ICT Associate (Cloud Systems Development and Release)

UNV’s Management Services hold the responsibility for the strategic planning, managerial leadership, oversight, and quality control of an integrated platform of operational services ensuring timely, effective and efficient delivery according to corporate performance standards and in compliance with the UN Regulations and Rules and UNDP´s accountability framework.  

The Information and Communication Technology Section (ICTS) is responsible for the running operations of all ICT on-premises and cloud datacenters, cloud platforms and services, business applications, corporate websites, helpdesk, videoconferences, security services, hardware, software, network, and telecommunications services. This includes application system analysis, design, development and maintenance, local and global telecommunication networks, commercial hardware and software installation and operation (at both desktop and network levels), internet, and email. ICTS is also providing network and support services to other UN Agencies in UN Bonn Campus. ICTS is working in close collaboration with UNDP ITM department.  

• Develop software specifications of UNV systems; 
• Develop and translate business requirements into application functionality, specifications, and test plans; 
• Liaise with staff in business units, external IT specialists, and provide specialized advice to users; 
• Develop systems documentation; 
• Apply rapid development and iterative prototyping to complex software problems.  

• Develop and maintain UNV systems in the cloud and on-premises; 
• Develop new features and functionalities for UNV in line with the development SOPs; 
• Integrate UNV applications in a consistent manner (Application integration, data integration, business rules integration); 
• Coordinates- with outsourced company developers about the requirements to the system changes/ development, discussing technical issues and getting the solution as per agreed contracts; 
• Ensure optimum technical performance of the system, upgrade or enhance existing functionalities, troubleshoot and provide continuing user support, including resolving problems (Tier III applications support). 

• Follow release management guidelines; 
• Perform User Acceptance testing; 
• Monitor application security and performance before and after releases; 
• Monitor Application and server logs. 

Achieve Results

• Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively

• Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously

• Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility

• Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination

• Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner

• Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion

• Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical competencies

Communication

• Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience 

Knowledge Generation 

• Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need 

Agile' methodologies and practices 

• Ability to manage projects and processes through continuous iteration, learning and improvement.  
• Ability to manage a self-organizing cross-functional teams, foster a team culture of curiosity and learning. Being nimble and being able to improvise and quickly adjust to unforeseen events or changes in conditions or context. 

Programming 

• Knowledge in programming concept, developing software program and management of application lifecycle. 
• Knowledge of Oracle VCBS, Microsoft tools and equivalent an asset. 

Applications Management 

• Ability to set-up, develop, support, and maintain applications. Expertise in Oracle Cloud, ServiceNow, SalesForce.com and Microsoft technology and assets. 

Digital product management 

• Ability to design and lead digital product development including testing, ongoing product iteration, product strategy and delivery. 

• Secondary education, with specialized certification in computer science, information systems, or related field; 
• University degree is desirable, but it is not a requirement. 

• 6 years of relevant experience in information and communication technology; 
• Alternatively, bachelor’s degree in a relevant field in combination with 3 years of experience in information and communication technology may be accepted; 
• Experience with web development projects, with ability to collaborate on medium to large technical projects involving internal and external (outsourced) teams; 
• Experience in developing web applications with Microsoft technologies (C#, .Net, Microservices); 
• Experience in developing web applications in Microsoft Azure (Azure Service Bus, Docker, Kubernetes, Azure Pipelines, Azure Data factory, LogicApps, Redis cache); 
• Experience with distributed version control (GIT, Azure DevOps);  
• Experience in delivering application component involving web services (REST, SOAP, APIs, Service Bus); 
• Experience in databases (MSSQL, , Terraform, Azure SQL elastic pool) and complex SQL queries; 
• Experience in React javascript framework; 
• Knowledge and experience on usability and accessibility guidelines would be an additional asset. 
• Proficiency in English;  
• Working knowledge of another official UN language is an asset. 

• Only short-listed applicants will be contacted;
• The successful candidate will hold a UNDP letter of appointment;
• This post is for local recruitment only. It is open to citizens of the European Union (EU) member states or holders of residence and unlimited work permits for Germany. All travel, interview and relocation costs, if any, incurred to take up an appointment at the duty station in Bonn are at the expense of the applicant.