ICT Specialist

Details

Mission and objectives

UNFPA’s global mission is to deliver a world where every pregnancy is healthy and wanted, every childbirth is safe and every young person's potential is fulfilled. UNFPA expands the possibilities for women and young people to lead healthy and productive lives. UNFPA has been operating in Turkey since 1971, currently running its 6th Country Programme in more than 20 provinces. Delivery of accessible and rights-based reproductive health and youth-friendly services particularly targeting vulnerable groups, prevention of child, early and forced marriage, promotion of gender equality, prevention of gender-based violence, in-depth analysis of population dynamics are the main aims of UNFPA 6th Country Programme (2016-2020) and 7th Country Programme (2021-2025). UNFPA works with governments, universities, CSOs and the private sector to support data collection, service delivery, capacity enhancement-trainings, and policy/legislation design. Under the UNFPA Development Programme, two projects regarding prevention of child, early and forced marriage (CEFM) have been implemented.

Context

Within the context of UNFPA’s 2022-2025 Regional Programme for Eastern Europe and Central Asia (EECA), and in concert with UNFPA HQ ICT policies, the UNV will support the UNFPA’s regional strategy to achieve: • Implementation of Corporate ICT Strategies and Plans, • Roll out and support to new ERP • Effective customer support, • Management of resources, • Confidentiality, integrity and availability of all ICT Systems The UNV will work as part of the Operations Team of the Regional Office, under the direct supervision of the International Operations Manager and in close cooperation with the ICT Specialist, will provide support to the Regional Office on ICT as well as support to Country Office levels in the EECA region. The UNV may conduct some missions to the countries to support ICT related upgrades and corporate systems roll-out on as needed basis.

Task description

The UN Volunteer (Specialist) will undertake the following tasks: • Act as the first-line ICT user support • Maintain, upgrade or enhance existing systems including troubleshooting and providing continuing user support including laptops, printers, mobile devices, and their associated software and peripherals. • Arrange and oversee maintenance for ICT related services, including keeping stocks of spare parts and equipment to support the repair and maintenance of ICT equipment. • Escalate the case to UNFPA HQ when necessary, if a local solution is not possible; • Setup and configure VOIP desk phones, maintain Global Directory, email ac-cess, group lists. • Configure, set up and maintain office LAN and WAN systems. • Employ state of the art ICT vendor management practices to ensure that ser-vices provided by vendors are acceptable. • Support automation of office workflows, innovation and digitalization initiatives of the RO. • Support creation of websites and visualization of KM tools and products, including regional projects. • Provide ICT support during internal/external office meetings, including with video and audio conferencing set up preparation • Work in tandem and backstop RO ICT Specialist to ensure uninterrupted ser-vice provision by the RO to COs. • Undertake other duties related to the ICT as maybe required by the RO.