Job Requisition Type

Evergreen (Formerly known as talent pools, in order to have a balanced number of ready-to-hire candidates who can be deployed at short notice to a vacancy that best matches their skills. Evergreens are primarily used to fill Temporary Appointments.)

Call for applications - Communications Officer, P2

Location: Various location

Why should you join us?

UNHCR, the UN Refugee Agency, takes the lead in protecting people forced to flee wars and persecution around the world, providing life-saving aid including shelter, food and water to ensure their basic safety, rights and dignity. With 18,879 women and men working in 137 countries, we work tirelessly to make a difference in the lives of 89.3 million forcibly displaced people worldwide.

Our dedicated and professional staff work around the clock in roles including legal protection, community services, public affairs, health and more. Despite the challenges they can face, our staff are proud to work for UNHCR and determined to make a positive impact.

How can you make a difference?

Associate Communications Officer

The Associate Communications Officers’ functions, working relationships and skills specializations differ depending on language, location, grade, and whether they sit within a country operation, a regional bureau or the Global Communications Service. UNHCR’s primary target audiences include public, media and policymakers, while our main partners and influencers include peers and private sector, trusted figures and our own workforce. Some communicators will focus mainly on news and media relations, for example, while others will produce multimedia content, manage social media accounts or lead advocacy campaigns. Forging partnerships with media outlets that reach target audiences is a central role for all Associate Communications Officers.

Key responsibilities and duties:

• Work inside UNHCR headquarters and with Bureaux to help draft external messaging, news outputs and multimedia content

• Contribute to teams’ strategies on formulating and publishing content and messaging to a variety of external audiences, especially media

• Support other senior spokespeople and management in media engagement, external interviews and in organizing press and other ad hoc events

• Monitor news media, identifying proactive opportunities and reactive communications needs

• Support communications teams with administrative issues including drawing up press lists, researching and publishing materials

Who are we looking for?

Candidates with 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree.

Requirements

Minimum 1 year of professional experience in journalism and/or communications, mainly at international level.

Advantage

Strong social media presence. Experience working on advocacy campaigns. Experience working with goodwill ambassadors and other high-profile influencers. Experience with brand management. Experience with measurement and evaluation, especially providing analysis of media coverage, social media engagement, web traffic, etc. Experience reporting, writing, editing for magazines, newspapers and websites. Experience using digital asset management systems. Experience with digital analytics and performance reporting.

Associate Social Media Officer

The Associate Social Medial Officer is part of UNHCR’s Global Communications Service, within the Social Media Section, and reports to the Senior Social Media Officer. The Global Social Media Section oversees UNHCR’s social media strategy and manages the global social media accounts (Facebook, Instagram, Twitter, LinkedIn, TikTok, among others). The Section also provides training and strategic and operational support to UNHCR’s leadership, national account managers and regional bureaux, manages partnerships with social media platforms, and leads on social media collaborations with Goodwill Ambassadors and influencers.

Key responsibilities and duties:

• Draft engaging social media copy for UNHCR’s global social media channels, including Twitter, Facebook, Instagram and LinkedIn.

• Assist in the production of visual content (including graphics and GIFs) for various platforms.

• Assist in the production of Instagram Stories, Reels and TikTok videos. 

• Support the development and implementation of social content strategies to effectively reach target audiences via UNHCR’s global social media accounts.

• Support social media strategies/plans for milestone communications efforts, campaigns and key moments/events.

• Coordinate and support the development of social media packs, working together with the team’s graphic designer, social video producers and editors, and drawing on UNHCR’s extensive photo and media library. 

• Monitor and respond to trends by adapting existing evergreen content or swiftly creating new content, in order to position UNHCR as a leading voice on issues relating to its mandate, and to reach and engage new audiences.

• Contribute to UNHCR’s refugee-led strategy to identify and amplify refugees, displaced and stateless people on social media, including by amplifying their posts and by co-creating content with them.

• Support community management, including social listening, monitoring and responding to comments, analyzing audience sentiment and soliciting feedback with existing and target audiences.

• Support social media partnerships.

• Support in the production of analytics reports and provide recommendations on tactics to improve UNHCR’s social media presence.

Who are we looking for?

Candidates with 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree.

Requirements

Minimum 2 years of professional experience in journalism and/or communications, mainly at international level. Experience managing social media accounts for an international brand or organization, working as part of a geographically diverse team (across time-zones). Experience producing social content for Facebook, Instagram, Twitter, TikTok and LinkedIn. Experience working on advocacy campaigns. Experience with measurement and evaluation, especially providing analysis of social media coverage, engagement, trending conversations, etc.

Advantage

Experience reporting, writing, editing for magazines, newspapers and websites. Experience using digital asset management systems. Experience working with goodwill ambassadors and other high-profile influencers. Active personal social media presence.

For a more detailed description, please review the job description:

https://www.unhcr.org/6422989c4

COMMITMENT TO DIVERSITY AND INCLUSION

UNHCR’s workforce consists of many diverse nationalities, cultures, languages and opinions. We seek to sustain and strengthen this diversity and to ensure equal opportunities, as well as an inclusive working environment, for our entire workforce. Joining us means living, sharing and promoting these core values of inclusion, diversity and gender equality.

Applications are encouraged from all qualified candidates without distinction on the grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.