Refugee Cash Assistance (RCA) Coordinator

Job Overview: The RCA Program Coordinator assists the Economic Empowerment Supervisor in overseeing the RCA Specialist team regarding the following aspects of the ORR funded Refugee Cash Assistance program; client eligibility and enrollment, client payments, case management, income verification, mandatory narrative and quantitative reporting, and file closures. Working closely with all departments, the Cash Assistance Coordinator facilitates timely access to cash assistance while clients pursue economic self-reliance. The Cash Assistance Coordinator will work closely with the Employment Specialists, Financial Capability team, Education Coordinator, Caseworkers, Casework Supervisors, Public Benefits team, Health team, and other colleagues to ensure proactive rent planning, household budget creation, client education to inform cash enrollment program decision making, and ongoing cash assistance administration.

Major Responsibilities:

Responsibilities include, but are not limited to:

Funder Management

• Ensure program goals are met.
• Prepare narrative and quantitative reports alongside the EE Supervisor, including reconciliation of monthly request for reimbursement reports.
• Prepare files and participate in TXOR and ORR monitoring
• Other duties as assigned
  

Program Coordination

• Develop a comprehensive understanding of direct assistance and cash assistance programs including the Reception & Placement Program (R&P), Afghan Placement Assistance Program (APA), Refugee Cash Assistance (RCA), Matching Grant (MG), and Temporary Assistance for Needy Families (TANF) programs.
• Work with and in cooperation with RSS Employment Services team and Casework Supervisors to continuously identify and assess client eligibility for the Refugee Cash Assistance program.
• Work closely with colleagues in casework, education, and employment services to ensure clients receive appropriate employment training and meet the workforce development requirements of their respective cash programs.
• Follow up with participants regularly and ensure that contact records and data required for program eligibility and reporting purposes are collected and recorded accurately and timely, in both case files and in the Efforts to Outcomes (ETO) database, in accordance with program requirements.

Coaching Services

• Under the direction of the Economic Empowerment supervisor, establish monthly direct assistance schedules.
• Support gender equality and promote full participation of women and girls in programs and services.

Quality Assurance and Compliance

• Perform administrative tasks, including maintaining accurate and timely case notes, updating client case files per program requirements, filing documentation, and completing data entry in the Efforts to Outcomes (ETO) and Geneva databases.
• Conduct regular file reviews and support ongoing quality assurance for cash program case file documentation.
• Respond to monitoring and audit requests, in consultation with the Resettlement Supervisor, Employment Supervisor and the Finance team.
• Work with the Resettlement Manager to establish necessary data collection systems.

Program Management:

• Serve as technical expert and provide guidance on program compliance and reporting
• Train and supervise support staff
• Oversee client eligibility and enrollments
• Implement changing policies and forms from TXOR as needed
• Ensure all case notes are entered into ETO in timely and thorough manner
• Ensure client files are complete and accurate
• Oversee case management of files and address client non-compliance when necessary
• Monitor compliance of program rules including monthly 1E compliance reports with RSS Employment
• Collaborate with other programs to provide fluid services and ensure compliance
• Assign USIO  payment cards and resolve any problems that may arise with Finance Team
• Complete monthly income verifications and request payments in Integra
• Ensure all data recording in TXOR’s Client Track is timely and accurate including client enrollments, waivers, payments, payment reductions, and file closures
• Review files for program closure

JOB REQUIREMENTS

Education:

• Undergraduate degree required with at least two years of related work experience.

Work Experience:

• Prior work in refugee resettlement or another direct service capacity serving immigrants and/or refugees.

Demonstrated Skills & Competencies:

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Experience supervising staff, including coaching, conducting formal performance evaluations, and participating in all phases from recruitment to separation preferred.
• Familiarity with R&P, APA, Matching Grant, Office of Refugee Resettlement (ORR) and other resettlement programs preferred.
• Proficient in general office software, e.g., MS Word, Excel, Outlook, internet applications and database systems.
• Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired.
• Superior attention to detail, ability to navigate complexity, time management, and organizational skills.
• Valid driver’s license and access to a personal, insured vehicle.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirement.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions.  All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity.  We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal. 

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits.  In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. 

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