Client Benefits Specialist

Job Overview: The Client Benefits Specialist supports the best possible resettlement and post-resettlement experience by supporting clients in accessing state public and government benefits and carrying out related activities. They provide services with a strong emphasis on empowerment through a strengths-based approach that supports clients to thrive in their community.

Major Responsibilities:

Responsibilities include, but are not limited to:

• Provide a wide variety of direct client services through a trauma-informed framework that safeguards and promotes the dignity and self-determination of clients. Connect clients with IRC and partner resources with a focus on clear and timely communication.
• Work across teams (Resettlement, Extended Case Management, Education, Employment, Health, Housing) to communicate client information, advocate on their behalf, and support the coordination of services.
• Applying for the initial OPA benefits before arrival (SNAP, Medicaid, SNAP interview), and maintaining documentation and case notes surrounding it, including being the point of contact with OPA
• Preparing clients for initial SNAP interview and taking them to the OPA office
• Prepare client applications for, Social Security Insurance, and disability (SSI/SSDI), Temporary Assistance for Needy Families (TANF), and other related benefits and support follow up activities.
• Work on applications such for other benefits such as LIEAP and WIC in conjunction with other teams
• General education on public benefits, what is available, and how they work.
• Working with the client to complete the SNAP and Medicaid recertifications.
• Teaching digital literacy as it applies to benefits such as mybnft app
• Doing initial intake for RSS
• Develop and maintain partnerships with community organizations for client referrals as needed.
• Satisfy recordkeeping requirements and case noting.
• Other duties as assigned.

Job Requirements:

Education: Undergraduate degree preferred, ideally in Social Work, Human Services, or related field, equivalent work experience will be considered.

Work Experience:

Prior related work experience, including customer service, compliance with program requirements, and accurate and timely recordkeeping preferred.

Demonstrated Skills & Competencies:

• Strong commitment to ensuring the success of the IRC mission while adhering to the values of service, accountability, integrity, and equality as defined in the IRC Way.
• Strong organizational skills and attention to detail.
• Proven ability to contribute both independently and as a key team member.
• Fluency in English, spoken and written.
• Reliable, professional, resourceful, team-oriented, and sensitive to cultural differences.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver’s license and access to personal, insured vehicle.

Working Environment:

• Standard office work environment, potentially supplemented with remote work.
• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.