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ICT Senior Assistant – IT Infrastructure


  • Organization: UNOPS - United Nations Office for Project Services
  • Location: Brindisi
  • Grade: Administrative support - GS-5, General Service - No need for Higher Education - Locally recruited position
  • Occupational Groups:
    • Administrative support
    • Infrastructure and Urban-Rural development
    • Information Technology and Computer Science
  • Closing Date: Closed
Job categories IT
Vacancy code VA/2023/B5011/25869
Level ICS-5
Department/office NYPO, SDC, UN Technology Support Services
Duty station Brindisi, Italy
Contract type Fixed Term
Contract level G5
Duration 1 year with possibility of extension based on performance and funds availability 
Application period 25-Apr-2023 to 11-May-2023
Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement.

Functional Responsibilities

Under the overall supervision of the UNOPS Senior Programme Manager, the incumbent works under the guidance of the Chief Infrastructure and Operations Section in the UNGSC and will report to Information Systems Officer or his/her designate and is responsible for the following duties:
Summary of Key Functions  

  • Citrix and Virtualization Support 
  • IT Infrastructure and access layer support
  • Technical Support
  • Knowledge Management 
Citrix and Virtualization Support:
  • Provide support in maintaining Citrix Virtual Apps platform that support several mission critical applications.  
  • Provide support in maintaining Citrix Application Delivery Controllers platform. 
  • Automate tasks using Ansible and PowerShell for Linux and Windows systems.
  • Automate infrastructure deployments using Infrastructure as a Code solutions and framework using Terraform. 
IT infrastructure and access layer support
  • Maintain Load balancing Deployment that support several mission critical applications.  
  • Manage Load balancing deployment in private and public cloud.
  • Manage Certificates and secure access to published applications.
Technical Support 
  • Contribute to develop scripts for operation process automation based on systems engineering and configuration management frameworks.
  • Assist on the deployment of several projects, including hands-on configuration of complex components.
  • Contribute to solve complex problems related to IT infrastructure. 
  • Participate in on-call rotation that includes afternoon working hour shifts. 
Knowledge Management:
  • Continually explore, evaluate and recommend advanced technologies to provide higher quality service, scalability and modern architectural standards.
Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above

Impact of Results

The result of work of the ICT Senior Assistant – IT Infrastructure  impacts directly on delivery of services that satisfy the requirements of the Department as well as the performance of the services implemented in the DPO and Peace Keeping and Special Political Missions and headquarters. It will also ensure proper processes and methodologies are followed and implemented according to the latest of the industry standards. The incumbent is responsible for ensuring activities for all global locations are in line with the overall business targets and UN policies, rules and regulations.

Education/Experience/Language requirements



  • High school diploma or equivalent is required.  
  • Citrix or Virtualization APP related certifications are desirable
  • Certification in Load balancing is desirable

Required experience:

  • A minimum of five (5) years of progressively responsible experience in the field of information technology and/or telecommunications and systems, preferably in an international environment. 

  • A minimum of two (2) years of experience with Citrix technologies and their use in delivering secure, highly available, mission critical enterprise-class solutions

  • A minimum of two (2) years of experience with load balancing technologies

Desired experience: The following experience is optional. Candidates who do not have it are welcome to apply

  • Experience supporting multi location enterprise grade data centre. 

  • Experience in certificates management

  • Fluency in English (read, write, speak) is required. 
  • Knowledge of another United Nations official language is an asset.

This vacancy is now closed.
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