It is expected the ICT intern will work on a full-time basis on-site.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are...
(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3)Drive to achieve results for impact (4)Innovates and embraces change (5) Manages ambiguity and complexity (6)Thinks and acts strategically (7)Works collaboratively with others.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

Remarks:

UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children.

Interns at UNICEF receive a stipend as per the UNICEF policy on internship. At the end of each month, the intern will fill out an invoice template and payment will be made as soon as the invoice is approved by the supervisor. Any costs incurred during official travel authorized by UNICEF shall be covered in accordance with the UNICEF procedure on Duty travel.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

This vacancy is now closed.
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