Product Analyst, Amman Listening Project

Background

The UN Secretary-General established the UN SDG Action Campaign to inspire people and organizations from all backgrounds and every part of the world to take actions to achieve the Sustainable Development Goals, while holding decision-makers to account for progress society-wide. The UN SDG Action Campaign is working closely with cities and local governments to showcase how they are actively contributing to implement Agenda 2030, accelerating transformative action to achieve the Sustainable Development Goals for all, and everywhere. The UN SDG Action Campaign, together with the office of UNDP in Jordan are supporting the Great Amman Municipality in implementing the Amman is listening project, an open-data platform to enable Amman’s residents to provide feedback on critical city services in real-time. This platform will help the city optimise service provision and manage crises by translating resident-driven data into knowledge to contribute to local decision making.

The open data platform will be divided into three segments/interfaces: (i) community user experience (UX) and User Interface (UI), (ii) city officials, and (iii) investors. The platform aims to better understand residents’ needs and providing feedback on services and events in their immediate vicinity. This platform will also offer easy access to information about existing and planned services, thereby improving civic participation and trust in the Greater Amman Municipality (GAM).

The development of this platform is part of a broader national drive to modernise Amman and enhance urban service delivery. It will aid in the smart transition of Amman, guide future investments, and ensure scalability and transferability to nearby cities. The open data platform will enable citizens to provide feedback quickly and suggest ideas to the Great Amman Municipality for better service delivery.

To support the developing and implementing of this open data platform, UNDP seeks to recruit a Platform  Product Analyst for the Amman is Listening project. The platform Analyst will be responsible over one of the components of the Amman is Listening project specifically dealing with the open data platform design.

Duties and Responsibilities

The Product Analyst will be requested to contribute to the design, launch and promotion of the open data platform for the Great Amman Municipality “Amman is listening” by implementing the following activities:

Activity 1: Support in the design the open data platform

• Support the Great Amman Municipality to define the project scope of the open data platform, following the objectives and desired outcomes established by the Municipality. Evaluate the feasibility and limitations of the project.
• Support  UX (User Experience) and UI (User Interface) of the platform, conducting tests and finalizing user experience.
• Create a community engagement and testing strategy for the platform, to ensure that the design and functionality of the application are responsive to the needs and preferences of the target user group. This will include identifying key stakeholders and conducting user testing to gather feedback and make necessary design adjustments before the final launch.
• Support procurement processes, including the technical preparation of terms of reference and advising on any additional software or technology requirements for app development.
• Develop a plan for promoting and implementing the app, including specific milestones, and a timeline for delivery, as well as outlining roles and responsibilities for all stakeholders. Upon completion of this activity, the design for the open data platform should be fully tested and prototyped, ready for implementation by software engineers. Finally, the open data platform’s design should be thoroughly tested, prototyped, and ready to be handed to the software engineers.

Activity 2: Launch and maintain the open data platform

• Work together with the team of consultants to ensure that the application is developed according to the project plan. Provide technical support and guidance to the development team throughout the project, ensuring they have the resources and support they need to succeed. Monitor the development team's progress and regularly update the Project Lead and Lead Coordinator at the Great Amman Municipality. Ensure the final product meets the project specifications and requirements.
• Plan and implement a maintenance schedule for the open data platform to ensure smooth operation and address any issues or bugs. Coordinate with the Great Amman Municipality to gather feedback on the application and use this feedback to make improvements or updates.
• Follow-up on the project budget, liaising with the UNDP team to keep the Great Amman Municipality informed about contract processing, deliverables and payments.
• Review and evaluate the project performance and identify areas for improvement.
•  Facilitate the handover of the app to Great Amman Municipality and ensure a smooth transition to the maintenance phase.
•  Ensure that all project documents are properly stored and archived.
•  Facilitate the project's closing and ensure all documents regarding deliverables are completed per the project plan.
•  Gather lessons learned and feedback from the project team and use this information to improve future projects.
• Monitor than all stakeholders are satisfied with the project outcome and that the project deliverables meet the requirements.

Activity 3: Develop and strategize a marketing plan to increase trust in the Great Amman Municipality.

• Develop a comprehensive marketing plan to increase trust in the Great Amman Municipality and the open data platform from the city community, including identifying key messaging and targeting strategies.
• Reach to the target audience, use various marketing channels, such as social media, email marketing, and events.
• Collaborate with other departments within the Great Amman Municipality to ensure consistency in messaging and branding across all communications.
• Develop a customer engagement strategy to foster positive relationships with the community. Use customer feedback to improve the application and communicate these improvements to the customers.
• Monitor and evaluate the marketing plan's effectiveness and make adjustments as needed.
• Continuously monitor and adapt the marketing plan based on the results and feedback received.
•  Propose a budget for the marketing plan and ensure that all expenses are tracked and reported promptly.
•  Work closely with the Great Amman Municipality to ensure the marketing plan aligns with their business strategy and goals.

Institutional Arrangements:

Under the overall guidance of the City Mayor, the Product Analyst will directly report to the Great Amman Municipality Team Leader, the Great Amman Municipality Lead Coordinator, and the UNDP Programme Manager based in New York.

The Product Analyst will work closely with Delivery Associates, Great Amman Municipality, and the GAM Team Leader, Institutions and Partnerships Programme of UNDP Jordan based in Amman.

The Product Analyst will also collaborate with other members of the Amman is Listening Core Team, Advisory Committee and Steering Committee.

Competencies

CORE:

Achieve Results:     Scale up solutions and simplifies processes, balances speed and accuracy in doing work.

Think Innovatively:  Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking.

Learn Continuously: Go outside the comfort zone, learn from others and support their learning.

Adapt with Agility:     Adapt processes/approaches to new situations, involve others in the change process.

Act with Determination: Able to persevere and deal with multiple sources of pressure simultaneously.

Engage and Partner:   Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships.

Enable Diversity and Inclusion:  Facilitate conversations to bridge differences, conisders in decision making.

CROSS-FUNCTIONAL AND TECHNICAL COMPETENCIES:

Required Skills and Experience