Operations Specialist

Job Overview
The Operations Specialist is responsible for receptionist services and operational duties, resulting in a well-functioning, compliant operational environment for staff, clients, and partners. Position reports to Development Manager.

MAJOR RESPONSIBILITIES

Responsibilities include but are not limited to:

• Reception and Facility Management
• Answer all incoming phone calls, listening to voicemails and direct them to the appropriate team members in a timely and courteous manner.
• Manage front desk area, greeting and directing clients and visitors in a professional manner.
• Manage the Stop and Shop located in the reception area, scheduling shopping appointments with clients, processing paperwork for CIK distribution, and keeping shelves stocked with CIK items
• Assist with annual and mid-year inventory counts
• Provide information and answer questions for all visitors.
• Maintain reception area and lobby in a neat and professional manner.
• Receive and distribute incoming mail and faxes.
• Support the Deputy Director with resolving facility maintenance issues.

Job Requirements:

• Front office/reception experience preferred
• Experience working with inventory management software preferred

Information Technology (IT)

• Coordinate repairs and improvements of copiers and other equipment with staff, property manager, and vendors.
• Support office-level IT and communications infrastructure, hardware, and software needs.

Supply Chain

• Order office and program supplies as needed.
• Process vendor invoices in coordination with Finance team.
• Support Development Manager with CIK inventory tracking and reporting

Safety and Security (S&S)

• Provide support for day-to-day S&S matters.
• Support special projects and perform other tasks and duties as assigned.

Human Resources Support

• Serves as primary resource for new staff on office protocols and other onboarding materials.
• Coordinates HR administrative activities including new hire and hire change paperwork processing, posting vacant jobs, managing background checks for staff, ordering staff business cards, badges, and key cards

Working Environment:

• A combination of standard office environment and ‘field’ time within the service delivery area to perform the above outlined responsibilities
• May require occasional weekend and/or evening work

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience, and skills relative to the defined job requirements.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity.  We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal. 

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits.  In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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